The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,492 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,492 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Joshua R

Debra B

Tony D

GREGORY L

1773

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered HOT green chile and it's not hot I thought the Hatch Chile Store should know what size chile is mild, hot, or extra hot???? i hope you can understand that I speak the truth and it's what I got. A different version of bell pepper!! sorry that it is what it is thank you again Alonzo Lopez”

Helpful Report

Posted 1 year ago

“We are NM fam now living in CA. We crave our NM chili! My order of "HOT" green chili came, and all arrived in excellent shape but so far no heat. This is the only time this has happened so I'm not judging to harshly, but I am wondering what I paid for, because I could have bought CA Anaheim chilies and saved a ton of $$!”

Helpful Report

Posted 1 year ago

“Order arrived in good shape, mostly still frozen. We peeled and chopped and piled chili on everything for the next three or four days. We moved here from NM and needed a good chili fix. This chili, even though the package says hot, is not hot, not warm, just green. It has the good green flavor but there is virtually no heat. I've purchased many buschels every fall out of Hatch over the last 30+ years and I know when I get hot and when I don't. My recommendation is based on the product - as advertised - or - not as advertised.”

Helpful Report

Posted 1 year ago

“I know it is beyond your control. UPS experienced delivery issues deliverying the chiles almost 5 days later instead of the Express Delivery that I paid. The chiles were smelley, but still good.”

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Posted 1 year ago

“I was under the assumption that they would be shipped overnight or 2 day shipping. Mine were not and when they arrived there were several in each box that were spoiled. Not the freshest that I had expected for $42 shipping charge.”

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Posted 1 year ago

“Ordered "Big JIm" fresh green chile from your store and found it to be extremely mild and without taste, that is, not what I am used to. Therefore, I went to my local H-E-B and bought the same and it had flavor plus just the right amount of heat.”

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Posted 1 year ago

“Still waiting for a notice that replacement peppers have been sent to me, and when to expect them.”

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Posted 1 year ago

“Received our 25 lb box of green Chile about a week and a half after ordering. Waited a couple days to grill them all on the weekend, by which time about 25% were already bad and leaking. Another 10-15% were already ripe and red. Relative to buying in the store frozen, it worked out to about $10 per bag, which would normally run $6-7 in the frozen section.”

Helpful Report

Posted 1 year ago

“I ordered HOT chili and what I have tasted so far is far from HOT. However, maybe when I open the next pound (I ordered 10 lbs) it might be a different story. I also found that our Krogers here in WV is now selling Hatch green chili which pleases me.”

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Posted 1 year ago

“I have placed my order twice one did not show Overnight delivery arrive four days late I do have to say customer service is Helpful very nice people to work with we’ll see if my order finally goes Through”

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Posted 1 year ago

“When I placed my order I said that we would be going on vacation but the hot hatch chile shipment was delayed. when I got notification of when the chile would be shipped I sent an email that we would be on vaction and to delay my shipment & provided a thursday date to ship. My order was shipped anyway & sitting at my door step. two days later I found someone to pick it up. It was hot weather in Portland, Or at that time. the chile is still useable but not as fresh.”

Helpful Report

Posted 1 year ago

“My order had to be placed 3 times. The first sas the initial order, which never came, because UPS said it had been ruined and destroyed; and Hatch chile was notified. I called and UPS had not notified Hatch Chile, but they sent the order to me again. The second order came completely thawed, and we were afraid to refreeze it, and we couldn't possibly eat it all right away. The third time we ordered the products with 1 day air delivery, $25+ dollars more on top of the $147 already paid. That order came today. The ice was melted, but the products were still frozen... no problem. The customer service guy was very polite through it all.”

Helpful Report

Posted 1 year ago

“There was confusion with my order being shipped. I was concerned due to the temps rising and the tamales being perishable. I received them with no ice left in the packs and the tamales room temperature. Not good. So if I order again I will wait until fall temps.”

Helpful Report

Posted 1 year ago

Hello Kimberly, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Ordered online.. shipping was fast. The rellenos were sub-par. Stringy , not flavorful at all. I feel like I wasted my money on those. The chimichangas were good.”

Helpful Report

Posted 1 year ago

Hello Leila, Thank you for your honest review, I'm sorry that you did not enjoy your rellenos. I have no record of you reach out about this issue, if you don't reach out we can't resolve this issue. Please email us so that we can make it right! -The Hatch Chile Store

Posted 1 year ago

“I ordered the Hatch green chili stew on 3/18 and it was confirmed. I have not heard anything since then.”

Helpful Report

Posted 1 year ago

I'm sorry you haven't received your order. Our Hatch Green Chile Stew is currently on preorder and is expected to ship in mid-April. There is a notice about this during checkout. We expect to have it ready in the next 2-3 weeks. We promise to email you an update as soon as it is ready. Please let us know if you need anything else in the meantime. We truly appreciate your patience. The Hatch Chile Store

Posted 1 year ago

“I have not received my order. Weather issues. It will need to be sent again.”

Helpful Report

Posted 1 year ago

Hello Martha, We are very sorry to see that your order was delayed in transit by the shipping carrier. We try our best to ensure exceptional service, but once the package is in the hands of the carrier, it is out of our control. We want to resolve this so we are reaching out to you directly. We look forward to hearing from you. The Hatch Chile Store

Posted 1 year ago

“As of writing this, I haven’t received my products. Website says order was delivered. UPS says shipment was cancelled. Paid for shippment assurance. Funny thing is that I get a prompt to review the products and I haven’t received them. So far not impressed.”

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Posted 1 year ago

“You are too expensive”

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Posted 1 year ago

Thank you for your honest feedback. We assure you that we offer the best price possible on our New Mexican foods. From the packaging to the carrier fees, shipping perishable items on dry ice is expensive. We use distribution centers nationwide to offer free shipping on all perishable products. We also do all the roasting, peeling, and packaging of your authentic Hatch Green Chile and the other dishes we make with them. We hope this helps you understand that our price is not unnecessarily inflated and that it is necessary for a small business like ours to be able to offer high-quality, perishable products.

Posted 1 year ago

“I realized that after two attempts to change my shipping address, that it had NOT changed after order confirmation. I wrote three emails, called twice on the weekend. Yes they were closed. I called twice, once before 8:00am, when they open and once at 8:05am. I left messages. At 7:49 am the email was sent to verify a shipping label was created. At 8:08am an email was sent saying they could do nothing but charge me $50 more to change the shipping address. I expressed my disappointment in their business practices and customer service. I got no response, no accountability NOTHING. HORRIBLE BUSINESS PRACTICES. Update. They responded and took the $50 charge off. Thank you I am hoping for a great product.”

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Posted 1 year ago

“Since our trip to NM in October we have been obsessed with Hatch red chili. We were very excited to get our two orders for the red chili pork tamales for Christmas eve. My husband was born and raised in NM. Unfortunately, we were very disappointed. We found the tamales to be dry, not enough filling and no more red chili flavor than any other tamale we have had in Oregon.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,492 reviews