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The Rug Seller Ltd Reviews

4.7 Rating 20,879 Reviews
79 %
of reviewers recommend The Rug Seller Ltd
Company Reviews Product Reviews
2
 Metrics Info
4.7
Based on 20,879 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The Rug Seller Ltd Reviews

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
JOY C
Verified Buyer
“Our rug is just what we needed for our hall. The minus point is that it just would not lie flat at the four corners. We have had to buy extra strong doube sided tape to keep it down!”
Helpful Report
Posted 3 years ago
DAVID S
Verified Buyer
“The rug was a good price and overall I am well satisfied with it. It does creep a bit, but then all rugs would on the surface it covers. Also the blue in the pattern seems much darker than I had imagined from the web pictures, but it still matches it's surroundings well and is nice and thick.”
Helpful Report
Posted 3 years ago
NICK T
Verified Buyer
“Quality of the rug was excellent and I’m very happy with the service but unfortunately due to the coronavirus and it being custom size it took much longer to arrive than anticipated.”
Helpful Report
Posted 3 years ago
ANDREA R
Verified Buyer
“Prompt service, great packing. Lovely rug”
Helpful Report
Posted 3 years ago
CLAIRE B
Verified Buyer
“Bought 2 grey shaggy rugs for bedroom really hard-wearing and soft under foot. They look really good with my new floor and we're very reasonably priced.”
Helpful Report
Posted 3 years ago
BRIAN B
Verified Buyer
“Very good rug and non slip carpet protector. Good value and perfect for th area in use.”
Helpful Report
Posted 3 years ago
LYNN M
Verified Buyer
“Answered my queries by e.mail fairly promptly. The slight delay in delivery was attributed to Covid which was acceptable.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The rug is good but smell like fish.. i had to wash twise before use..”
Helpful Report
Posted 3 years ago
ROBIN T
Verified Buyer
“Very good product”
Helpful Report
Posted 3 years ago
CLAUDIA N
Verified Buyer
“Received my rug good size but looks bit discoloured.”
Helpful Report
Posted 3 years ago
CHRISTINE L
Verified Buyer
“Rugs look good but as I haven’t used them yet I cannot make a full review.”
Helpful Report
Posted 3 years ago
VAL H
Verified Buyer
“Wide range of products, good pricing which benefitted from a first order discount. Halogen with the rug so far”
Helpful Report
Posted 3 years ago
TESSA L
Verified Buyer
“The non-slip underlay is doing exactly as we'd hoped, the rug on top of it is now still!”
Helpful Report
Posted 3 years ago
PATRICIA F
Verified Buyer
“The rug took quite a long time to arrive but most deliveries are taking longer in these difficult times. I am very pleased with it, the colour is exactly what I had hoped for. I would have preferred a woollen rug but the quality is good. It moved around on top of the carpet but have purchased a non slip backing for it. That arrived very quickly and has resolved the problem. I would definitely buy from The Rug Seller again.”
Helpful Report
Posted 3 years ago
ELIZABETH E
Verified Buyer
“Had a little wait for my curtains to arrive but time was not an issue so it was ok. Very good delivery & very pleased with Morris & Co curtains, no alterations needed.”
Helpful Report
Posted 3 years ago
ROGER G
Verified Buyer
“Prompt delivery and v satisfied with the rugs”
Helpful Report
Posted 3 years ago
A H
Verified Buyer
“Delivery a little slow. Stated 3 to 5 days on rug descriptor, up to 10 days another part of the site. Came at aprox 7 days. Maybe shouldn't have worried as delivery affected by C19. This is my only complaint, once rug dispatched it was delivered right on time. Rug as good as it looked ,fits, like it. Would use seller again. Only 4 stars due to poor communications over delivery.”
Helpful Report
Posted 3 years ago
MICHAEL S
Verified Buyer
“Generally pleased with our purchase, it should have been rolled around a cardboard tube though as there were several areas on the rug where the surface had damage due to folding and movement during shipment. This was overcome by spotting on the areas with an indelible felt tip pen, luckily it was a black rug so it covered well. Just easier than all the hassle of returning.”
Helpful Report
Posted 3 years ago
LAUREN G
Verified Buyer
“I ordered the foux sheepskin silver rug, Very good quality and really pleased with it looks great on hardwood floor”
Helpful Report
Posted 3 years ago
MRS JANE S
Verified Buyer
“Good quality rug and the underlay to stop rugs moving on wooden floors is really good does the job”
Helpful Report
Posted 3 years ago
The Rug Seller Ltd is rated 4.7 based on 20,879 reviews
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