The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,495 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Joshua R

Debra B

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GREGORY L

1773

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order because it was damaged and returned to the shipper. I will write a review once I receive my new order that should be shipped next Tuesday as promised by Evan.”

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Posted 4 years ago

“The products are great and I have had success with receiving orders quickly on the past. However, this past order took several weeks to ship and what was after contacting CS about the order.”

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Posted 4 years ago

“After I placed my order, the process got very complicated with conflicting and little communication from the company. In the end I got my chilis (15 days later) and I was generally happy with them but I would not do it again. If it weren't for me dogging it every day (I had to send 8 emails and made 3 calls) I suspect I might still be waiting. I understand that sometimes there are problems -- but the company should make that right for the customer. That didn't happen. I ordered 9/3 and received 9/17. One of my six boxes was about 1/3 rotten. I didn't have the energy to complain. Better to just move on.”

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Posted 4 years ago

“Yes, I placed an order with you. As of now I have not received it. Looking forward to my order.”

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Posted 4 years ago

“There was a technical issue with my oder so I'm still waiting to receive my most recent one, but I was very happy with my peppers last year. Will buy again for sure.”

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Posted 4 years ago

“I wish I could taste and review, but I haven’t received the green chili. It was shipped September 14. Fed-Ex hasn’t delivered it.”

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Posted 4 years ago

“We have not had a chance to try the salsa yet - looks really good though! I had ordered 2 orders of chicken chimichangas - the first time they arrived. they were warm to the touch and we threw them away. The second order arrived - one box was still cool to the touch so we kept those. The second box was once again warm to the touch and we threw away. I won't order again. Although we are a few of them already and they are very good.”

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Posted 4 years ago

“I would love to ride a great review, because I love hatch chilies. But this order came in half my chilies were spoiled. I used to live in Arizona so it was easy for us to get the chilies, but I now live in Wisconsin and would still like to get them but I don’t think I will order again.”

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Posted 4 years ago

“They look beautiful but not hot at all. I bought the medium hotness”

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Posted 4 years ago

“The fresh green chiles I received this time were mostly real small. They were the kind that weren't real meaty so after you roasted them the chile part was about the same thickness as the peel. They had a good taste but there wasn't much there after roasting and I roasted them quickly...individually with a propane torch to keep them as meaty as possible.”

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Posted 4 years ago

“Good morning! I ordered the x-hot green chile (lumbre). Once here, I found the taste to be closer to mild than the "hot" that I am accustomed to eating. My wife and I, however, are enjoying this chile in our meals. I think the crop of this chile might have been different this year as compared to the "hotness" of other years. Could this be? Anyway, I liked your website, delivery was great, and I plan to try this chile again next year. Thanks.”

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Posted 4 years ago

“The first batch, hot, I received, although I was expecting two, was great. The second batch, medium, came in and I wasn't able to put them in the fridge until the next day. I had about 20% or so that had already started rotting, unusable. I'm used to Hatch Chiles, I livedinNew Mexico for 13 years and ate a lot of them. So I know they are normally good.”

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Posted 4 years ago

“I wrote you a note asking you to hold the chiles until the end of the month and you wrote me back telling me they would hold them until last week in September, And they arrived right when I was leaving for my trip, And I had to change my trip to take care of the chiles, The chiles were fresh and what I wanted, Just wished you could have done what you guys wrote me. Thanks Kelly Cowlishaw”

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Posted 4 years ago

“We have always been happy with the Chili. This year we have not received our chili due to circumstances. We will be happy to fill out the review when we get our shipment. Hope they come soon!”

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Posted 4 years ago

“My order was for my daughter who lives in San Ramon California... my daughter informed me that when they received the package, apparently some chiles were rotten and had to be thrown away... Not sure why or what happened but this was not the case with my first order that I placed last year...”

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Posted 4 years ago

“not what we expected. will not order again”

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Posted 4 years ago

“I really do love your company! Unfortunately, you sent me the wrong product. I requested Abuela's Traditional Red Chile Sauce. However, I received Sun-Dried Chile. What do we do next?”

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Posted 4 years ago

Hi Bonnie, Thank you for reaching out to us about your order! We are very sorry for the confusion here. The Abuela's Traditional Hatch Red Chile Sauce is indeed the Sun-Dried Chile sauce. Abuela's is our personal nickname for the sauce, but it is a sauce made from sun-dried red chile. The label on the jars was recently updated, which is why it looks a little bit different than before. We understand that this can cause some confusion for our customers, so we apologize for this! I have linked to the product page on our website, which shows an image of the sauce with the new label reading "Sun-Dried": https://www.hatch-green-chile.com/collections/sauces-and-salsas/products/fresh-chile-co-pure-traditional-hatch-red-chile-sauce. I hope this helps! Please don't hesitate to reach out to us if there is anything else we can do for you. Thank you for being a customer of the Hatch Chile Store!

Posted 4 years ago

“I ordered 10 pounds each of hot and extra chile to be shipped from NM to AZ (Tucson). When I received them, the peppers looked good. By the time I roasted them (one day after receiving them) half of the box had gone bad. However, I was able to rescue the rest of them and they are superb. It is better, in this heat, to buy them locally, I believe.”

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Posted 4 years ago

“I understand every year's batch is going to be different and that's why this years' batch is only acceptable. Nearly a pound of the chilis were damaged and rotted by the time it arrived. Hotness was just not as strong as last year's batch. Hoping better for next year!”

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Posted 4 years ago

“Placed an order for chili rellnos which was fine but also ordered fresh green chili at the same time and it has yet to come🙃”

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Posted 4 years ago

Hi Ken, Our Chile rellenos and fresh green chile come from two different facilities and this is why you have not received the part of your order that contains fresh Hatch green chile. We are doing our best to fulfill orders as quickly and efficiently as possible. Thank you for your patience and understanding.! Thanks, The Hatch Chile Store

Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,495 reviews