The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,938 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in green chile chicken tamales. Very little chicken & chiles.”

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Posted 5 years ago

“disapointed in the HOOPLAH about Hatch chilis ,they are not what i expected”

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Posted 5 years ago

“As usual the hatch chiles were very good after roasting. The only complaint was that about 20% of the chiles were rotting and had to be tossed.”

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Posted 5 years ago

Hi JJ, It doesn’t look like you ever reached out to our customer service team about the issue. I’m afraid we don’t know about the issue unless the customer contacts us. I pulled up your order and saw that you did select 2-Day Air when checking out. We guarantee all Fresh chile orders which are shipped using 2-Day Air. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 5 years ago

“The peppers i got were not what picture showed slim. The peppers i got were big and were not hot whatsoever. They tasted like bell peppers. I ordered extra hot. My 7 yr old had one and said it was not hot at all. I was very dissapointed. I was expecting a very hot order.”

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Posted 5 years ago

Hi Ana, I can see that you were not satisfied with the heat level you received. I am so sorry about that, heat level is very subjective. Lumbre is extremely hot and we have not been getting any complaints about its heat level this year. I'm afraid we do not carry any hotter varieties of chile so there isn't much we can do here. Thank you, Taylor

Posted 5 years ago

“I love hatch chili! I ordered mild, and got quite a few hot chili’s. I was disappointed because unfortunately much to my disappointment, I can’t eat hot chili’s anymore. I wish I would have gotten 100% of what I paid for.”

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Posted 5 years ago

Hi Rosela, We never mix varieties within a box when packing. I'm so sorry the chile was a bit too hot for you to eat. Maybe there was just some kind of fluke this year with the 1904, typically it has little to no heat. If you would like to cover the cost of shipping we can try sending you another box of fresh mild next week? Thanks, The Hatch Chile Store

Posted 5 years ago

“pistachios were not hot (SPICEY) at all”

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Posted 5 years ago

Hi Paul, Our chile pistachios are made using chile powder that has a mild-medium heat level. I'll try to make this more clear on our website. Thanks, Taylor

Posted 5 years ago

“Out of 10 pounds that you sent us about 9 chillies were welted in smash the order was one day late otherwise chillies for great.”

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Posted 5 years ago

Hi Jamie & Josh, It doesn't look like you ever reached out to our customer service team about this issue. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did select Overnight when checking out. We guarantee all Fresh chile orders which are shipped using 2-Day Air or better. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 5 years ago

“Love the chilies. The delay was explained in a reactive rather than proactive way. I should not have to write and ask where my order is if conditions such as Covid and lack of workers are affecting your business. Proactively inform people. But love the chilies always.”

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Posted 5 years ago

Hi Deb, It looks like you pre-order was for our Fresh Big Jim. We just started harvesting Big Jim on 8/18. Your order was shipped out the following week 8/25. As soon as we knew Covid-19 was going to cause some pretty severe labor issue with harvesting we did put a note up on each product page as well as a warning bar that pops up when you visit our website. Hopefully next year Covid-19 will not be a problem. Thanks, The Hatch Chile Store

Posted 5 years ago

“First time buy, and I have to admit I was disappointed. I didn’t get very many Big Jim’s and they are not very spicy. I almost felt like I got Anaheim’s, sorry.”

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Posted 5 years ago

Hi Patrick, It doesn't look like you ever reached our to our customer service team about this issue. We the customer doesn't reach out, we never know about the problem. Have you roasted the chile already? Are you de-veining them or something along the lines of that? All of the heat in the pods will be in the vein (the fleshy structure which runs up the side of the pod) and this should never be removed. The chile needs to be roasted and peeled in order to taste the classic "New Mexican" flavor and heat of Big Jim. Thanks, The Hatch Chile Store

Posted 5 years ago

“Was a little disappointed, about a third were too old and some were so little and dry, but some were nice and big and peeled well and were great. But I will try ordering some chili rellenoes and see how that works soon. Shirley”

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Posted 5 years ago

Hi Shirley, It doesn't look like you ever reached out to our customer service team about this issue. If we don't know about the problem, we don't have a chance to fix it. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did order one of our 5lb boxes that came with free shipping. We guarantee all orders for 5lb boxes. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 5 years ago

“Several were rotten.”

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Posted 5 years ago

Hi Harold, It doesn't look like you ever reached our to our customer service team about this issue. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did select 2-Day Air when checking out. We guarantee all Fresh chile orders which are shipped using 2-Day Air. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 5 years ago

“There was a little more spoilage than I expected, but I don't know that it was abnormal. Maybe a dozen peppers with half mold or otherwise spoiled. But the ones I roasted were excellent. Perfect heat level, exactly what I was expecting. Good flavor. I probably will not order again, because I don't get them any earlier than the grocery store. I found a local store where I can get them for $2/lb, and I can pick out the ones I want. With the shipping charge over $30, I'm not sure that's going to pencil out again. If anything, in the future, I will look into ordering roasted chiles rather than fresh ones. But all in all, I would not hesitate to recommend you folks. Thanks so much!”

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Posted 5 years ago

Hi Jonathon, It doesn't look like you ever reached out to our customer service team about this issue. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did select 2-Day Air when checking out. We guarantee all Fresh chile orders which are shipped using 2-Day Air. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 5 years ago

“By in large I believe that the product they delivered was good. There was a couple of beat up Chili’s but otherwise pretty solid and fresh. It appears that they lost my first delivery and had to wait for a second. This was a bit frustrating but otherwise they took care of the issue.”

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Posted 5 years ago

Hi Andrej, We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Thank you, The Hatch Chile Store

Posted 5 years ago

“We never received shipping confirmation so we’re surprised on Thursday to find a box of chiles at our door. Roasted them the next day but we still found about 6 chiles that were “fuzzy” and unusable. Also, we ordered the Chargers, expecting a medium hot chile. So far they’ve been pretty mild. Not the awesome burn of heat we grew to love living in southern NM.”

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Posted 5 years ago

“I have ordered from here several times and been very satisfied with the product and the service. Recently I tried to order fresh product chilies and the results were not so good. about half the box of product was ruined upon receipt, I wouldn't recommend this to anyone, just for the main reason its not worth the risk. It was very expensive to only have half the product use able. customer service was great to talk to, but in the end I still only ended up with half the ordered product.”

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Posted 5 years ago

“Poor quality control; and it reflects. Apparently, chile is tossed in and weighed in the shipping box. I believe my second order is yet to be packed/mailed. My second order is a 10 pounds of mild. The second order is a gift to my 75 year old sibling going to Thorton, Colorado. Hope that box 📦 is not a disappointment to him.”

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Posted 5 years ago

“Unable to rate and write a true review as I have not used the products. In the fall months I will make Posole”

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Posted 5 years ago

“Waiting for my chilies..”

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Posted 5 years ago

“I received the order; however, it was wrong. It contained two orders of tamales, and I had ordered one order of tamales and one of rellenos. Also, the invoice that was packed with the tamales was for someone else in another city. I did contact Hatch, and apparently another order was placed for the rellenos, but I have not received that yet and it has been over two weeks.”

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Posted 5 years ago

“disappointed. I didnt care for the batter used. To doughy. The chili and cheese were good.”

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Posted 5 years ago

Hi Marlena, I'm so sorry you didn't enjoy the chile rellenos. Everyone has different preferences regarding how they prefer their rellenos :) With frozen rellenos we have to do a thicker breading. Thin breading won't hold up. Thanks, The Hatch Chile Store Thanks, The Hatch Chile Store

Posted 5 years ago

The Hatch Chile Store is rated 4.7 based on 12,938 reviews