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The Hatch Chile Store Reviews

4.7 Rating 10,923 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,923 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th June 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 15th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

The Hatch Chile Store 5 star review on 9th April 2024

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tamales and rellenos were amazing. Customer service, communication and delivery time was woefully inadequate. Most likely will nobuy again”

Posted 3 years ago

“The frozen green chiles are great. And I love the chile rellenos. But I did not like the quality of the pork tamales. The chicken tamales are ok. Anyhow, my favorite products by far are the chile rellenos an green chiles. The prices are a little high. But I'm willing to pay it for the things I like from you. I would not order the tamales again.”

Posted 3 years ago

“As you well know you have some major distribution challenges. A great product but poorly delivered and an apparent lack of attention to order details or a poorly designed system. I realize the current health climate and the absolute ineptitude of the current president has disrupted life everywhere but it appears that you have grown faster than the system that runs you. I am still waiting for my last 5 lbs of chopped chiles and it has been several months and other portions of my orders were filled.”

Posted 3 years ago

“Very disappointed in the tamales. The rellenos were okay. Bottled salsas were very good. The customer service and prompt reply’s to my emails was outstanding.”

Posted 3 years ago

“The hot whole green chiles this year are barely hot, at the low end of medium at best. Same thing has happened the last couple years, wasn't like that previous years. Shipping was delayed, but that was expected due to COVID so no big deal. The rellenos were tasty and had medium heat. I air baked them and they came out perfect, would definitely recommend.”

Posted 3 years ago

“Hello, I received these today on my porch I am not sure were they have been but man do they ever stink and liquid coming out of the box. Fed ex tracking number 397817419718 I did receive a box in October with 2 white boxes of peeled , but not sure were these poor Chile have been. Order number HATC-102549 Thanks Brandi Schmitt God Bless You. Emailed you to let you know but haven’t received any reply.”

Posted 3 years ago

“I oredered dried Red Chile and got that. but still have not received my order of hot variety green chiles chopped”

Posted 3 years ago

“Delivered to wrong house. Box opened & 1/4 of box chile removed. Specific instructions given for my address. Fortunately I was waiting for delivery alert & saw it was delivered to wrong house & then drove over to retrieve.”

Posted 3 years ago

“Previous orders of green Chile were very good but the order we got this year was a big disappointment. No taste, and not hotness either, (we ordered hot).”

Posted 3 years ago

“The chile looked great in the box. However, after we roasted and peeled the chiles, there was only one quart of usable chile. $35 for one quart?? Did we do something wrong? We put them on our grill for 10 minutes (5 minutes on each side).”

Posted 3 years ago

Hi Jacquelyn, I am not sure what happened here. It is difficult for us to assess what happened without seeing it ourselves. Roasting chile should be a hot and fast process. The chile peels the best when roasted at high temperatures. You may also need to use a pairing knife to help remove the skin on some of the stickier spots. Chile does roast down to about half of its weight fresh, so 5lbs of fresh chile would roast down to 2-2.5 lbs of roasted chile. How much did your chile yield in weight? Best, The Hatch Chile Store Team

Posted 3 years ago

“I placed two orders Hot/mild the mild came First, I paid the extra cost of shipping and received it right on time 2 days from shipping. My chili was terrible....I roasted and peeled all chili the day it arrived and 80% of my chili had this cross grey color on the seeds. So disappointed could have rolled up $60.00 and burned it. My hot was perfect. I love hatch chili, so I can only rate this experience. Still going to eat hatch chili every chance I get, just don’t know if I will order fresh chili again.”

Posted 3 years ago

Hi Jennifer, We apologize that you did not have a great experience with your first order. However, it is hard for us to know if there is an issue if you do not contact us. With the 2-day shipping, we guarantee this to be fresh and if you have issues with your chiles you can always send us pictures to our support email. We attached a discount code to your customer account to use for a future order in hopes to improve your experience with us.

Posted 3 years ago

“Not bad, could have been better. Rellenos are too thin and lacks taste. Should have been hotter and with more cheese.”

Posted 3 years ago

Hey, Raul! We're sorry the rellenos weren't to your preferences. We keep our heat level moderate on them so everyone can enjoy them, regardless of heat tolerance. We do sell hotter chile varieies that might be able to fit your heat preferences. Check them out on our website below! hatch-green-chile.com Thanks, The Hatch Chile Store

Posted 3 years ago

“I ordered 2 pkg of tamales and 1 pkg of Chile rellenos. I got 3 pkg of tamales and no rellenos. I emailed about it but never heard back. Due to cold shipping expense, I understand. Tamales are very good. Would have been nice to hear back though.”

Posted 3 years ago

Hi Corinne, Could you please forward your email about this issue to support@hatch-green-chile.com? We would love to correct the issue and get you the missing item.

Posted 3 years ago

“We were kind of disappointed because I ordered med hot and we got what seemed to be mild, so far. It was tasty though.”

Posted 3 years ago

Hi Laura, We apologize that the heat level was not to your liking. However, it is hard for us to solve an issue if we are unaware about it. We would be happy to help with this issue if you will contact us via support@hatch-green-chile.com :)

Posted 3 years ago

“I wasn't too happy this time for one thing I got I paid for two days shipping and I had about 12 14 maybe 16 chilies that were no good and it's not the hot chili that I thought it was going to be like I had before”

Posted 3 years ago

Hey, Paul! Thanks for sharing your thoughts! We are sorry your experience wasn't as great as you were hoping. We guarantee all our 2-day orders. If you get chile that isn't fresh or has issues, send photos of it to our email and we are happy to ship or do a pro rata refund! For your issues, I'd like to offer a 15% off discount that has been applied to your email. Thanks!

Posted 3 years ago

“Shipping took 7 days-- affected quality of product”

Posted 3 years ago

Hi Robert, I think there was a bit of confusion here. Your order was picked and shipped on 9/2 and delivered on 9/4. The order was only in transit for two days. It doesn't look like you ever reached out to our customer service team about the quality of the chile. If the customer doesn't contact us, we never know about the problem. Was the chile spoiled? Thanks, The Hatch Chile Store

Posted 3 years ago

“Had been looking forward to receiving the rellenos that arrived so long after ordering. Plan on enjoying them soon!”

Posted 3 years ago

Hi S, I'm a bit confused here. Was there something we could have done to improve your experience? It looks like you rated us 3 stars. Thanks, The Hatch Chile Store

Posted 3 years ago

“The dried red chile pods 4lb bag arrived and the seeds were everywhere when I opened the box. A big mess! Suggestion: Put in paper bag before shipping.”

Posted 3 years ago

Hi Ruby, Were the seeds coming out of the box? All of our products should be shipped in a sealed outer box. That way, the seeds don't get everywhere. Thanks, The Hatch Chile Store

Posted 3 years ago

“I first ordered a 5lbs box of mild with no freshness guarantee postage. Then I ordered a 25lbs of mild. First I received 25lbs of blisteringly hot that were wilted and moldy. Subsequently, I reviewed the 5lbs box of mild in great shape. I was disappointed.”

Posted 3 years ago

Hi Beaumont, Taylor Mitchell, VP of Operations here. I am so sorry! I saw where you had emailed in about both orders. It looks like our customer service rep missed the second half of your email. How many pounds of chile did you lose to spoilage? This upcoming week will be our last week shipping fresh chile but we can squeeze your reshipment in! Thanks, Taylor

Posted 3 years ago

“Was disappointed in the chili. Ordered med and it is mild no kick at all. Don't know if it was a mistake or what.”

Posted 3 years ago

Hello Danny, We do apologize to hear the Joe Parker did not satisfy your personal heat preference. We do have it posted on our Website that our 2020 crop was running on the milder side so everyone is aware that each heat variety is not to it's normal heat levels. Thanks, The Hatch Chile Store

Posted 3 years ago

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The Hatch Chile Store is rated 4.7 based on 10,923 reviews