The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,379 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

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“Ordered two patio sets spent just under two thousand ponds in March. Delivery for June and been advised it is know July after waiting months blaming the Suez Canal blockage back in a March. Two hours to get through to customer care when I did no help given. This is the worst company I have ever used, will never use again. I doubt I will receive the items in July. Oh and still no response from email I sent.”

Helpful Report

Posted 5 years ago

“Ordered x 6 photo frames on the 25th April, given 3rd May as delivery. No goods delivered, no email. I could not contact by phone as it was engaged constantly even at 8am opening time. No reply to emails. No help from my local store. No where to go other than to get a refund from my card. Trust has gone with ordering online from the Range.”

Helpful Report

Posted 5 years ago

“I ordered garden furniture on the 18th of March, expected delivery today 27th May not had any communication at all, I sent numinous emails asking for an update, went in to my local store who confirmed the 11th of June, finally had an email today 27th May saying my estimated delivery day has now changed to the 1st of July,WHAT blaming it on the Suez Canal, I think this is absolutely shocking service. They shouldn’t take all your money straight away they should take a deposit and you pay the rest a couple of days before delivery. They should have signs in their stores saying delivery’s are 4months behind. Summer will be over by the time I get it. Not happy at all, how can a company like the range keep making ordered on items when they are still not able to go out for delivery, think this whole things is awful and not great customer service.”

Helpful Report

Posted 5 years ago

“Awful service awful customer care totally ignored emails all round awful service don't use for online sales or you will get the wrong item”

Helpful Report

Posted 5 years ago

“Our experience today was terrible it was hard to find staff to deal with any of our queries in our two hour visit. One saff member told us a wrong price of a heavy garden item to which we had emptied green slugg out because the product had been there a year, we even questioned the price she gave us as it seemed so cheap, when we went to the till it was a lot more expensive to which she argued the fact that she had said the correct price! Awful customer service from her. We will not shop there again. Not that the big boss will care after his profits from being open during the pandemic 😷 to staff shortages & his greed as we come out of lock down & people are able to shop else where.. we have nothing but prise for the super visor and lady on the till who where clearly overwhelmed & understaffed. Our £200 and something purchase means nothing to the greed of the owner, his staff mean even less to him / lack of staff is disgraceful!!”

Helpful Report

Posted 5 years ago

“I would give 0 starts if possible. The worst customer service I have ever experienced. Have been trying to resolve an issue for nearly 6 weeks and have spent over 7 hours on hold on the phone to them and waiting days for a reply to emails. The billionaire owner should be ashamed of himself and his company.”

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Posted 5 years ago

“Score nil got wrong order not remotely what I ordered no wonder they get such bad reviews customer care a joke”

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Posted 5 years ago

“Ordered a garden furniture set 12 weeks ago and was given a delivery date. Called today to check the time of delivery and was told they have no idea when it will arrive. Could be at least another 4 weeks!! I was not given any updates, no warning there would be no delivery. Disgusting service.”

Helpful Report

Posted 5 years ago

“I would give no stars if the option was available. Customer service is non existent. All I want to do is return a product. No answer on the phone after waiting 1 hour. No reply from online contact form after 9 days. I will never use the Range again.”

Helpful Report

Posted 5 years ago

“Order came damaged. i have tried many times to contact customer care over the phone, but after every time after waiting on a line for more than 1h i gave up. I have contact customer care on line and i have not received any response. Awful customer service. I will not be ordering from them again!!!!!”

Helpful Report

Posted 5 years ago

“Item arrived used and damaged. Tried contacting twice for a refund or replacement and zero response. They won’t be around for long so go elsewhere.”

Helpful Report

Posted 5 years ago

“Customer service takes minimum 1 week to respond to each message. The website says refunds take 3-5 working days, but if you return in store it takes 5 working days for them to acknowledge the return AND then another 5 working days for the refund to go back into your account. Horrendous.”

Helpful Report

Posted 5 years ago

“Would give no stars if I could, worst customer services every. Refuse to help with a damaged table I have had delivered. Avoid shopping with the Range at all costs”

Helpful Report

Posted 5 years ago

“Customer service is non existent I have been trying to cancel an order for garden furniture for 2 weeks now all because they changed the date from may to aug I have heard nothing from e mails sent firm filled in and dont even try to call the help number they done answer it no luck calling head office either. I had to asked the carrier they have appointed for delivery not to deliver the furniture as I can imagine this would be another nightmare Aldo have my credit card company looking into the matter all in all terrible service but reading all the different sites I am not alone”

Helpful Report

Posted 5 years ago

“Item arrived damaged, no response from online email (sent twice) no response on phone no provided. I’ve posted registered complaint letter to CEO Christopher Dawson today, will update if he responds.”

Helpful Report

Posted 5 years ago

“Item received was damaged. 2 forms submitted over a space of 8 days and no reply. Took the item to the store in the end and was told I could have a refund but I’d have to order another one online and pay the postage again. When I said I wasn’t happy about this as it wasn’t my fault, I was told that that it wasn’t the stores fault and I would need to speak the main office or submit a form online (already done this and didn’t get a reply). Awful service and wouldn’t shop here again!!”

Helpful Report

Posted 5 years ago

“GOODS NOT RECEIVED AND NO REFUND @therange why are you are still ignoring me? You owe my 86 year old mum for goods not received. I’ve sent numerous emails, posted on your Facebook page (You’ve hidden some of my posts) I’ve contacted Trustpilot with the order number, sent a registered letter to your head office. Resolver are now involved and 6 weeks later still no refund. Today I will present her case to Trading standards and get the bank to reimburse her. They will reimburse her and I will continue to tell her story in order to raise awareness about your total disregard for your customers and in particular those who are most vulnerable.”

Helpful Report

Posted 5 years ago

“Damage table tried seven times to store in hartlepool endless time on phone to no avail help”

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Posted 5 years ago

“I have bought 7 pairs of lamps online. When they arrived I found that they had literally been thrown into the box and so many of the shades have been dented and damaged and one lamp totally smashed. I’ve tried to contact the Range via online system over week ago. It says don’t send multiple messages otherwise it slows the process so I haven’t. I would not order anything ever again from them, I could not believe the jumbled mess when my lamps arrived and then absolutely no response to my online message. Very upset as I’ve now I’ve ended up with broken lamps that I don’t know what to do with as are customer services ever going to contact me........”

The Range 1 star review on 16th May 2021

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Posted 5 years ago

“Myself and my wife who is blind went shopping at the range today in Derry/Londonderry for summer seating, we encountered a helpful lady by the name of Wendy she made our shopping trip so much easier, she was so so helpful. Every store should have a Wendy”

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Posted 5 years ago

The Range is rated 1.4 based on 2,379 reviews