The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,266 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

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“Received first order, great green chiles medium heat. Roasted them perfect. Ordered another five pounds, Inedible. NO FLAVOR AT ALL! Picked far too soon, you refused to make this right. There will not be another order unless you resend the correct product. Must be nice to just say too bad for us. Shame on this company. We look forward to this every year, being New Mexico natives. Will look for another company unless you stand up for your product and customers.”

Helpful Report

Posted 1 week ago

“We use to live in Arizona and would take a vacation every year to New Mexico in September to get our Hatch green chilies for the year. We now live in Missouri and brought our roaster with us and order our chili from Hatch and roast our selves. So happy we can still get our Hatch chili, no other chili matches up. If someone claims to have Hatch chili I taste, (and you can taste it when it is Hatch) to confirm before buying.”

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Posted 1 week ago

“Order Hatc-285829 I am extremely disappointed and upset. NO TASTE AT ALL. This batch tastes more like bell or banana peppers or tomatoes than green chile and it would not peel after we roasted it. I think they replaced it with somebody else's peppers because this wasn't authentic Hatch green chile.”

Helpful Report

Posted 1 week ago

“I'll start by saying I have ordered from this company since 2018. Unfortunately this company only gives 2 days notice from when they will ship. The 25 lbs box I ordered this year arrived when I was unable to process the box for 2 days after its arrival. A full 2/3's of the box had already started to go bad. I notified the company and was told since I did not process them right away that it was my fault. I then ordered a 10 lbs box to make up for the loss of the 1st box. I was notified yesterday that the box would ship in 2 days. I promptly emailed back asking them to push the shipment to next week as I was going to be out of town when the new box arrived. (at the bottom of the email it says email us immediately if the address is not correct), this tells me they have the ability to make changes to the shipping process if necessary. The email I received back said since the shipping label was already created there was nothing they could do.”

Helpful Report

Posted 2 weeks ago

“This year we ordered 20 pounds of Hatch Medium and 20 pounds of Hatch Hot. The chile arrived in perfect condition. The pods were very large for both, and roasted great. We haven't tried them yet since we are still working our way through last years chile.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“The chiles arrived quickly and were still cold when delivered! The chiles are beautiful! Roasted and peeled very easily. Flavor is fabulous!”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Chiles arrived on time, processed 25 lbs of Big Jim's, all went well, very delicious bunch. Thank for another great experience.”

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(Hatch) - Posted 2 weeks ago

“Hatch Chilies were shipped on Wednesday and we received them Thursday morning Excellent turnaround for anything shipped to Alaska. Peppers were in excellent condition no brusing or damages. Of course the smell and taste delicious.”

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(Hatch) - Posted 2 weeks ago

“Great product and service. Already ordered again.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I was so excited to get the Hatch Chili’s Chili Rellenos, I fried them up and served them to my 94 years old father. These were some of the worst Chili Rellenos I have ever had. The Chili’s in the rellenos were stringy and taisted like weeds. I will never buy from the Hatch Chili Store again.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“The products I’ve ever tasted I’ll put them up against any other company. Incredible flavor”

Helpful Report

Posted 2 weeks ago

“The chile is delicious and lives up to the “Hatch” name as some of the best chile I North America. Customer service is fantastic and delivery is prompt. All of their products are high quality.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“The fresh chile is always great every year The issue is that we are left uninformed at important moments. I know its not yur fault because o nature and other things but It would be nice if you sent out a mass email to all of your affected customers that you are not shipping due to rain or whatever just to keep us informed. 3 expected time frames have now passed this year....good thing is that I have finally figured out how to grow it in Virginia in my garden....so if the customer service issues remain then, that's it.”

Helpful Report

Posted 2 weeks ago

“Very big nice green chilies. Lot of meat when roasted and cleaned. Cleaned up easily.”

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(Hatch) - Posted 3 weeks ago

“Great experience with our latest delivery. 25#’s medium chilies 🌶️ picked on Weds and Del Fri by UPS. NO spoilage and these chilies once grilled were the easiest to peel ever. Can’t wait to taste the fruits of our labor on a Hatch green chili burger tonight!”

Helpful Report

Posted 3 weeks ago

“Always have the Best Chilies! Look forward to ordering for next year 😊”

Helpful Report

Posted 3 weeks ago

“Ordered my chiles early, as I do every year. Start paying attention to your notes in June so I know how well the crop is doing and when I need to keep a Friday open for roasting. I like knowing that you ship on Wednesdays because I know that leaves the first half of the week free. This month they arrived at 4:08 PM Thursday, so we were good with our Friday plan. Every chile was large, with thick meaty flesh, lots of perfect relleno chiles. Had to sample a few and was not disappointed. Just wonderful quality.' And we get more efficient with our assembly line every year. So, kudos to us also.”

Helpful Report

Posted 3 weeks ago

“I ordered 10 pounds of chopped, hot green chile and had shipped to Bonaire, GA, where my son and family live. It arrived on time, packaged with insulation and dry ice and it was still frozen. I love the individual 1# packages that can be stacked easily in the freezer. Chile was tasty and hot! Thank you!”

Helpful Report

Posted 4 weeks ago

“This was the 2nd order I have placed from the Hatch chilistore. I have ordered hot, medium, and mild roasted/peeled chili's that come in 5 1lb packages in a nice insulated box with dry ice that keeps them frozen even when they arrive the day after they ship it. I have also ordered chimichangas which are great, especially done in the air fryer. A very professional, courteous, friendly company that delivers the best green chili's in the world. Thanks so much my friends in NM. Jon D.”

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Posted 4 weeks ago

“Every year I send a boxes of Hatch fresh chilis to friends and a box for myself - nothing brings back childhood memories of ABQ NM of the smell of roasting chilis in the air and the taste of good Hatch in all Linda’s of food - delivery’s have been on time with very little of product frustration during the shipment - Highly recommended - Bubs Bubs”

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Posted 1 month ago

The Hatch Chile Store is rated 4.7 based on 12,266 reviews