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The Rug Seller Ltd Reviews

4.7 Rating 21,121 Reviews
79 %
of reviewers recommend The Rug Seller Ltd
4.7
Based on 21,121 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The Rug Seller Ltd Reviews

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 21st October 2024
SUSAN C
The Rug Seller Ltd 5 star review on 21st October 2024
JOHN M
The Rug Seller Ltd 5 star review on 21st October 2024
JOHN M
The Rug Seller Ltd 5 star review on 20th October 2024
MR GORDON F
The Rug Seller Ltd 5 star review on 15th October 2024
SUSAN C
The Rug Seller Ltd 5 star review on 14th October 2024
Anonymous
The Rug Seller Ltd 5 star review on 6th October 2024
Anonymous
683
Anonymous
Anonymous  // 01/01/2019
My parents ordered a rug based upon the colours shown in images online. When the rug arrived the colours were different and the rug did not match their room. Despite several requests The Rug Seller refused to collect the rug or pay for it to be returned and my 90 year old father had to carry it to a Post Office and pay £12.85. We found The Rug Seller to be mean spirited and would not recommend them.
Helpful Report
Posted 7 years ago
we ordered a rug, and they emailed us the confirmation of payment and delivery ,but after a couple of days they emailed us again that the rug was out of stock and never came... such a lost of time :( very dissapointed
Helpful Report
Posted 7 years ago
The delivery process is not flexible enough
Helpful Report
Posted 7 years ago
Delivered incorrect item ( colour ) very abrupt intelling me that I had received the correct item and that I was wrong and that their managers agreed I had received the correct colour grey but I stated the item is brown was told that photo filters can show a different colour. I have just returned this shoddy item at my own expense £32.00
Helpful Report
Posted 7 years ago
Never received this, on enquiry told this item was out of stock despite still being sold on the website today!
Helpful Report
Posted 7 years ago
No communication following order. Order took longer than expected and when I phoned to find out what the delay was, they told me that one of the rugs I had ordered had been discontinued by the manufacturers. At this time, I had already bought curtains and furnishings to go with the rug, all this could have been avoided if they had contacted me with the information of the discontinuation rather than stick my order in the back burner. Very unprofessional, in fact, simply bad!
Helpful Report
Posted 7 years ago
The rug is fine but delivery was deplorable. Because of UPS and the way we were mucked about I will never use your company again!!!!
Helpful Report
Posted 7 years ago
Very disappointed with this company been let down the second time ordered a rug they had advertised as being in stock then received an email saying not in stock and would refund the money that's just time wasting and not acceptable I bought matching cushions and wall paper just to know I can't get the rug I was very upset just a waste of money would never recommend this company to anyone let down
Helpful Report
Posted 7 years ago
The product, anti-slip underlay, was useless. The rug whose slippage it was meant to prevent moved just as much as before fitting. I have bought another product which has prevented any movement since being used.
Helpful Report
Posted 7 years ago
Delivered the wrong rug. Gave incorrect information about the collection of wrong rug. Customer service don't call back when they say they will, some advisers don't know what they're doing. Customer service manager refused to help. Take no responsibility for their mistakes and offer no solutions to fix problems they have created. Terrible service. Avoid at all costs.
Helpful Report
Posted 7 years ago
I purchased a rug at the cost of £250. When opened from it's packaging, it appears to be used and second hand with a unremovable stain, water marks, cigarette burns and chair or table marks. This is a real shock. I'm just waiting to find out how the company deal with this situation as I expect that will make all the difference. So far, this is most unacceptable and unusual and I would urge real caution before buying from this company. I will post to advise of the resolution to this problem.
Helpful Report
Posted 7 years ago
Wrong rug sent but told I could only return it at my own expense! The rug I received was different in colour and style to the one I chose on the website. James in the customer service team told me that it was a handmade rug and they all differ in style - the website did not state anywhere that this is the case. I am appalled by this company and feel that their website is misleading, especially given all the recommendations they claim.
Helpful Report
Posted 7 years ago
Iordered a rug at about 9.30am Friday 18th November, cost £159.99 incl `free' delivery. About five minutes later I saw exactly the same rug (same size) on Amazon for £144 so rang Rugseller to cancel my order. I saw an email to confirm the Rugseller delivery was booked (for Tuesday), but assumed it wouldn't happen as I had cancelled. In fact, the rug did arrive, Monday am! Since then I have been trying to get The Rugseller sales office to agree that I telephoned to cancel and to arrange return, but they say no proof of calling, no Sales lady remembers me ringing, so the return is for me to arrange and pay for!! I also forwarded the Amazon e mail to confirm I had bought the other (cheaper) rug! Why would I order and take delivery of two rugs?
Helpful Report
Posted 7 years ago
I found a rug on this website that was much cheaper elsewhere. I asked them to honour their price promise but they refused.
Helpful Report
Posted 7 years ago
This company claim to match on price. I found the identical rug much cheaper on Groupon and they wouldn't match it. YOU CAN BUY THE SAME RUGS A LOT CHEAPER ON GROUPON
Helpful Report
Posted 7 years ago
Shipping date delayed by almost 2 months, but no information about this at all until I emailed them a couple of weeks ago. I have then cancelled the order which was completely ignored. Still no reply also no refund of my money.
Helpful Report
Posted 7 years ago
I placed the order for a rug 5 weeks ago, I still have not received one. After few days of order I was informed by email that myrug was not available, so I went for another. After another few days the second option was not available either, but first one came back in stock. Cut the story short, very poor customer service, no updates, complete lack of customer service and some teenagers working on the other side of the line when contacted by phone.
Helpful Report
Posted 7 years ago
We have still not received our rug you delivered it via ups who tried to deliver the rug but we were not in so they advised us that it was taken to our local ups drop off point. We went there to collect it and were advised that was not delivered to them and this happens quite often with ups. I have no idea where my rug is and I am very disappointed. I have emailed ups and I have not received a reply you cannot speak to an operator everything is automated. Perhaps you could let me know when I might receive the rug. thank you kim foxall
Helpful Report
Posted 7 years ago
I was promised next day delivery but the operator took the wrong postcode down and the rug went to Manchester and another couple of places in the u.k due to this. Your manager said sorry but this error was not very professional in my opinion. The rug in the end was darker than shown on your site and it has cost me £23 to return. Carol Shirtcliffe
Helpful Report
Posted 7 years ago
Mis sold . Rug had flat WEAVE not flat PILE Out of pocket £21.00 for return postage Will contact trading standards
Helpful Report
Posted 7 years ago
The Rug Seller Ltd is rated 4.7 based on 21,121 reviews