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The Hatch Chile Store Reviews

4.7 Rating 10,862 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,862 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 15th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

1533

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my chilis yet. We had a notice with tracking number, but label only printed, nothing shipped. I am hoping the chilis actually arrive.”

Posted 8 months ago

“I'm originally from New Mexico. And this is my first time ever ordering hatch chili. I live in Tucson, Arizona now. And I usually I am at the supermarket. But this year I Decided to order it from their website. And I was very disappointed. All my chili was curled up. I couldn't even toast it. There was a few rotten ones. I will never order from their website again. I had to pay extra money because the original price. They said they had up the price. So they asked me to add more money and I did. What a disappointment. Yes, I will just have to continue buying it at the supermarket. Actually probably cheaper now because of what? I paid for a little box with curled up chili.”

Posted 8 months ago

“This year about 5-6 of the chiles were partially rotten and the majority of them were not fresh. Very different from the past years I have ordered.”

Posted 8 months ago

“We ordered 15 pounds of hot roasted chopped chile. The package says "Hot" but unfortunately, the chili is mild to medium at best... even my wife who does not like spicy food is eating the chili. We have had great success in the past and wonder if a packaging problem is responsible for the lack of spice in this shipment. We would like for the issue to be corrected.”

Posted 8 months ago

“Love your products, but your service, customer service sucks, 3 times we talked, finally got my order right ,it took, 6 weeks later. Customer service kept blaming everyone but themselves. Also I had to call them where’s my order(no product had to substitute),why only half my order,- Joebranch”

Posted 8 months ago

“I think it was the Heat,Made entire box red and wrinkled, Had to Throw away all of them.”

Posted 8 months ago

Hello Gerardo, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 8 months ago

“The chilli rellenos were thawed.”

Posted 8 months ago

Hi Renay, We are so sorry about the way your order arrived. All of our frozen orders are guaranteed to arrive in perfect condition or we'll reship the order to you for free. Since we want to make this right, we reached out to you directly. We look forward to hearing back from you. The Hatch Chile Store

Posted 8 months ago

“I ordered medium hot and it was mild no heat at all. Disappointed…plus it ended up costing me 25.00 for one pound. Bad deal!!!”

Posted 9 months ago

“I thought I was preordering green chile for the 2023 fall crop. Instead, I received shipping notification early June that my order was being shipped. This was obviously not fresh crop chile. I called you at if this could be adjusted as we were going to be gone and was told there was nothing that could be done. Unfortunately, we were on vacation when our order was delivered and it was left outside in 90° heat for a week. I called again when we returned and was told that someone would get back with me the next day and that's the last I heard from The Hatch Chile Store.”

Posted 10 months ago

Hi Charlotte, Thanks for your feedback. We want to do everything possible to make this right, so our team is reaching out to you personally. We'll be in touch shortly! - The Hatch Chile Store

Posted 10 months ago

“We always buy medium but this medium product should be rated hot as almost intolerable.”

Posted 11 months ago

Hi Jacquelyn, Thank you for providing feedback about your order. We want to do what we can to help, so we've reached out to you via email. We look forward to hearing from you! -The Hatch Chile Store

Posted 11 months ago

“We are very disappointed with our order. We ordered HOT whole chilies and they are at best mild. We lived in NM for 14 years so we know what we expected. Is there any recourse?”

Posted 1 year ago

Hello Keith, Thank you for providing feedback about your order. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“The online reviews that compelled me to order these outrageously expensive tamales were not accurate depiction of their quality. They were described as “ooey gooey with cheese,” but had no discernible cheese in them. The chile was hot, which is good, but the masa fell apart and they crumbled when removed from the husks. I will not order again. The only way to eat them was smothered in queso and more chile, and eating them from a bowl, like mush. Very disappointed.”

Posted 1 year ago

Hello Brandy, Thank you for providing feedback about your order! We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon. -The Hatch Chile Store

Posted 1 year ago

“Tamales were very dry and contained ver little cheese. Extremely disappointing.”

Posted 1 year ago

Hi Marcy, I'm sorry you weren't happy with the tamales. Can you tell us how you prepared them? I'm wondering if it has anything to do with the way they came out. We normally don't get this kind of feedback so we would love to know more. Thanks, Daniel

Posted 1 year ago

“It's not fair to rate a business over one disappointing order. I thought the chilli rellanos and tamales would be packaged individually so I could grab a couple instead of trying to chip them apart. I expected a lot more cheese in the rellanos. The pork tamales were nothing to special. I didn't even try the chicken tamales I gave them away. The packages I got are full of ice crystals so I think my order came from a very old product run that sat unsold too long. So it was thrown on sale to get rid of it. I have no complaints about previous orders and enjoy your other products.”

Posted 1 year ago

“I received my shipment quickly and none were rotted or red even. The packing for shipping is good. 2stars for that. These were supposed to be hot green chilies. They weren't even mild. I contacted The Hatch Chili store 3 times and they never made any attempt to make my order right. They do not stand behind their own product. Order at your own risk or do like I did and get some hot green chili from 505. Anything else will be better then what I got.”

Posted 1 year ago

Hi Cathe, I'm so sorry the chile wasn't as hot as expected. We did have a milder crop this year, as is noted on the product page. Heat is also extremely subjective and varies greatly person to person. When you are preparing the chile are you ensuring you leave as much of the veins in as possible? Often people will remove the seeds at the top of the pods and remove a large amount of the veins along with it. All of the heat is going to be in the veins of the chile. I'm afraid the hot is the hottest we carry in the roasted. If you would be open to a discount on our X-Hot fresh Hatch green chile or X-hot jarred green chile roast, we could off you a 50% discount. Best, Saul

Posted 1 year ago

“They had an odor, and we took a bite and they had a weird taste. No mold but smelled.”

Posted 1 year ago

“I called before I ordered because we had gotten hot chile that was very mild from another place. The agent we spoke with said there had more rain than usual but the Chile would be good. We asked if it would be hot and he said not a hot as normal but yes it would have good heat. I asked it it would be at least as hot as big Jim medium hot and he said it it would be much hotter than that. My husband got on the phone as asked again if we would get chile with heat and he was told yes. So we ordered 25#. The order shipped fast and arrived in good shape the only reason for the extra star. But instead of hot or even medium hot, we got extremely mild chile with no heat at all. I immediately called The Hatch Chile Store and got a message that customer service wasn’t taking calls. So we got what they sent but we didn’t get what we ordered and paid for. We are very disappointed and won’t be ordering from The Hatch Chile Store again.”

Posted 1 year ago

“Unfortunately once we received Chile there were some that were bad in the box. The most important thing is being late in crop chokes were smaller than ever before. I ordered extra hot and they were NOT hot at all. This is the first time that this has happened before. I know we had several delays due to weather I’m Not sure that I will order again next year .”

Posted 1 year ago

“I ordered hot chile from Lemitar. But was from Hatch. Absolutely no heat at all. The women that answer the phone are NOT HELPFUL AT ALL... They were in a hurry to get off the phone. I wanted to know why I got Hatch chile n was told that they ran out of Lemitar/Rosales chile. Very disappointed, especially being a NM native. Website needs to be self explanatory. It says ships in 2 days but didn't get it for 6 days as I was told y'all only ship on Tuesdays. It's not stated on website.”

Posted 1 year ago

“Fresh chile delivered on time. Unfortunately I ordered medium heat and this batch has the heat of a bell pepper.”

Posted 1 year ago

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The Hatch Chile Store is rated 4.7 based on 10,862 reviews