The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,497 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,497 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

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1774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I oredered dried Red Chile and got that. but still have not received my order of hot variety green chiles chopped”

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Posted 5 years ago

“Delivered to wrong house. Box opened & 1/4 of box chile removed. Specific instructions given for my address. Fortunately I was waiting for delivery alert & saw it was delivered to wrong house & then drove over to retrieve.”

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Posted 5 years ago

“Previous orders of green Chile were very good but the order we got this year was a big disappointment. No taste, and not hotness either, (we ordered hot).”

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Posted 5 years ago

“The chile looked great in the box. However, after we roasted and peeled the chiles, there was only one quart of usable chile. $35 for one quart?? Did we do something wrong? We put them on our grill for 10 minutes (5 minutes on each side).”

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Posted 5 years ago

Hi Jacquelyn, I am not sure what happened here. It is difficult for us to assess what happened without seeing it ourselves. Roasting chile should be a hot and fast process. The chile peels the best when roasted at high temperatures. You may also need to use a pairing knife to help remove the skin on some of the stickier spots. Chile does roast down to about half of its weight fresh, so 5lbs of fresh chile would roast down to 2-2.5 lbs of roasted chile. How much did your chile yield in weight? Best, The Hatch Chile Store Team

Posted 5 years ago

“I placed two orders Hot/mild the mild came First, I paid the extra cost of shipping and received it right on time 2 days from shipping. My chili was terrible....I roasted and peeled all chili the day it arrived and 80% of my chili had this cross grey color on the seeds. So disappointed could have rolled up $60.00 and burned it. My hot was perfect. I love hatch chili, so I can only rate this experience. Still going to eat hatch chili every chance I get, just don’t know if I will order fresh chili again.”

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Posted 5 years ago

Hi Jennifer, We apologize that you did not have a great experience with your first order. However, it is hard for us to know if there is an issue if you do not contact us. With the 2-day shipping, we guarantee this to be fresh and if you have issues with your chiles you can always send us pictures to our support email. We attached a discount code to your customer account to use for a future order in hopes to improve your experience with us.

Posted 5 years ago

“Not bad, could have been better. Rellenos are too thin and lacks taste. Should have been hotter and with more cheese.”

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Posted 5 years ago

Hey, Raul! We're sorry the rellenos weren't to your preferences. We keep our heat level moderate on them so everyone can enjoy them, regardless of heat tolerance. We do sell hotter chile varieies that might be able to fit your heat preferences. Check them out on our website below! hatch-green-chile.com Thanks, The Hatch Chile Store

Posted 4 years ago

“I ordered 2 pkg of tamales and 1 pkg of Chile rellenos. I got 3 pkg of tamales and no rellenos. I emailed about it but never heard back. Due to cold shipping expense, I understand. Tamales are very good. Would have been nice to hear back though.”

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Posted 5 years ago

Hi Corinne, Could you please forward your email about this issue to support@hatch-green-chile.com? We would love to correct the issue and get you the missing item.

Posted 5 years ago

“We were kind of disappointed because I ordered med hot and we got what seemed to be mild, so far. It was tasty though.”

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Posted 5 years ago

Hi Laura, We apologize that the heat level was not to your liking. However, it is hard for us to solve an issue if we are unaware about it. We would be happy to help with this issue if you will contact us via support@hatch-green-chile.com :)

Posted 5 years ago

“I wasn't too happy this time for one thing I got I paid for two days shipping and I had about 12 14 maybe 16 chilies that were no good and it's not the hot chili that I thought it was going to be like I had before”

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Posted 5 years ago

Hey, Paul! Thanks for sharing your thoughts! We are sorry your experience wasn't as great as you were hoping. We guarantee all our 2-day orders. If you get chile that isn't fresh or has issues, send photos of it to our email and we are happy to ship or do a pro rata refund! For your issues, I'd like to offer a 15% off discount that has been applied to your email. Thanks!

Posted 5 years ago

“Shipping took 7 days-- affected quality of product”

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Posted 5 years ago

Hi Robert, I think there was a bit of confusion here. Your order was picked and shipped on 9/2 and delivered on 9/4. The order was only in transit for two days. It doesn't look like you ever reached out to our customer service team about the quality of the chile. If the customer doesn't contact us, we never know about the problem. Was the chile spoiled? Thanks, The Hatch Chile Store

Posted 5 years ago

“Had been looking forward to receiving the rellenos that arrived so long after ordering. Plan on enjoying them soon!”

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Posted 5 years ago

Hi S, I'm a bit confused here. Was there something we could have done to improve your experience? It looks like you rated us 3 stars. Thanks, The Hatch Chile Store

Posted 5 years ago

“The dried red chile pods 4lb bag arrived and the seeds were everywhere when I opened the box. A big mess! Suggestion: Put in paper bag before shipping.”

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Posted 5 years ago

Hi Ruby, Were the seeds coming out of the box? All of our products should be shipped in a sealed outer box. That way, the seeds don't get everywhere. Thanks, The Hatch Chile Store

Posted 5 years ago

“I first ordered a 5lbs box of mild with no freshness guarantee postage. Then I ordered a 25lbs of mild. First I received 25lbs of blisteringly hot that were wilted and moldy. Subsequently, I reviewed the 5lbs box of mild in great shape. I was disappointed.”

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Posted 5 years ago

Hi Beaumont, Taylor Mitchell, VP of Operations here. I am so sorry! I saw where you had emailed in about both orders. It looks like our customer service rep missed the second half of your email. How many pounds of chile did you lose to spoilage? This upcoming week will be our last week shipping fresh chile but we can squeeze your reshipment in! Thanks, Taylor

Posted 5 years ago

“Was disappointed in the chili. Ordered med and it is mild no kick at all. Don't know if it was a mistake or what.”

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Posted 5 years ago

Hello Danny, We do apologize to hear the Joe Parker did not satisfy your personal heat preference. We do have it posted on our Website that our 2020 crop was running on the milder side so everyone is aware that each heat variety is not to it's normal heat levels. Thanks, The Hatch Chile Store

Posted 5 years ago

“I ordered extra hot but did not find them to be as hot as I expected.”

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Posted 5 years ago

Hello Frank, I do apologize to hear the Lumbre did no meet your personal heat preference. We do have it posted on our Website that our 2020 crop is running on the milder side. Do you have pictures by chance of the box the Chile came in so I can take a look into this? Thanks, The Hatch Chile Store

Posted 5 years ago

“Took a little too long to send it out.”

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Posted 5 years ago

“The chiles are good as I ordered the rellonos. I was hoping for spicier as in the new Mexico spice but they are still good, even the kids like them”

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Posted 5 years ago

“We weren't happy with the chile, it wasn't as meaty as I have gotten from Harmons store in Ogden UT. It was thin and very hard to pell after we roasted it on the grill. Not Happy with it. Sorry”

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Posted 5 years ago

“Unfortunately received my chili’s and there was spoilage and not as fresh as years past. When I called to inform you I was told you were short on processors due to virus and was told I should have overnighted my order. I use the same shipping every year. I was also not willing to pay for another order”

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Posted 5 years ago

“Chili arrived as expected and in decent conditions upper layer of box larger chili's with lower layer very small (2-3"). We purchased a medium-hot and hot variety (25lbs each) and found after having roasted chili for the last few days that the medium-hot had a fair flavor with little to know heat and the Hot had a hint of heat but certainly not the spice we were looking for perhaps we are not choosing the right variety but heat was not as advertised. Also note that they only ship on Tuesdays. We placed our order on a Tuesday afternoon and wasn't shipped until a week later.”

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Posted 5 years ago

The Hatch Chile Store is rated 4.7 based on 12,497 reviews