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The Hatch Chile Store Reviews

4.7 Rating 10,900 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 16th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Chile I received had a few that were starting to go bad but that’s to be expected. I was disappointed with the heat factor. I ordered hot and the Chile was mild if that.”

Posted 2 years ago

“Some of the chilies were spooled and turning red. This has not been my experience in the past.”

Posted 2 years ago

“This year we ordered 25 pounds of green chilies, as we do every fall. We order late with the usual experience of receiving seven or eight red chilies in the box of greens. For some reason this year the box of greens had no reds. Zero. None at all. I was a little disappointed in that so when I saw you were offering 10 pound boxes of fresh reds I wanted one. When received the peppers were kind of dry and many of them were cracked and slightly rotten. My net yield From the red peppers order was real low. It seems like in the long run I had to spend an extra weekend roasting seeding and cleaning up. I also had to pay FedEx twice. It's October in the Pacific Northwest, so needless to say I'm having to roast these peppers in the rain. I ended up with about twice as many roasted reds in ziplock bags at the end of the day. But I'm not sure it's worth the extra cost and effort. Just gives the perception that the Reds I would've gotten in the green order we're held back. If this is actually the case, I'm not really a fan of it. The second order of the season (the red Peppers) was not up to your usual standards.”

Posted 2 years ago

“My hatch Chiles have no heat to them as they did 1 year ago. However you are customer service oriented!! Mary Monti”

Posted 2 years ago

“Not so great, yet. Apparently, when I placed the order, somehow, the address defaulted to the same address but in Chicago instead of Evanston. I never caught it and the Chili’s were shipped to Chicago. I never received them and I even went to the address in Chicago and saw no sign of Chili’s. I recognize this isn’t your fault. However, i a, out $100 and have no Chilis. Your team said they would give me 50% off and I am thinking I want to do that but when I email Ed back saying I wanted the roasted now instead (due to all this! I really do not have time to roast and peel these) never heard back that the order was placed. I wanted 5lbs of med and 5lbs of hot, roasted. They quoted me $64 and change and that would include shipping. I also re stated my correct address and did request they not be shipped while on vacation oct 22-30.”

Posted 2 years ago

“I never received my order because it was damaged and returned to the shipper. I will write a review once I receive my new order that should be shipped next Tuesday as promised by Evan.”

Posted 2 years ago

“The products are great and I have had success with receiving orders quickly on the past. However, this past order took several weeks to ship and what was after contacting CS about the order.”

Posted 2 years ago

“After I placed my order, the process got very complicated with conflicting and little communication from the company. In the end I got my chilis (15 days later) and I was generally happy with them but I would not do it again. If it weren't for me dogging it every day (I had to send 8 emails and made 3 calls) I suspect I might still be waiting. I understand that sometimes there are problems -- but the company should make that right for the customer. That didn't happen. I ordered 9/3 and received 9/17. One of my six boxes was about 1/3 rotten. I didn't have the energy to complain. Better to just move on.”

Posted 2 years ago

“Yes, I placed an order with you. As of now I have not received it. Looking forward to my order.”

Posted 2 years ago

“There was a technical issue with my oder so I'm still waiting to receive my most recent one, but I was very happy with my peppers last year. Will buy again for sure.”

Posted 2 years ago

“I wish I could taste and review, but I haven’t received the green chili. It was shipped September 14. Fed-Ex hasn’t delivered it.”

Posted 2 years ago

“We have not had a chance to try the salsa yet - looks really good though! I had ordered 2 orders of chicken chimichangas - the first time they arrived. they were warm to the touch and we threw them away. The second order arrived - one box was still cool to the touch so we kept those. The second box was once again warm to the touch and we threw away. I won't order again. Although we are a few of them already and they are very good.”

Posted 2 years ago

“I would love to ride a great review, because I love hatch chilies. But this order came in half my chilies were spoiled. I used to live in Arizona so it was easy for us to get the chilies, but I now live in Wisconsin and would still like to get them but I don’t think I will order again.”

Posted 2 years ago

“They look beautiful but not hot at all. I bought the medium hotness”

Posted 2 years ago

“The fresh green chiles I received this time were mostly real small. They were the kind that weren't real meaty so after you roasted them the chile part was about the same thickness as the peel. They had a good taste but there wasn't much there after roasting and I roasted them quickly...individually with a propane torch to keep them as meaty as possible.”

Posted 2 years ago

“Good morning! I ordered the x-hot green chile (lumbre). Once here, I found the taste to be closer to mild than the "hot" that I am accustomed to eating. My wife and I, however, are enjoying this chile in our meals. I think the crop of this chile might have been different this year as compared to the "hotness" of other years. Could this be? Anyway, I liked your website, delivery was great, and I plan to try this chile again next year. Thanks.”

Posted 2 years ago

“The first batch, hot, I received, although I was expecting two, was great. The second batch, medium, came in and I wasn't able to put them in the fridge until the next day. I had about 20% or so that had already started rotting, unusable. I'm used to Hatch Chiles, I livedinNew Mexico for 13 years and ate a lot of them. So I know they are normally good.”

Posted 2 years ago

“I wrote you a note asking you to hold the chiles until the end of the month and you wrote me back telling me they would hold them until last week in September, And they arrived right when I was leaving for my trip, And I had to change my trip to take care of the chiles, The chiles were fresh and what I wanted, Just wished you could have done what you guys wrote me. Thanks Kelly Cowlishaw”

Posted 2 years ago

“We have always been happy with the Chili. This year we have not received our chili due to circumstances. We will be happy to fill out the review when we get our shipment. Hope they come soon!”

Posted 2 years ago

“My order was for my daughter who lives in San Ramon California... my daughter informed me that when they received the package, apparently some chiles were rotten and had to be thrown away... Not sure why or what happened but this was not the case with my first order that I placed last year...”

Posted 2 years ago

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The Hatch Chile Store is rated 4.7 based on 10,900 reviews