The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,936 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was “guaranteed” but two of the 4 boxs still haven’t been delivered because they ran out of product. Very disappointing”

Helpful Report

Posted 2 years ago

Hello, We think there was a misunderstanding here, so we've reached out to you directly to resolve this. We look forward to hearing from you! The Hatch Chile Store

Posted 2 years ago

“It was a nightmare of getting two simple orders (both bundles) straightened out re shipping, which I paid extra for, and shipping department ignored, and forgetting half the order. I have bought many of your products which we love, including fresh Big Jim’s and when those fresh chilies arrived spoiled you did replace them. So why these orders got all screwed up I don’t know. Ask Daniel.”

Helpful Report

Posted 2 years ago

“You sent the wrong item. Instead of the hatch red chile roast(medium) that I ordered, you sent me the pure hatch green chile(medium). My order # is Hatc-224117-1.”

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Posted 2 years ago

“The chiles I received were completely tasteless. Very disappointed knowing I paid $70.00 for my chiles. Mr. Arroyo Brentwood TN”

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Posted 2 years ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

“We ordered red chili and what we got was over 50% green chili”

Helpful Report

Posted 2 years ago

Hello Michael, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

“Born and raised in New Mexico, went to college just up the road at S.silver City but now live in Indiana and was hoping serve my friends real New Mexican style Chile rellanos, I ordered mild green chiles and received medium to hot insted. When I complained you offered half off my next order. With my only choice medium or hot, truly not much of a choice.I am extremely disappointed with your so-called customer service and support.”

Helpful Report

Posted 2 years ago

Hello Wallace, We are sorry to hear that you were not happy with your chile. The season for Mild chile is short, and once we are out for the season, we cannot get any more. We want to make this right, so we have contacted you directly. We look forward to hearing from you. The Hatch Chile Store

Posted 2 years ago

“Glad you should ask! Received a delay notice because of rain, the note said my order would be shipped the next week. When the next week arrived got another delay notice and in this note it said it would ship one day later, by now I'm feeling like I just got scammed. I had to call and find out about when my order was going to get here. At least you could have gave me a coupon or something like a discount for the next order or free shipping or anything since I was put back on my plans to roast it and that'll why I ordered it fresh this whole experience was not good especially because of all the scammers on the net. And me being a new customer you would think that after all that you would try to keep me coming back! But in the end my box finally got here when I no longer had the help to roast all the chilies. Thank you”

Helpful Report

Posted 2 years ago

“Chile was pick to early it was not fully ready to be picked!!! When I roster the Chile the seeds turned black in color because chile was not ready to be picked! Chile was also delayed a week on shipping! Granted the shipping was not on you guys it was weather related issues! But picking chile you guys should be having quality checks on the pickers because this is the 3 year in a row it has happened and I even. Wait till September to order and am willing to wait longer if it is needed to get the quality of the Chile being picked”

Helpful Report

Posted 2 years ago

Hello Chris, Thanks for your feedback. I'm sorry to hear that you weren't happy with the chile you received. We can assure you that this is the peak of Hatch chile season and the perfect time to pick chile. We normally don't hear complaints like this so we reached out to you directly. We look forward to hearing from you. The Hatch Chile Store

Posted 2 years ago

“We Love the green chili seasoning but were very disappointed with the green chili. We normally get a full bushel from a different farm for slightly less than we paid for the small box we got b from the hatch store. Additionally the chilis that are not big Jim's were much smaller and harder to peel.”

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Posted 2 years ago

“Maybe I’m just the unlucky one. First of all communication about delivery delay were none existent. So I disputed my CC charge. I receive one 4 lb box about a month ago and half of it was bad. I’ll never order from them again. Not at all worth the price”

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Posted 2 years ago

“We have not received our chili yet”

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Posted 2 years ago

“Sorry to say, after much anticipation - it was an anti climax. Actually, a disappointment. Many of the chilis were old - soft and wrinkled, some were even broken. I saw better ones in the supermarkets. Not a great experience. I roasted what I could and will be interested to see how long they maintain their flavour, in view of their deterioration. I'm sure the heat had something to do with it, but in this case, not worth the expense.”

Helpful Report

Posted 2 years ago

“I have not received my chilis yet. We had a notice with tracking number, but label only printed, nothing shipped. I am hoping the chilis actually arrive.”

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Posted 2 years ago

“I'm originally from New Mexico. And this is my first time ever ordering hatch chili. I live in Tucson, Arizona now. And I usually I am at the supermarket. But this year I Decided to order it from their website. And I was very disappointed. All my chili was curled up. I couldn't even toast it. There was a few rotten ones. I will never order from their website again. I had to pay extra money because the original price. They said they had up the price. So they asked me to add more money and I did. What a disappointment. Yes, I will just have to continue buying it at the supermarket. Actually probably cheaper now because of what? I paid for a little box with curled up chili.”

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Posted 2 years ago

“This year about 5-6 of the chiles were partially rotten and the majority of them were not fresh. Very different from the past years I have ordered.”

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Posted 2 years ago

“We ordered 15 pounds of hot roasted chopped chile. The package says "Hot" but unfortunately, the chili is mild to medium at best... even my wife who does not like spicy food is eating the chili. We have had great success in the past and wonder if a packaging problem is responsible for the lack of spice in this shipment. We would like for the issue to be corrected.”

Helpful Report

Posted 2 years ago

“Love your products, but your service, customer service sucks, 3 times we talked, finally got my order right ,it took, 6 weeks later. Customer service kept blaming everyone but themselves. Also I had to call them where’s my order(no product had to substitute),why only half my order,- Joebranch”

Helpful Report

Posted 2 years ago

“I think it was the Heat,Made entire box red and wrinkled, Had to Throw away all of them.”

Helpful Report

Posted 2 years ago

Hello Gerardo, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

“The chilli rellenos were thawed.”

Helpful Report

Posted 2 years ago

Hi Renay, We are so sorry about the way your order arrived. All of our frozen orders are guaranteed to arrive in perfect condition or we'll reship the order to you for free. Since we want to make this right, we reached out to you directly. We look forward to hearing back from you. The Hatch Chile Store

Posted 2 years ago

“I ordered medium hot and it was mild no heat at all. Disappointed…plus it ended up costing me 25.00 for one pound. Bad deal!!!”

Helpful Report

Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,936 reviews