Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Rug Seller Ltd Reviews

4.7 Rating 20,916 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,916 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 24th May 2024

The Rug Seller Ltd 5 star review on 22nd May 2024

The Rug Seller Ltd 5 star review on 1st May 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally satisfied.”

Posted 3 years ago

“THE RUGS ARRIVED VERY PROMPTLY AS ADVISED WHEN I PLACED THE ORDER. I HAD PREVIOUSLY BEEN VERY PLEASED WITH TWO EARLIER RUGS OF THE SAME MAKE. THIS TIME I ORDERED THREE THE SAME FOR A BIGGER ROOM. THE COLOUR MATCH IS GOOD BUT ONE SEEMS TO HAVE MORE LOOSE THREADS WHICH ACCORDING TO CARE INSTRUCTIONS YOU CUT OFF. I HOPE THIS DOESN'T AFFECT THE LIFE OF THE RUG.”

Posted 3 years ago

“The rug came thoroughly packaged. Although the rug is a darker brown than in the picture, I am still happy with it and the non slip backing is excellent so no extra mat is needed underneath. Altogether very good value.”

Posted 3 years ago

“Arrived when stated, good product but a bit pricey.”

Posted 3 years ago

“The runner has totally transformed the hallway. It's very inviting and many have comented on how nice it looks. It arrived quickly and the non slip mat under it keeps it in place. Very pleased with it.”

Posted 3 years ago

“Prompt efficient service.....very pleased”

Posted 3 years ago

“Ordering was easy, the rug I wanted was out of stock but The Rug Seller contacted me within 48 hours to let me know it was back in stock and would be dispatched within a few days. Great service and a lovely product.”

Posted 3 years ago

“Very helpful company. My order was held up by the manufacturer but I was informed no by The Rug Seller throughout”

Posted 3 years ago

“Really good quality and stunningly beautiful. Very happy with it and so happy I found this site. The only reason I am giving it 4 stars is that it was slightly delayed. But I definitely recommend this site and products.”

Posted 3 years ago

“Very happy with the rug underlay, works as expected non slip.”

Posted 3 years ago

“I am unable to write a comprehensive review of Rug Seller based on ONE purchase from them. But, having had difficulty with their website, I contacted them by telephone and the gent I spoke to was quickly able to resolve the problem I was having with ordering a non-standard dimension of sticky underlay. That problem was related to payment, and he was also able to to address the non-standard dimension of the underlay. So, with one telephone call, I was able to order the non-standard size of underlay and have its payment settled for both Rug Seller and myself. My order arrived three days later and was installed the following day. I only have a small problem remaining: the rug which is the top layer of the rug. underlay, carpet sandwich, is not held in place completely, I suspect because I had not hoovered the carpet adequately before laying the sticky underlay on it.”

Posted 3 years ago

“Very good service, delivered as promised. Good quality. Very happy 😊 with purchase. Just as seen on website”

Posted 3 years ago

“very small rug to go between conservatory and bedroom fit perfectly”

Posted 3 years ago

“Ordered a flat rug to go at the back door as everyone (including cats) were coming in from the garden. It had to be flat so that the doors around opened and this one was. Stays nice and flat and covers the area.”

Posted 3 years ago

“The doormats were in stock only with the Rug Seller Ltd And at a good price, so that was a plus, and delivery was free. Great. However, there was such a long wait for these mats to arrive - many weeks! I had to send prompting emails twice just to be sure my order was still in hand. This would have been more acceptable if they had communicated with me about the delay.”

Posted 3 years ago

“I am delighted with my new rug. It arrived quickly, very well packed. The colours are what I envisaged so win win all round. Would definitely recommend.”

Posted 3 years ago

“Rugs as described, of good quality and thickness; delivery time as promised. Rugs tightly rolled for shipment, so taking some time to lose the tight roll marks near the centre of the rug.”

Posted 3 years ago

“very pleased with our runner rug, lovely choice of designs and colours. Did need to purchase an additional rug gripper to prevent rug moving. otherwise pleased with purchase and service.”

Posted 3 years ago

“I received a lovely thick rug”

Posted 3 years ago

“Beautiful looking rug. I’ve only given 4 stars and one of the corners of the rug isn’t finished off too well so it tends to curl.”

Posted 3 years ago

«
1
2
...
8
9
10
11
12
»

The Rug Seller Ltd is rated 4.7 based on 20,916 reviews