The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,495 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Joshua R

Debra B

Tony D

GREGORY L

1773

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not able to write a review, because I have not received my chili's yet!”

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Posted 4 years ago

Hi Linda, Thank you for reaching out to us regarding your order for Roasted Hatch Green Chile. We are currently out of stock of this product, and we won't be able to restock until later in the fall once we are ready to roast this year's crop. We apologize for this issue. We are hoping to be restocked around mid to late September. With that being said, there are a couple of options for your order. 1. We can place your order on hold until we are restocked in this product, and then we will fulfill it as soon as possible. With this option, we would issue a 10% refund for the inconvenience of this delay. 2. We can cancel and refund your order, then you can place a new order once we are restocked. Please let us know how you would like to proceed! Again, we are very sorry for this issue. -The Hatch Chile Store

Posted 4 years ago

“Haven’t gotten my Chile yet😢. I understand there was a mixup.”

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Posted 4 years ago

“I had to change my rating this time because the Sandia batch was at least 25% immature pods. The surfaces weren't smooth and shiny, without the wall thickness of ripe chilis. Those didn't amount to much after roasting and peeling. Someone got careless - or in a hurry to accumulate five pounds. Very little spoilage though. But, see you next year. I appreciate what you do.”

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Posted 4 years ago

“My order was delayed still waiting for it frist time ordering like this and such an expensive order so I get it soon thank you”

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Posted 4 years ago

“Half of my chili’s were either rotted out or moldy. I thought I payed extra for the guaranteed delivery. Maybe I didn’t. I was able to save about half of them. For next time, will you let me know what I should do to ensure that they arrive fresh. Thank you, George Gianopoulos”

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Posted 4 years ago

“The chili are great, but the customer support is horrable. You send out email one day and say that the shippment will be delayed one week because of rain and to let you know if we were going to be gone at that time. I did not resond because i wanted to delay it a week anyway. The next day you send out a email that it was shipping. I call and tried to stop my order from shipping. I was told that it had already shipped. The chili got her in good condition. One box came friday and were abe to get it processed. The next one came on saturday and we could not do it until wedsnesday, The chili was hard to peal. Dp not think I will order again from Hatch.”

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Posted 4 years ago

“To many chilies were bad”

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Posted 4 years ago

Hi Bruce, We are sad to see your negative review before you gave us a chance to resolve the issue. Opting for our 2-day guaranteed shipping method guarantees that we will take care of any spoilage that occurs with your order. All we require our customers is to contact us via phone or e-mail to start the claim process. We contacted you by e-mail and would like for you to give us the opportunity to resolve this issue as we make it a priority to ensure customers are satisfied with their chile orders.

Posted 4 years ago

“10 lbs, 1/4 th were busted or spoiled. Packers should care a little more. Disappointed. HEB next time.”

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Posted 4 years ago

“Sorry but they haven't showed up yet! I will be happy to rate when they do. Thanks!”

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Posted 4 years ago

“Had to throw over half of shipment away”

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Posted 4 years ago

“Several peppers were mush”

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Posted 4 years ago

Hi Kim, It doesn't look like you ever reached out to our customer service team about this issue. If we aren't notified when a problem arises, we have no opportunity to get it solved for a customer. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you ordered one of our 5lb boxes of Fresh Hatch Green Chile. We guarantee all orders for 5lb boxes, so we compensate our customers accordingly when spoilage/damage occurs. How many chiles did you lose to spoilage/damage? Please send us photos of the chile that you received. The photos help us when contacting the shipping carrier. Once we receive those photos, we can move forward with our resolution process. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Green Chile. We appreciate your patience and understanding as we work to resolve this issue for you. Thank you, Taylor

Posted 4 years ago

“The box was smashed and approx a pound of it was ruined. The dry ice was melted. Other than that I love your chile.”

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Posted 4 years ago

Hey, Delores! We are so sorry to hear that. We don't pack any dry ice with our fresh Hatch chile to avoid any freezer burn in the pods. We however guarantee our 5lbs boxes to arrive safe and sound! To take advantage of that guarantee, just email our support line at support@hatch-green-chile.com and let them know of the issue :) Thanks for sharing your experience and we are so glad you liked the chile that survived the journey! Happy roasting! The Hatch Chile Store

Posted 4 years ago

“While they are good they are not as hot as I wanted. I thought last year I got the medium heat so this year I went up a notch. Next year I will go up another notch because I obviously got the same as last year. When is the best time to place my order? I ordered early this year when I got an email you were now taking orders.”

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Posted 4 years ago

“It’s ridiculous that you can not get whatever flavor you want in the whole chile shipped to you that you want, medium hot is I wanted for my friend and only could get mild might as well sent them BELL PEPPERS”

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Posted 4 years ago

Hi Richard, We understand your concern. Unfortunately, we are out of stock of the heat variety you wanted, but rest assured those varieties will be restocked once we get our new crop from this season coming up. Best, The Hatch Chile Store

Posted 4 years ago

“So I bought 10 lbs of hot green chili, It was on the verge of thawed, but I did re-freeze it. I also bought a package of chicken cheese chimichangas. They were mostly thawed. I also re-froze them. My biggest question to you is is that ok to do? Re-freeze them? Other than that, everything was just ok. It just seems it never gets to me totally frozen. I am in Florida and I know that can be a challenge.”

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Posted 4 years ago

Hi Carla! Thank you for your purchase! We suggest that they are safe to re-freeze and eat if they are still cool to the touch! We tell all of our customers that 2-day shipping is the most reliable shipping for getting their items still frozen and dry ice intact. Best, The Hatch Chile Store

Posted 4 years ago

“This is the 4th or 5th time I have ordered. This last order, I was a little disappointed with the way the chili was packed. There were so many seeds, stems and peeling in the mix. I have never experienced this before. The taste of the chili itself was delicious. I’m hoping this last order was an exception and not the norm going forward. Thank you”

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Posted 4 years ago

“The product itself was fabulous. But I placed this order for a shipment to Tennessee. I was advised of the shipping and delivery date. Unfortunately the shipment arrived a day late. This was not a Hatch Chile Store problem. It was a FedEx issue. However since the food was frozen and arrived a day late, the food could not be refrozen. 12 tamales and 12 chile rellenos are a lot to consume in a couple of days by only two people. I would be very hesitant to order perishable product again.”

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Posted 4 years ago

Hi Barbara, It looks like you reached out to our customer service team and were concerned about the delay in transit. One of our team members inquired about the state of the products when they were delivered, but we did not hear back from you. We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. It looks like your order was packaged for 2 days in transit but was delayed an additional day. Typically orders for frozen products arrived frozen with a small amount of dry ice left in the box. We never recommend our customers eat a product if it arrives warm and spoiled. Please dispose of the product. Our standard procedure here is to reship the order; however, if you would prefer a refund, we can do that as well. Please let us know which option you would prefer. In the future, if there is an issue when your order is delivered, please let us know. If we aren't informed, we do not have the opportunity to correct it :) Thanks, The Hatch Chile Store

Posted 4 years ago

“I can't tell you the Hatch Chili Store made us happy. EVERYTHING was great except the Chili's. They are stringy, tough, and did not have any flavor! I know there was problems with the westher”

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Posted 4 years ago

“Good products, a bit over priced and delivery sometimes sketchy especially as it is very expensive.”

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Posted 4 years ago

Hi Kate! I'm a bit confused by your review. All of our pricing is clearly listed on our products. What do you mean by sketchy? All of our products are produced in licensed, food-safe, kitchens. Thank you, The Hatch Chile Store

Posted 4 years ago

“I haven't received my order yet so I can't give a review! I called and there was a mix-up. The order was re-sent. This happened the last time I ordered too. Kathy”

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Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,495 reviews