The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,275 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had the same experience as others. I bought a couple of things from them in February and one of them arrived very poorly wrapped and completely broken into pieces. I immediately took photos and emailed them to let them know about it, and had nothing back. I followed up a few days later, and again a few days later after that, again with no reply. I also called customer services and had no response after three 10 minute waits on the phone. I spoke to the Citizens Advice Bureau and they've advised to send a letter by recorded delivery to the Head Office quoting the Consumer Rights Act 2015. Maybe if lots of us send letters they'll start to respond? It's quite unbelievable that a large chain like The Range are able to continue their business in this way.”

Helpful Report

Posted 4 years ago

“I placed an order. I changed my mind an hour later. I queued on the 'phone line (the only way to cancel and order!) for 30 minutes and was then told I had to be passed to another department as the item was "coming straight from a supplier". I queued for a further 50 minutes and was cut off as their 'phone lines had closed for the day. I called back first thing the next morning and explained the problem. They said they would try and cancel the order. Unfortunately, their efforts were in vain and after a further hour-long queue and call I was told to reject the delivery when the courier brought it. The delivery agent did not knock, ring or announce their arrival in any way, so I was unable to reject the delivery. I have subsequently spent a further 3 hours in total on the 'phone trying to get this returned. It still hasn't been collected for return a week and a half later, so I am no closer to my refund (and getting the item removed from my premises). This morning, on my latest attempt to contact them for an update, after much further queueing, my call was picked up by an operative and immediately cut off 3 times. These people's customer service is truly appalling. Avoid them if you want to retain any shred of your sanity.”

Helpful Report

Posted 4 years ago

“26 February 2021 - Basingstoke Purchased some bathroom paint, no signs in store, or mentioned when paying that paint cannot be returned. The are dozens of colours available, only half a dozen have sample pots available, not any in the colours I was shopping for. Opened the paint to find it was no even close to the sample colour on the front of the paint pot. With no queue at checkouts, I went straight to customer services to return the paint. Four of the five staff were loitering in the area, but still waited to be server, only be to told we had to join the queue that had now formed! After waiting in the queue we were told "you cannot return paint once it has been opened" Even though it is a completely different colour to the one we were expecting. We have be mis-sold the paint and not been advised of the paint non-returns policy. STORE MANAGER - Sort it out!!”

Helpful Report

Posted 4 years ago

“Find staff at rhyls range obnoxious & seem to enjoy behaving like little hitlers during covid pandemic i am disabled & had issues staff showed no concern for me will never use again”

Helpful Report

Posted 4 years ago

“Poor customer service, no idea of refund policy.Lack of respect for customer. Staff need to be trained on customer service and manners. East Kilbride staff lacking all of the above. Would not even give 1 star.”

Helpful Report

Posted 4 years ago

“I’m still waiting for a rug I ordered in January, supposed to be delivered 8th February . Emails ignored, phone never answered. How on earth do they run a business like this,it looks like I’m going to have to get my payment back through credit card company. Won’t bother with your store again.”

Helpful Report

Posted 4 years ago

“I can't get hold of you by phone or email. I haven't received my item despite you taking the money. Absolutely appalling. Will have to try to get my money back through PayPal.”

Helpful Report

Posted 4 years ago

“Awfull 3 days been trying customer service, if emailed and face booked, nothing no response, I want a refund and I want to speak to some one re a cancelled order!! Got the number for head office, rubbish receptionist told me there was no manager available as she was alone in the building!!! And cut me off as the only people that could help were customer services!!!”

Helpful Report

Posted 4 years ago

“Do customer services EVER answer the phone?? Hopeless!”

Helpful Report

Posted 4 years ago

“Trying to order online using your app. Absolutely shocking!! It’s soooo slow & just keeps buffering. Never order from you again!”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. This has to be one of the worst customer experiences that i've ever had. We had two very large wardrobes delivered in October and not only did the two delivery men come into our home unmasked but they proceeded to drag the wardrobes across our newly finished hardwood floors. They left indents and marks all along our hallway that can only be fixed by replacing the wood flooring. The delivery company were not helpful at all and said that there was nothing they could do. We immediately spoke to customer service at the range. We sent photos, details and down the line, a quote from a reasonable carpenter. For coming up to 5 months they've proceeded to tell us that they'll get back to us with an update. It takes weeks, they barely respond and then ask for another repair quote. The repair cost is significantly less than one of the wardrobes that we purchased. When I email or call, I receive short answers and always someone extremely patronising on the other line. Everything seems like a joke to them. I would never order from this company again and will continue to let everyone know how awful their service is. How I wish I didn't support this company when there are so other many fantastic companies out there that are just trying to stay afloat.”

Helpful Report

Posted 4 years ago

“Dreadful delivery and customer service. No offers of goodwill even after utter incompetence. Will never spend a penny in there again.”

Helpful Report

Posted 4 years ago

“I would give you 0 if I could. I have been on hold for over 5 hours over the last 10 days. No one answers the customer service phone, joke. No one replies to emails, joke. No one replies tod could media messages, JOKE. yet they’re quick enough to take almost £400 from my account which includes a £20 delivery fee. Any update on my order? NO. will I be getting it on the day it states? Doubt it. I am absolutely furious. What terrible customer service. I have had no tracking, no confirmation of dispatch times nothing. Yet I’m sitting here with money down out of my account and no order received. Disgusting I will never shop with you again No one answers the phone. I am now without my wardrobes for a month.”

Helpful Report

Posted 4 years ago

“Absolutely Appalling order number W3384287 I purchased a rug at £229 , it was supposedly dispatched and picked up by Tuffnells delivery company(. Look at their reviews. That speaks for it self) After several emails and un answered phone calls. I finally get the response that it was delivered and signed for by Jack???? There are no Jack’s? In this street. We are also pensioners and have been isolating and are permanently in the house . The fact that I received no tracking number from either the range or Tuffnells means we are unable to find out where it actually went. The help and response from The Range. Was rubbish. Go ask the neighbours if they took it in. A bit ridiculous as 20 days have passed since the supposed delivery. I’m at a loss as to how bad this company is and I have now approached my credit card company to intervene. No tracking number?? This rug disappeared between the Range ( if actually sent) and their delivery partners. I’m disgusted at the way this has been handled.”

Helpful Report

Posted 4 years ago

“Brought a Christmas tree that was advertised for use outside. After a couple Of weeks the tree set on fire. I’ve tried to contact the range many times and sent numerous emails with not even a reply. I’m shielding as I’m pregnant and can’t go into my local store. Terrible service that not even a reply to one of the many emails sent and especially with something so serious as faulty goods. They are quick enough to take your money with no regard to your safety!”

Helpful Report

Posted 4 years ago

“Awful service.... Ordered a 4 piece bedroom furniture set... came faulty, marks all over it, chipped door panel, middle wardrobe door bent...No apology, it’s been a week & still trying to get it sorted. Will not shop here again.”

Helpful Report

Posted 4 years ago

“This company is a joke please avoid!!!! They tried to deliver a sofa which didn’t fit through my door and they couriers took it back. I showed them a video clearly showing the conversation we had with the courier and the massive box that wouldn’t even fit my porch, and apparently it isn’t enough evidence!!!! This is an absolute joke!!! I’m out of pocket and even their courier company won’t take responsibility, now I have no sofa and they took my money!!!! I’ll get a section 75 involved but was hoping to avoid this hassle. Avoid avoid!!!! Not sure what I expected, stuff is so cheap and poor quality - and their service is appalling!!!!!! Just use a proper furniture store instead of these clowns.”

Helpful Report

Posted 4 years ago

“I bought two smart watches one did not work. Two ab trainers that fell apart on taking off badly sellotaped boxes. Obviously returns put back on shop floor. It is not the first time I have bought defective goods from Derby store. The inconvenience of returning goods in covid makes it impossible to get there legally. Goods should be checked and returned to manufacturer but I assume it is easier to put back on shop floor as customers cannot return goods unless they are food shopping.”

Helpful Report

Posted 4 years ago

“Altrincham store. my daughter that is 1 picked up 2 cans of silly string and put them in a basket that was left in the isle I then had a lady that worked there ask if it was my basket said no Im putting the 2 cans back now and she told me my 1 year old daughter shouldent be touching things I'm not buying. - A 1 year dose not understand very rude staff not happy!”

Helpful Report

Posted 4 years ago

“Tried to return a Christmas advent truck with individual drawers. One drawer was glued shut so when I tried to open it the door came off and drawer is stil wedged tight. Also realised there is no number 19 and two no 23's. Quite comical but pretty useless as an advent. Took it back as faulty for a refund. Advised it was out of the Christmas returns dates. I explained that shouldn't apply as faulty and the delay was also due to lockdown. However the manager said they could not say it had not happened since I left the store and they wouldn't be able to check the CCTV now to confirm this. Unless my painting skills are pretty damn good to change the numbers and make them match I was pretty disgusted at being accused of doing it at home and glueing a drawer shut is also quite extreme. I could have understood a dent but these are obvious factory issues. I cannot believe they check CCTV for the condition items were sold in and unless they are ultra HD im not sure the tiny numbers on the advent truck would even be visible on CCTV. Refused a refund! Awful customer service”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,275 reviews