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The Hatch Chile Store Reviews

4.7 Rating 10,900 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 16th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not what we expected. will not order again”

Posted 2 years ago

“I really do love your company! Unfortunately, you sent me the wrong product. I requested Abuela's Traditional Red Chile Sauce. However, I received Sun-Dried Chile. What do we do next?”

Posted 2 years ago

Hi Bonnie, Thank you for reaching out to us about your order! We are very sorry for the confusion here. The Abuela's Traditional Hatch Red Chile Sauce is indeed the Sun-Dried Chile sauce. Abuela's is our personal nickname for the sauce, but it is a sauce made from sun-dried red chile. The label on the jars was recently updated, which is why it looks a little bit different than before. We understand that this can cause some confusion for our customers, so we apologize for this! I have linked to the product page on our website, which shows an image of the sauce with the new label reading "Sun-Dried": https://www.hatch-green-chile.com/collections/sauces-and-salsas/products/fresh-chile-co-pure-traditional-hatch-red-chile-sauce. I hope this helps! Please don't hesitate to reach out to us if there is anything else we can do for you. Thank you for being a customer of the Hatch Chile Store!

Posted 2 years ago

“I ordered 10 pounds each of hot and extra chile to be shipped from NM to AZ (Tucson). When I received them, the peppers looked good. By the time I roasted them (one day after receiving them) half of the box had gone bad. However, I was able to rescue the rest of them and they are superb. It is better, in this heat, to buy them locally, I believe.”

Posted 2 years ago

“I understand every year's batch is going to be different and that's why this years' batch is only acceptable. Nearly a pound of the chilis were damaged and rotted by the time it arrived. Hotness was just not as strong as last year's batch. Hoping better for next year!”

Posted 2 years ago

“Placed an order for chili rellnos which was fine but also ordered fresh green chili at the same time and it has yet to come🙃”

Posted 2 years ago

Hi Ken, Our Chile rellenos and fresh green chile come from two different facilities and this is why you have not received the part of your order that contains fresh Hatch green chile. We are doing our best to fulfill orders as quickly and efficiently as possible. Thank you for your patience and understanding.! Thanks, The Hatch Chile Store

Posted 2 years ago

“I'm not able to write a review, because I have not received my chili's yet!”

Posted 2 years ago

Hi Linda, Thank you for reaching out to us regarding your order for Roasted Hatch Green Chile. We are currently out of stock of this product, and we won't be able to restock until later in the fall once we are ready to roast this year's crop. We apologize for this issue. We are hoping to be restocked around mid to late September. With that being said, there are a couple of options for your order. 1. We can place your order on hold until we are restocked in this product, and then we will fulfill it as soon as possible. With this option, we would issue a 10% refund for the inconvenience of this delay. 2. We can cancel and refund your order, then you can place a new order once we are restocked. Please let us know how you would like to proceed! Again, we are very sorry for this issue. -The Hatch Chile Store

Posted 2 years ago

“Haven’t gotten my Chile yet😢. I understand there was a mixup.”

Posted 2 years ago

“I had to change my rating this time because the Sandia batch was at least 25% immature pods. The surfaces weren't smooth and shiny, without the wall thickness of ripe chilis. Those didn't amount to much after roasting and peeling. Someone got careless - or in a hurry to accumulate five pounds. Very little spoilage though. But, see you next year. I appreciate what you do.”

Posted 2 years ago

“My order was delayed still waiting for it frist time ordering like this and such an expensive order so I get it soon thank you”

Posted 2 years ago

“Half of my chili’s were either rotted out or moldy. I thought I payed extra for the guaranteed delivery. Maybe I didn’t. I was able to save about half of them. For next time, will you let me know what I should do to ensure that they arrive fresh. Thank you, George Gianopoulos”

Posted 2 years ago

“The chili are great, but the customer support is horrable. You send out email one day and say that the shippment will be delayed one week because of rain and to let you know if we were going to be gone at that time. I did not resond because i wanted to delay it a week anyway. The next day you send out a email that it was shipping. I call and tried to stop my order from shipping. I was told that it had already shipped. The chili got her in good condition. One box came friday and were abe to get it processed. The next one came on saturday and we could not do it until wedsnesday, The chili was hard to peal. Dp not think I will order again from Hatch.”

Posted 2 years ago

“To many chilies were bad”

Posted 2 years ago

Hi Bruce, We are sad to see your negative review before you gave us a chance to resolve the issue. Opting for our 2-day guaranteed shipping method guarantees that we will take care of any spoilage that occurs with your order. All we require our customers is to contact us via phone or e-mail to start the claim process. We contacted you by e-mail and would like for you to give us the opportunity to resolve this issue as we make it a priority to ensure customers are satisfied with their chile orders.

Posted 2 years ago

“10 lbs, 1/4 th were busted or spoiled. Packers should care a little more. Disappointed. HEB next time.”

Posted 2 years ago

“Sorry but they haven't showed up yet! I will be happy to rate when they do. Thanks!”

Posted 2 years ago

“Had to throw over half of shipment away”

Posted 2 years ago

“Several peppers were mush”

Posted 2 years ago

Hi Kim, It doesn't look like you ever reached out to our customer service team about this issue. If we aren't notified when a problem arises, we have no opportunity to get it solved for a customer. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you ordered one of our 5lb boxes of Fresh Hatch Green Chile. We guarantee all orders for 5lb boxes, so we compensate our customers accordingly when spoilage/damage occurs. How many chiles did you lose to spoilage/damage? Please send us photos of the chile that you received. The photos help us when contacting the shipping carrier. Once we receive those photos, we can move forward with our resolution process. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Green Chile. We appreciate your patience and understanding as we work to resolve this issue for you. Thank you, Taylor

Posted 2 years ago

“The box was smashed and approx a pound of it was ruined. The dry ice was melted. Other than that I love your chile.”

Posted 2 years ago

Hey, Delores! We are so sorry to hear that. We don't pack any dry ice with our fresh Hatch chile to avoid any freezer burn in the pods. We however guarantee our 5lbs boxes to arrive safe and sound! To take advantage of that guarantee, just email our support line at support@hatch-green-chile.com and let them know of the issue :) Thanks for sharing your experience and we are so glad you liked the chile that survived the journey! Happy roasting! The Hatch Chile Store

Posted 2 years ago

“While they are good they are not as hot as I wanted. I thought last year I got the medium heat so this year I went up a notch. Next year I will go up another notch because I obviously got the same as last year. When is the best time to place my order? I ordered early this year when I got an email you were now taking orders.”

Posted 2 years ago

“It’s ridiculous that you can not get whatever flavor you want in the whole chile shipped to you that you want, medium hot is I wanted for my friend and only could get mild might as well sent them BELL PEPPERS”

Posted 2 years ago

Hi Richard, We understand your concern. Unfortunately, we are out of stock of the heat variety you wanted, but rest assured those varieties will be restocked once we get our new crop from this season coming up. Best, The Hatch Chile Store

Posted 2 years ago

“So I bought 10 lbs of hot green chili, It was on the verge of thawed, but I did re-freeze it. I also bought a package of chicken cheese chimichangas. They were mostly thawed. I also re-froze them. My biggest question to you is is that ok to do? Re-freeze them? Other than that, everything was just ok. It just seems it never gets to me totally frozen. I am in Florida and I know that can be a challenge.”

Posted 2 years ago

Hi Carla! Thank you for your purchase! We suggest that they are safe to re-freeze and eat if they are still cool to the touch! We tell all of our customers that 2-day shipping is the most reliable shipping for getting their items still frozen and dry ice intact. Best, The Hatch Chile Store

Posted 2 years ago

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The Hatch Chile Store is rated 4.7 based on 10,900 reviews