Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Hatch Chile Store Reviews

4.7 Rating 10,865 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 15th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

1533

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much wrap and not enough chiles and cheese.”

Posted 1 year ago

“I sent my mom a chimichanga & tamale package (plus green chile) after she had surgery. the chimis were pretty unfilled which was disappointing, bt she enjoyed the tamales and the green chile will be eaten later”

Posted 1 year ago

“We have had good chilis in the past so we ordered 10 lbs of skinned and chopped green chilis in the fall of 2020. We added some to a dish and there was a bunch of hard pieces that were the green chilis. We have tried two additional packages with the same result. We have not opened the other packages because we do not want to ruin our food. I responded to an e-mail from Hatch Chili last year but never got a reply, maybe you didn't receive it. We do not want to order any more now because we do not want the same result. Thank you, Darren and Lori Fincher”

Posted 2 years ago

“This is the first time I’ve had an authentic tamale from Hatch that was wrapped in parchment paper instead of real corn husk. Very disappointing. I won’t be ordering again. Your high rating must have been from past years and not your current product. Over priced for a massed produced product. A. Banks”

Posted 2 years ago

“Among other things, I got the posole kit for Christmas Eve. I was pleased with my posole, but for THE SALT!! I only used half of the bottle (it calls for the full bottle. If I can’t find something to take away some of the salt, the entire batch is ruined. Please, please, please lose the salt.”

Posted 2 years ago

“Quality of food and service has decreased from last year. I was so looking forward to receiving tamales this year but was disappointed. They were wrapped in paper instead of corn husks and had very little filling. One half of my order was on backorder but this was not communicated until I asked them.”

Posted 2 years ago

“I was surprised at how many chili pepper seeds fell off and the tie at the top came undone on one of them. Not sure I would recommend your store. I live in Albuquerque and thought I would get a better product (like your ad picture) from your store but I think I could have bought one local and received the same thing and maybe cheaper. Disappointed.”

Posted 2 years ago

“Everything was good except the shipping. The packaging was great BUT there was no dry ice only an empty plastic bag The chiles were cold but not frozen Maybe someone needs to speak to the company you use for shipping”

Posted 2 years ago

“The products arrived on time. The ice packs were melted but product still cool. Another day and they would have perished. The beef chimichangas need a little more meat in them. The rellenos are good.”

Posted 2 years ago

“Chili is amazing but it took sooo long to arrive. I want to order more but not sure.”

Posted 2 years ago

“I placed my order on October 2nd, I made a phone call on November 3rd to inquire about the order, at that time I was told they would be sent out within the next two weeks. I made another phone call the week of November 15th and never received a call back, I then sent an email, again no response, I then filled out a report stating there was an issue with my order which I then received the response that you are out of the mild chopped green chilies that I had ordered and offered to send me the whole roasted mild chilies with a $10 refund or to send me some chopped from last years crop. While I chose the 1st option I am ver disappointed that I was not informed at the time I placed the order that you were out of the product or when I called. We were needing them for Thanksgiving and we’ll as you can see we have not received anything.”

Posted 2 years ago

“past years Hatch Chile Store was great always received the chiles I ordered. This year I pre-ordered but then I received an email saying they were out of chopped green chiles but they could substitute whole roasted if I wanted them instead. Had no choice but to change my order. As of today November 25 still have not received.”

Posted 2 years ago

“Have not received the peppers I ordered in late October yet so cannot write a review!!”

Posted 2 years ago

“For years I have been getting green frozen chile from The Hatch Chile Store and have been very satisfied. This year I ordered medium frozen green chile and am very disappointed. The chile is very tough and had no flavor or heat. I ordered 10 lbs and have opened three of the packages with the same result. When I called the store I was told that the excessive rain caused the chile to be abnormally mild. I wish that I would have been warned before I bought it. I will probably try it one more time when I finish this batch hoping that it was just this batch.”

Posted 2 years ago

“As I’m still waiting for my order going on four weeks it’s difficult to review. I understand the issues we are experiencing , from staffing and supply chain issues. So I think it would be unfair for me to write anything. However, I do wish my peppers would arrive soon!”

Posted 2 years ago

“Getting too expensive, customer service seems to just give you the run around with no clear information.”

Posted 2 years ago

“I ordered 25 pounds of the Big Jim/Charger and it's the blandest, mildest chile I've ever had. According to the store the amount of rainfall and buying late in the season are the contributing factors. So why sell it to me then? Most of these chiles are so small I'll use them for salsa. Unfortunately I have no other way to get them.”

Posted 2 years ago

“Ordered the tamales, first one was delivered with all the ice melted and the tamales warm and sweaty. Asked for a replacement, which was sent in a timely manner, but arrived the same way. I canceled my order. Still waiting on the roasted chilis.”

Posted 2 years ago

“The Chili is not disappointing I am always happy with what my family and I order. What was disappointing was the customer service over the phone and the lack of communication to us as paying customers. It took over 3 weeks to get my roasted chili and when I called to find out what the hold up was the girl on the phone was rude and said you guys were in the middle of relocation. Not once did I get an email letting me know my order was going to be shipping late. I ordered this chili for empanathas that I was supposed to make for a wedding reception. Needles to say, I didn’t get the chili in time so my niece was disappointed. I am disappointed.”

Posted 2 years ago

“Shipping is the problem. Box got wet so we-dumped about half of the Chile’s because they were mush”

Posted 2 years ago

«
1
2
...
3
4
5
6
7
»

The Hatch Chile Store is rated 4.7 based on 10,865 reviews