The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,495 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Joshua R

Debra B

Tony D

GREGORY L

1773

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the product. I had originally given the wrong address and immediately tried to correct to the correct address. but there was no response even though I tried 3 different ways to correct the address. So, I am disappointed with the way the company reacts to customer contacts. Well, Hatch was good. They replaced my product and the product was quite good. I had originally ordered using an old address and immediately after submitting noticed the error I had tried to contact them 3 different ways but was unable to communicate with them. After some time, someone apparently noticed the communication and reached out to me and replaced the product at no charge. So I must place the company in the good guys catagory.”

Helpful Report

Posted 4 years ago

Hello Steve, I took a look into our records and see that you reached out to us on 4/23 after placing your order to change the shipping address which we responded to immediately. I see that we did update the shipping address but for some reason, our system did not catch this update when creating your shipping label. I took a look into our records and see that you have not reached out to our support team since. Please reach out to our support team at support@hatch-green-chile.com so we can assist you and get you your order.:) Thanks, The Hatch Chile Store

Posted 4 years ago

“Great shipping experience. Product got here exceptionally fast for being in Alaska in perfect condition. Quality was good. Nice sized tamales, not dry. However, tamales were very bland and tasteless. Could have used more filling and seasoning. I am a New Mexican native and used to lots of flavor. Expected lots of green and red chile in food from the Hatch Chile Store.”

Helpful Report

Posted 4 years ago

“As a 1st time customer I was so looking forward to eating the tamales I ordered, but sadly, we were very disappointed in them. There was very little meat inside them, so we couldn't really taste the pork inside the thick layer of masa.”

Helpful Report

Posted 4 years ago

“Hatch Chile Store is great service. My last order of chiles was shipped fast and frozen when I received them. I didn't care for the chopped chiles as well as I like the roasted and peeled whole chiles. I hope that in the near future that they will be able to send the roasted/peeled whole chiles again.”

Helpful Report

Posted 4 years ago

Hello Thomas, We will have our Whole Roasted Hatch Green Chile available again once we start harvesting our 2021 crop. Be on the lookout around late September.:) Thanks, The Hatch Chile Store

Posted 4 years ago

“The chicken tamales were very bland, on the other hand, the Chile Relano's are very good, I would order those again, the tamales, no.”

Helpful Report

Posted 4 years ago

“The mask I ordered was black. The one I received is white and pleated. This hides or distorts the design when I wear it.”

Helpful Report

Posted 4 years ago

“The product is fine. I will not be ordering again because of your astronomical price for shipping to Alaska! We are a hub for FedEx and UPS and I paid $76 to ship one small box! Wrong!”

Helpful Report

Posted 4 years ago

Hello Cecelia! When it comes to shipping to Hawaii and Alaska, FedEx does charge quite a bit for shipping. Our shipping costs come directly from FedEx themselves. Unfortunately, there is nothing we can do when it comes to these costs, and we do apologize for this. We are looking into what we can do to reduce these costs for customers located in these areas. Thank you again for supporting our business, and we are sorry we could not reduce the price of shipping. Sincerely, The Hatch Chile Store

Posted 4 years ago

“The chilis were delicious but the seal backs that they came in leaked.”

Helpful Report

Posted 4 years ago

Hello Clint! Oh no, we are so sorry to hear about this! Looking through our customer service records, it looks like you have not reached out to our team yet! Please contact them at support@hatch-green-chile.com so they can further assist you and compensate you for what went wrong! Sincerely, The Hatch Chile Store

Posted 4 years ago

Hi Clint! It looks like you still haven't reached out to our customer service team about this issue. How many bags were unsealed? We are happy to help but just need a bit more info :) Thanks, The Hatch Chile Store

Posted 4 years ago

“The tamales were too much on the greasy side and needed more child in the ratio to masa.”

Helpful Report

Posted 4 years ago

Hey, Laura! I am sorry to hear the tamales weren't to your preferences. What method of cooking did you use? Steaming properly can help minimize any excessive greasiness. We'd love to hear more at support@hatch-green-chile.com All our best, The Hatch Chile Store

Posted 4 years ago

“Was I charged for the second shipment of 2-dozen tamales and 1-dozen chile rellenos shiped last month? The first shipment that came were thawed, with out dry ice and I was charged for. I received the second shipment a little bit better, still had some dry ice in the box. Let me know if I was charged a second time for the second shipment. Thank you, stay safe and God bless all of you. Raul F. Apodaca”

Helpful Report

Posted 4 years ago

“Not happy with our order. It did not look or taste like Big Jim chile. Lived in Albuquerque for many years and very familiar with hatch chile. Overall the chile was very mild tasting and a little small in size. Package was very nice and still frozen.”

Helpful Report

Posted 4 years ago

“I was so excited about these, but a bit underwhelmed :( Maybe I have been spoiled with Velarde green chiles, but these green chiles did not have much flavor at all. Even 505 seem to taste better. Maybe I will give a hotter green a shot.”

Helpful Report

Posted 4 years ago

Hello Kylee, This season was very strange for us. Our chile was on the more mild side this season which is not a common occurence. I noticed you haven't reached out to our customer service team. We would be happy to try to help you resolve this situation as best as we can. You can contact us at our email support@hatch-green-chile.com Thanks, The Hatch Chile Store

Posted 4 years ago

“I was extremely disappointed in the distribution of your product. I pre- ordered in august and did not receive ve my product until December. I called or emailed weekly since September. I was told it would ship in two weeks., and that seemed like the standard reply. I eventually got a message stating you were out of what I ordered and had to reorder or do without. A four month order delay seemed unreasonable especially since my card was charged when I placed the order and it was explained that the orders were first in, first out. Although the chili’s were good, I am probably going to go with a competitor next time as I have lost faith in your company.”

Helpful Report

Posted 4 years ago

“You sent me chopped chili not whole chilis which is what I originally ordered.”

Helpful Report

Posted 4 years ago

“The tamales and rellenos were amazing. Customer service, communication and delivery time was woefully inadequate. Most likely will nobuy again”

Helpful Report

Posted 4 years ago

“The frozen green chiles are great. And I love the chile rellenos. But I did not like the quality of the pork tamales. The chicken tamales are ok. Anyhow, my favorite products by far are the chile rellenos an green chiles. The prices are a little high. But I'm willing to pay it for the things I like from you. I would not order the tamales again.”

Helpful Report

Posted 4 years ago

“As you well know you have some major distribution challenges. A great product but poorly delivered and an apparent lack of attention to order details or a poorly designed system. I realize the current health climate and the absolute ineptitude of the current president has disrupted life everywhere but it appears that you have grown faster than the system that runs you. I am still waiting for my last 5 lbs of chopped chiles and it has been several months and other portions of my orders were filled.”

Helpful Report

Posted 4 years ago

“Very disappointed in the tamales. The rellenos were okay. Bottled salsas were very good. The customer service and prompt reply’s to my emails was outstanding.”

Helpful Report

Posted 4 years ago

“The hot whole green chiles this year are barely hot, at the low end of medium at best. Same thing has happened the last couple years, wasn't like that previous years. Shipping was delayed, but that was expected due to COVID so no big deal. The rellenos were tasty and had medium heat. I air baked them and they came out perfect, would definitely recommend.”

Helpful Report

Posted 4 years ago

“Hello, I received these today on my porch I am not sure were they have been but man do they ever stink and liquid coming out of the box. Fed ex tracking number 397817419718 I did receive a box in October with 2 white boxes of peeled , but not sure were these poor Chile have been. Order number HATC-102549 Thanks Brandi Schmitt God Bless You. Emailed you to let you know but haven’t received any reply.”

Helpful Report

Posted 5 years ago

The Hatch Chile Store is rated 4.7 based on 12,495 reviews