The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALTHOUGH VERY DIFFICULT TO GAGE COLOURS ETC. ON A WEBSITE THE RUG WAS A CLOSE MATCH - GOOD SERVICE - GOOD PACKAGING AND DELIVERED AS EXPECTED.”

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Posted 9 years ago

“Easy to order and quick delivery”

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Posted 9 years ago

“Good selection, value for money and quick delivery. Communication regarding delivery date after receiving the order could be improved”

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Posted 9 years ago

“Quick delivery, excellent quality , very please with my rug !!”

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Posted 9 years ago

“Service was excellent rug arrived as stated,rug looks lovely in our sitting room,my only comment would be that I already have a Karma wool rug bought from a high street shop a few years ago which I have been very happy with That Karma rug I received from The Rug Seller is quite a lot lighter in weight than the shop bought one so I hope it stays looking as good for as long.”

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Posted 9 years ago

“Smashing. Thick, cosy and just like the picture. Reasonable price too. Very efficient company.”

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Posted 9 years ago

“Great service and prompt delivery. Only criticism on one of the carpet - we've had the carpet out for over a week now and its still giving a lot of fluffs/furs. Our hoover is getting clogged up with carpet fur each time we hoover the carpet. I didnt expect to pay £109.00 for poor quality carpet. Im hoping in time this will stop ...... touch wood.”

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Posted 9 years ago

“Yes very well made rug for the price & also delivered in Double quick time thank you The Rug Seller”

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Posted 9 years ago

“I ordered the Joseph spice rug for our hall. I was very impressed with how quickly it arrived. The rug in general is a good quality and is nice and soft but I've given it 4 stars as when I finally un rolled it (room wasn't immediately ready for it) i found a couple of imperfections in the pile which others might not notice but now I have bug me.”

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Posted 9 years ago

“love the Rug Seller. I have bought several rugs for our home and the Rug Seller is always my first stop! Their choice of rugs is hugely diverse, their price is competitive and they're usually quick at sending out! Slower this time round though but waited patiently for our newest rug to arrive and wasn't disappointed. They are always securely parcelled!”

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Posted 9 years ago

“Promt delivery and mat up to expectations.”

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Posted 9 years ago

“I love my rug - it is great quality and very, very good value. Service from the Rugseller was excellent regarding deliveryand communication. Delivery was also very quick. The only reason that I did not give five stars is that I emailed customer services and asked for options regarding which rugs are available in custom sizes, and never received areply. In the end I decided on a larger rug than I had originally planned on, which has worked out well. But I may have had a different outcome (and even bought a more expensive rug) had someone only replied.”

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Posted 9 years ago

“Delivery prompt and rugs excellent. My only caveat is that their website seems a bit slow!”

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Posted 9 years ago

“Really speedy delivery. My only complaint is that I was unable to track my delivery as the carrier's website did not appear to recognise my order number as the consignment number.”

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Posted 9 years ago

“Good communication during our purchase after the first product was out of stock and the alternative was delivered on time”

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Posted 9 years ago

“From placement of order to receipt of goods was good,advice on your video on maintenance was very helpful, the only comment is that due to the rugs been wrapped during transport I am having difficulty in stopping my main rug from curling at one end, I have had this rug nearly a week”

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Posted 9 years ago

“Convenient and good value.”

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Posted 9 years ago

“We bought this rug for our Grandsons 4th birthday, excellent price and double sided to boot!!”

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Posted 9 years ago

“Rugs were as ordered and arrived in good time. I am satisfied with the quality and service.”

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Posted 9 years ago

“Really pleased with the large rug which we purchased.. The colour was exactly as we had seen it on the web site and matched our curtains perfectly . We were unable to track the item with the company who delivered it, but we were kept well informed by The Rug Company of each stage in the process. A great purchase.”

Helpful Report

Posted 9 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews