The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 14,000 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 14,000 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th September 2026

1933

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received my order. Should be sent out on 10/3/2023”

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Posted 2 years ago

“The chilies were small, the xhot was more like mild to medium. I found bigger and hotter chilies at a local food store for about 1/4 of the price.”

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Posted 3 years ago

“Last year there were a few issues and this year even more. The chiles that arrived were not in very good shape and when I discussed with the company, I did not pay for express shipping even though it was still $22 so I was left with dehydrated chile, wrinkled chile and some chile that had oozed and leaked all over the box. I think at this point, 3rd time ordering was not a charm but the worst of the 3. Pre-ordered only to be told no more 5lb boxes but 4lb, cost of shipping, then the delay due to the issues (understandably) and then the arrival and after all was said and done, and roasted and peeled, I have less than 4lbs of chile. Time to reconsider the options.”

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Posted 3 years ago

“Unfortunately my order in 2023 was not as good as in years past due to record heat. The Chiles were very small and thin with very few having enough meat to make Chile rellenos. I’ll be back next year and hope the heat isn’t as bad so you all have a better crop.”

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Posted 3 years ago

“Disappointed in this years crop, size wise I couldn’t tell the difference in the medium and the hot. In the past the medium were mostly larger and thicker. I use the medium for chili rellenos but not this year. Chargers are the best but don’t se them on your list”

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Posted 3 years ago

“Chili was already spoiling the day I received them! wasn’t as fresh as last year Had to throw out quite a bit not pleased, but hopefully the NASTE is great, Still have to roast them.”

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Posted 3 years ago

“My order for both frozen and fresh chile was made on June 21, the money was deducted from my account on June 22. I didn't hear anything from them until I called about a month later. They said they would check on it. I finally received the frozen portion on Aug 10 the on Aug 18 I received the fresh portion. The chilies have great flavor but there was moderate spoilage. The overall experience was not what I had experienced on previous order.”

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Posted 3 years ago

“So far the medium chiles we ordered are much milder than what we would have expected.”

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Posted 3 years ago

“I honestly wish I wasn't writing this. I had high hopes for my medium green chile. Alas, I could feed it to my dog - that's how much heat it doesn't have. Unfortunately, my order had melted before it arrived. I have refrozen it. I hope it works.”

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Posted 3 years ago

“Not what I expected. We're not wroughten, just thin skinned. If roasted, makes it harder to peel , if at all. Thank you for your response and concern, however no need to replace. Thanks again.”

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Posted 3 years ago

“I ordered 5 pounds of "Hot" roasted and chopped green chile. When it arrived, it was nearly thawed so I kept one bag out and put the other 4 bags in the freezer immediately. When I tasted my chile, I discovered that it was not hot at all and lacked the roasted flavor that I was looking forward to. Instead, my chile tasted like something akin to a bell pepper. I contacted a representative and was asked for the batch number from the white box that my chile arrived in. Due to the fact that my chile had arrived mostly thawed, the box was soaking wet and I had thrown it out already. Since I didn't have the batch number, we were unable to track the batch of chile that I had received. In the end, the representative gave me a 15% discount code to be used on my next order. Although I am not happy with this resolution of my issue, I will most likely place another order to give them another chance to ship me some "good chile".”

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Posted 3 years ago

“Half of our chile was bad/ rotten. We ordered more and are anxiously awaiting its arrival”

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Posted 3 years ago

Hello Claude, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 years ago

“The staff was very polite and the order was easy. The medium peppers shipped when they said they would but I live in Alaska and it took UPS a week to get them here and about 20% of medium peppers were bad. I have never had that issue before. The hot peppers that shipped later arrived fast and were fine.”

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Posted 3 years ago

“I still have not received my chilis :(”

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Posted 3 years ago

Hello Elena, We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 years ago

“About 17 of the chilis were bad i thought you had a freshness guarantee”

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Posted 3 years ago

“I ordered Hatch Chili Bacon, Tamales, and whole mild Hatch Green Chilies. I understand the bacon was delayed. I would have appreciated a shipment of Chilies when they were available even if there was a separate shipping charge. All someone had to do is ask if I wanted the separate shipment.”

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Posted 3 years ago

“The tamales and rellenos were thawed out when I received them. It took 3 days to receive them and I only live 30 minutes from Hatch. The coating on all of them was coming off. They are not that great for what I paid for them.”

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Posted 3 years ago

Hello Terri, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 years ago

“VERY PRICEY. YOUR NEW PRODUCT BACON IS JAW DROPPING EXPENSIVE. LOVE MY CHILI JUST NOT GETTING RAKED OVER THE COALS ON PRICES. ORDERED RELLENOS. BATTER A POOR REPRESENTATION OF A GOOD RELLENO. THEY ARE NOT RESTAURANT QUALITY AND CHARGED GOURMET OVER THE TOP PRICES.”

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Posted 3 years ago

Hello Jim, Thank you for providing feedback about your order. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 years ago

“Ordered about 1 month ago. Still have not received.”

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Posted 3 years ago

Hi Leigh, So sorry for the confusion. We see that you put in a preorder for our first batch of Hatch Green Chile Bacon. We expect the bacon to complete production and ship out in late June / early July. We want to make sure you are taken care of, so we have sent you a personal email. We look forward to clearing this up for you! -The Hatch Chile Store

Posted 3 years ago

“.....actually my rating wasn't on the taste...because I have not figured out how I am going to do that yet. When I received my tamales...they were all frozen together and if I thaw them just to use 2-3 because it is only my husband and myself...then do I refreeze them and then do I do this everytime I want to use them....refreeze...refreeze....that concerns me. Not sure sure why I received them like this. I called in and talked to a very nice man.....but he was young and really had no idea what to do.... So this is my issue..... Thanks, Karen Prokash”

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Posted 3 years ago

Hi Karen, Thanks for your feedback. Sometimes frozen food can get stuck together like this if it gets slightly thawed and refrozen. We recommend thawing them in the refrigerator, separating them into meal portions of 2-3 each, then refreezing them in separate freezer bags. The USDA says it's completely safe to thaw previously cooked foods in the refrigerator, then refreeze the unused portions. More information here: https://www.fsis.usda.gov/food-safety/safe-food-handling-and-preparation/food-safety-basics/freezing-and-food-safety Hope this helps! -The Hatch Chile Store

Posted 3 years ago

The Hatch Chile Store is rated 4.7 based on 14,000 reviews