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The Hatch Chile Store Reviews

4.7 Rating 12,741 Reviews
92 %
of reviewers recommend The Hatch Chile Store
Company Reviews Product Reviews
13,376
 Questions Insights Metrics Info
4.7
Based on 12,741 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Hatch Chile Store Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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Rick S
Verified Buyer
“The dry ice had sublimed and evaporated in the box by the time it was delivered, but the chili still seemed to be frozen and had not thawed yet.”
Helpful Report
Posted 1 year ago
Hello , Thank you for the feedback, please check to see if the product is still cold to the touch upon delivery. Even if it has defrosted a bit in transit, it is safe to refreeze and consume as long as it is cold. Please let us know if your product is not cold to the touch upon delivery, and we will work from there for next time. Thank you! - Hatch Chile Store
Posted 1 year ago
William F
Verified Buyer
“Prompt delivery and excellent quality”
Helpful Report
Posted 1 year ago
Chuck E
Verified Buyer
“Hello! I want to let you know that I love all the items I have obtained from you. Again, I grew up in Southern New Mexico and my Mother and I would come to your farm a lot of times to obtain supplies!!! Thank you so much!!! Chuck”
Helpful Report
Posted 1 year ago
Hey Chuck, Thanks so much for taking the time to leave some feedback! We are so glad you are enjoying your chile. We are lucky to serve folks like you and we hope to do so for years to come. We appreciate you! All best, Daniel
Posted 1 year ago
Josephine N
Verified Buyer
“Best Chile ever I wish we could buy this chile here but I would and going to tell my friends in Chicago to get some will order again soon. Oh good customer service also.”
Helpful Report
Posted 1 year ago
Gloria G
Verified Buyer
“No i don't want to say anything”
Helpful Report
Posted 1 year ago
Van V
Verified Buyer
“We ARE VERY VERY pleased with the chili bundle. Well packed and well made. Excellent! Thank you.”
Helpful Report
Posted 1 year ago
Robyn T
Verified Reviewer
“Excellent customer service and quick delivery. The care and attention to detail surpassed my expectations. Not to mention excellent frozen Hatch green chile.”
Helpful Report
Posted 1 year ago
Robert R
Verified Buyer
“Outstanding product,”
Helpful Report
Posted 1 year ago
Earl B
Verified Buyer
“Best tex mex food you can get on the east coast!”
Helpful Report
Posted 1 year ago
Angela A
Verified Buyer
“Growing up with NM green chilis then moving away and having to get canned chilis was not the same, then I found Hatch Chile Store!!! I keep a year long supply in my freezer, all my dishes are perfection thanks to Hatch! From pork, eggs, quiche, burritos, tacos, etc., green chilis make it!”
Helpful Report
Posted 1 year ago
William M
Verified Buyer
“It's fresh and is a pleasure to cook and eat.”
Helpful Report
Posted 1 year ago
Mary M
Verified Buyer
“These Hatch Chiles are very good, but we would like to be able to buy some smaller packages because there are only 2 of us”
Helpful Report
Posted 1 year ago
Terry M
Verified Buyer
“Easy to order and the taste is great.”
Helpful Report
Posted 1 year ago
Ronald M
Verified Buyer
“Excellent!”
Helpful Report
Posted 1 year ago
CARMELO S
Verified Buyer
“Great products, great value.”
Helpful Report
Posted 1 year ago
Rosemarie B
Verified Buyer
“Everything was wonderful. It always arrives perfect. Love your products. Been a customer for several years.”
Helpful Report
Posted 1 year ago
Elizabeth V
Verified Buyer
“The products are very good but shipping was an issue. Did not receive full order and had to wait for the second shipment”
Helpful Report
Posted 1 year ago
Kenna B
Verified Reviewer
“Let’s start with customer service! You can’t get better and faster responses from the Hatch Chile Store. Price you can’t beat for the quality of chile you receive. I’m a native New Mexican living in Panama and I have it shipped to me. We live the Hatch Chile Store!”
Helpful Report
Posted 1 year ago
Daniel C
Verified Buyer
“Hatch Chile this year was very disappointing. The Chile was not "HOT" as advertised! The Chile tasted like Bell Peppers and was hard and sort of crunchy. Chile after roasted should not be hard nor crunchy. Last time we ordered from Hatch the chile was roasted well, soft and was "HOT". This year the Chile did not taste like good quality Hatch Chile. Very disappointed!”
Helpful Report
Posted 1 year ago
Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store
Posted 1 year ago
Charles S
Verified Buyer
“All the products I ordered, and received were outstanding. Will order again soon”
Helpful Report
Posted 1 year ago
The Hatch Chile Store is rated 4.7 based on 12,741 reviews
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