The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality rugs for a good price. The delivery company let us down initially by not delivering on the promised day, but after a few phone calls, they turned up a few days later. As it was just before Christmas, this is perhaps to be expected.”

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Posted 9 years ago

“Fast response”

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Posted 9 years ago

Thank you. Regards, Amanda

Posted 9 years ago

“good efficient service and delivery,,,your advert in Saturday Telegraph stated that you were giving 15% off goods and gave a code to be typed in to order...however it appeared not to work and price remained the same...despite feeding info in again...was this my error or yours ?...good service spoiled by lack of discount.....hope it was not happening with other shoppers...”

Helpful Report

Posted 9 years ago

Good afternoon, I am sorry to hear that the discount code did not work for you. Could you let me know what the code was and the date you ordered your rug and we shall look into it for you. Kind regards, Amanda

Posted 9 years ago

“Lovely colours and good quality”

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Posted 9 years ago

Thank you very much for your positive feedback, we really appreciate it. Regards, Amanda

Posted 9 years ago

“The Grand Vista Rugs I ordered were exactly like the photos on the website . Could have been kept better informed about the delivery but overall very pleased”

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Posted 9 years ago

Thank you very much for your positive feedback, we really appreciate it. Regards, Amanda

Posted 9 years ago

“Website, ordering and service was very good. Colour of rug was a little less vibrant than we hoped.”

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Posted 9 years ago

Thank you very much for your positive feedback, we really appreciate it. Regards, Amanda

Posted 9 years ago

“Very pleased with the Splinter rug i ordered, looks lovely, had many pleasing comments about it. Good texture and efficient delivery which was sooner than expected.”

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Posted 9 years ago

Thank you very much for your positive feedback, we really appreciate it. The Splinter rug is a popular choice and it is lovely! Regards, Amanda

Posted 9 years ago

“we would have been happier had we realized that only a tiny proportion of your stock is actually on display at your premises”

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Posted 9 years ago

“very nice rug...useful information..no problems re delivery judith smith”

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Posted 9 years ago

“very helpful. We bought sisalo runners to protect our carpet from the mud walked in by our new rescue dog; worked very well. We also purchased a large rug to go in front of fire place; just the finishing touch we wanted. Very satisfied”

Helpful Report

Posted 9 years ago

“Lovely colour and good quality”

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Posted 9 years ago

“Easy to order on line and excellent customer service by phone when I had a query about delivery. The rug I ordered was true to the description given.”

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Posted 9 years ago

“Lovely rug, just as described, very pleased with it. The colours are amazing.”

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Posted 9 years ago

“Everything went well. The rug is great. Only delivery was an issue. I had an email exchange to point out that I would only be there to receive delivery on a Monday. I was told that it would be delivered on the Monday for me. It arrived another day. Fortunately a neighbour was in and took the delivery for me.”

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Posted 9 years ago

“I did not know until after I had made the payment to you that the delivery date could have been so much longer than I would have expected. I may have missed reading that info earlier but certainly it did not register. It could have affected my decision as I needed it for a birthday. In the event, it was delivered much much earlier than I had been warned about, so there had been no cause for my alarm, but I was not to know that.”

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Posted 9 years ago

“The rugs arrived promptly and are of good quality and just the right colour!”

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Posted 9 years ago

“Really nice rug lovely colour. Not normally used to having a pile but it does look quite luxurios”

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Posted 9 years ago

“Quality item good price and fast delivery PJS”

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Posted 9 years ago

“Well done Rugseller for a first class service the rug was delivered on time and well packed if I need another rug I know where to look.”

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Posted 9 years ago

“Bought a children's rug from here which is good quality and delivered quickly. I appreciated the care instructions emailed the day before delivery also. My only problem with this company is their internet security. After signing up for an account they emailed a confirmation of my password to me just in plain text - incredibly bad practice! If it had been a password I used for any other online account, I would've been very annoyed. Thankfully, they have PayPal so payment at least is secure!”

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Posted 9 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews