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The Hatch Chile Store Reviews

4.7 Rating 10,865 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,865 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 15th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

1533

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“About 17 of the chilis were bad i thought you had a freshness guarantee”

Posted 8 months ago

“I ordered Hatch Chili Bacon, Tamales, and whole mild Hatch Green Chilies. I understand the bacon was delayed. I would have appreciated a shipment of Chilies when they were available even if there was a separate shipping charge. All someone had to do is ask if I wanted the separate shipment.”

Posted 9 months ago

“The tamales and rellenos were thawed out when I received them. It took 3 days to receive them and I only live 30 minutes from Hatch. The coating on all of them was coming off. They are not that great for what I paid for them.”

Posted 9 months ago

Hello Terri, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 9 months ago

“VERY PRICEY. YOUR NEW PRODUCT BACON IS JAW DROPPING EXPENSIVE. LOVE MY CHILI JUST NOT GETTING RAKED OVER THE COALS ON PRICES. ORDERED RELLENOS. BATTER A POOR REPRESENTATION OF A GOOD RELLENO. THEY ARE NOT RESTAURANT QUALITY AND CHARGED GOURMET OVER THE TOP PRICES.”

Posted 10 months ago

Hello Jim, Thank you for providing feedback about your order. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 10 months ago

“Ordered about 1 month ago. Still have not received.”

Posted 10 months ago

Hi Leigh, So sorry for the confusion. We see that you put in a preorder for our first batch of Hatch Green Chile Bacon. We expect the bacon to complete production and ship out in late June / early July. We want to make sure you are taken care of, so we have sent you a personal email. We look forward to clearing this up for you! -The Hatch Chile Store

Posted 10 months ago

“.....actually my rating wasn't on the taste...because I have not figured out how I am going to do that yet. When I received my tamales...they were all frozen together and if I thaw them just to use 2-3 because it is only my husband and myself...then do I refreeze them and then do I do this everytime I want to use them....refreeze...refreeze....that concerns me. Not sure sure why I received them like this. I called in and talked to a very nice man.....but he was young and really had no idea what to do.... So this is my issue..... Thanks, Karen Prokash”

Posted 11 months ago

Hi Karen, Thanks for your feedback. Sometimes frozen food can get stuck together like this if it gets slightly thawed and refrozen. We recommend thawing them in the refrigerator, separating them into meal portions of 2-3 each, then refreezing them in separate freezer bags. The USDA says it's completely safe to thaw previously cooked foods in the refrigerator, then refreeze the unused portions. More information here: https://www.fsis.usda.gov/food-safety/safe-food-handling-and-preparation/food-safety-basics/freezing-and-food-safety Hope this helps! -The Hatch Chile Store

Posted 11 months ago

“Some of our packages of chili roasted were on the mild side and I purchased hot chili!! Hopefully the rest of the order is hot!!!”

Posted 11 months ago

Fred, Thanks for your honest feedback. We're sorry to hear you weren't happy with your chile. We want to make things right, so we've contacted you personally via email. We hope to hear from you soon! The Hatch Chile Store

Posted 11 months ago

“I was disappointed with the Chile I got this time. I ordered medium heat and it had no heat at all and very little flavor. I’ve ordered for over 20 years and this was the first time I was disappointed.”

Posted 11 months ago

Hi Annette, Thanks for your honest feedback. We are sorry to hear you weren't happy with the chile. We strive to provide the best quality chile out there, and we have reached out to you directly to help resolve this. Thanks! The Hatch Chile Store

Posted 11 months ago

“Disappointed that 6 of 12 bottles I bought expire within 3 months of my purchase.”

Posted 1 year ago

Hello Kim, Thanks for providing honest feedback about your order. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I ordered the jarred hot green chilies. While the flavor was good, these were not Hot, at best they were mild, am I’m not sure they were even that hot. Having lived in New Mexico for 11 years, I know hot green Chile when I have one, I would at least feel them in my mouth and lips. These barely made a tingle on my lips and nothing anywhere else. I ordered the Extra Hot, I hope these are better and live up to the Hatch Chili 🌶️ standards, hot sure didn’t.”

Posted 1 year ago

Hello Daniel, Thank you for providing feedback about your order! We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Well, the Chile rellenos arrived defrosted so per your recommendation I refroze them. The batter reflected the freezer taste and there was basically minimal cheese inside. The worst Chile relleno I have ever tasted. They went in the trash. The tamales also arrived defrosted. These were not bad, but definitely not the best! I don’t think refreezing was the best option. I also ordered 3 jars of the HOT green Chile peppers! They are mild at best. When the jars came there was dust build up on the lids. The bottom sticker said 110521. And 0523. So I assume they were canned on Nov 05, 2021 and will expire May of this year. Very disappointed in all products!”

Posted 1 year ago

Hi Patti, Thanks for your honest feedback. I'm sorry about the situation. We want to make this right, so we have reached out to you via email. We look forward to hearing back. -The Hatch Chile Store

Posted 1 year ago

“I lived in NM for a long time, so I order green chili often. I have had good luck & bad luck. This time it was bad. I bought peed roasted “hot” frozen chili. But the chili tastes raw, like it wasn’t roasted enough. It was also “medium” at best. It costs a lot of money to get it shipped here, and the experience was like opening a fine bottle of wine & and the cork just crumbles.”

Posted 1 year ago

Hello Lewis, Thanks for your honest feedback. We want to make this right, so we have reached out to you via email. Thanks, The Hatch Chile Store

Posted 1 year ago

“The "hot" red chili pods are very tasteful but not hot in heat. Do u have hotter?”

Posted 1 year ago

Hi Dennis, We offer Dried Red Chile Pods in Mild, Medium, and Hot. We offer X-Hot in some of our Salsas and Sauces. We recommend giving those a shot if our Dried Chile isn't enough for you! - The Hatch Chile Store

Posted 1 year ago

“Ordering was very easy but took all longer to get before Christmas and product was very good”

Posted 1 year ago

“It was not hot and the chopping of the chile was not small enough. There were big chunks that was not chopped.”

Posted 1 year ago

“I've been a customer for years and this year it appears that you're overextended I had to call twice since the initial order was incorrect and, in fact, showed billing going to the person so whom I had sent the gift. Shipping was delayed and, when I called the person couldn't tell me if the chiles had been shipped as part of your most expensive gift bundle. After delayed shipping two boxes arrived and then I received an email that a third box (containing the chiles) had been shipped. Aside from this poor customer service I would also ask that you take a look at how much of your packaging cannot be recycled and therefore is being trashed into the environment. I hope someone at Hatch Chile actually reads tis email.”

Posted 1 year ago

“Ordered chili 3 weeks before it finally got sent, nobody put 2and2 together when they finally sent that we were having a hurricane then. Chilli arrived half thawed because it took longer to deliver. Never had issues till now, not sure if I will do again...”

Posted 1 year ago

“Long time Chile roaster and consumer, native NM. I am disappointed in the quality of the roasted and peeled green chile this year and last year as well. The flavor is OK, but the texture is not what I have experienced for the previous 30+ years. The chile meat is darker, not the beautiful light green of years gone by, and the texture is somewhat "rubbery". That is the only way I know to describe it. The chile meat has a crunch to it when chewed which I do not find to be ideal, I do not recall that ever happening in the past years, aside from last year. I will try again next season and hope for a return to the texture I prefer.”

Posted 1 year ago

“I have been purchasing Hatch Chile for many years now. This is the first year that the word HOT wasnot what was expected. I feel Medium or even Mile would best describe it. Not sure why (season or wrong order) but I was disappointed with how mild the green roasted & chopped chiie was.”

Posted 1 year ago

“I was extremely disappointed the amount of money I paid and the chili was not in the least bit hot. Had the taste of a green pepper.”

Posted 1 year ago

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The Hatch Chile Store is rated 4.7 based on 10,865 reviews