The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,275 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order this morning. Order cancelled this afternoon, no explanation. I presume it is out of stock but still advertised on the site as in stock. Great customer service The Range - well done.”

Helpful Report

Posted 4 years ago

“I brought a toilet seat five weeks ago and the hinge broke on the seat went to take it back and they said they couldn’t take it back because of Covid I asked them for replacement and they said no by law you have to replace repair or refund within a satisfactory time the staff was very rude”

Helpful Report

Posted 4 years ago

“Been telephoning Customer Care for 4 days twice a day holding on on 40+ minutes and still no one answers. Sent numerous email and again never get answered. One can assume Customer Care is not in their vocabulary”

Helpful Report

Posted 4 years ago

“Not impressed with Worcester Store.Poorly set out takes you a while to find what your looking for and not cheap either. Alot of young staff there and never seems to be any sign of any management. The Tannoy system seems to have got louder and is annoying. Twice now I've picked up things that have the wrong price on the shelf. I live near this establishment and the company is a nightmare. We have to endure noise from the staff working in the loading bay messing about, playing music and one particular individual doesn't know the meaning of quiet.Never see any management overseeing anything. Christmas time had to endure loud Christmas Music which was on at 7 30am one morning and went on until close at 9pm!!! VERY LOUD TANNOY CAN HEAR WITH WINDOWS SHUT!! Deliveries morning noon and night.No respect for residents living locally.”

Helpful Report

Posted 4 years ago

“Carried 2 large lamps round the store for half hour buying other items to match only to find the shelf full of these lamps had the wrong price tag on I wouldn’t have been so annoyed but this happens almost every time I shop in the Rochdale store Staff are unhelpful and just blame each other Shoddy customer service and very very fed up customer Won’t ever go back SORT OUT YOUR STAFF”

Helpful Report

Posted 4 years ago

“Ordered a garden swing march 6th, received email march 10th , saying it was out for delivery , still not arrived, tried to call customer service,in total on Monday I was on the phone for 4 hours , eventually at 5 o'clock ,I spoke to someone , still trying to find where my swing is , very quick to take your money ,but rubbish at everything else ,will never use the range again”

Helpful Report

Posted 4 years ago

“Parcel not arrived. I can not get to speak with customer service team”

Helpful Report

Posted 4 years ago

“Should be a zero rude aragent take your money then leave you cold when you want to return because its faulty”

Helpful Report

Posted 4 years ago

“I bought a 3 tier storage unit when it was delivered it was broken i have been on the phone since last Wednesday they have not answered my calls or email the service I have received is totally a piece of 🦀”

Helpful Report

Posted 4 years ago

“Well I order 8 Reed screenings and received only 3! To be told by the delivery driver (arrow) they may be in another lorry. Nothing arrived in over a week and the range said it was all despatched and are looking into it. That doesn’t help me and tried countless emails even as a complaint - nothing. So you e kept my money and not given me my goods”

Helpful Report

Posted 4 years ago

“Beware will charge you £20 delivery then when you contact them to ask why the item hasn't turned up they will tell you they made a mistake, delivery was to the store and if you want said item they will have to refund you're card delivery charge 🤔 then recharge you 🤔cash only to delivery driver 😂the range sort it out you fools”

Helpful Report

Posted 4 years ago

“If I could put 0 I would Helen was rude and arrogant working On customer service! How do you work that out ?”

Helpful Report

Posted 4 years ago

“Been sent faulty items twice, customer service is non existence. Been on phone for an hour and still got that annoying music playing.. can't go in store about issue so how are online issues suppose to be resolved when there is NO CUSTOMER SERVICE 🤔absolutely appalling.”

Helpful Report

Posted 4 years ago

“Order a item it said they was a problem so tryed to order again when I looked at my statement the first one went through tryed to phone customers service for three day to cancel one but all I got was music very dissatisfied as now I have two and got to try to get through again”

Helpful Report

Posted 4 years ago

“Bought two items online that were not available in store but could be delivered. Paid £9.95 for selected day delivery two days later and only 1 item turned up (this item was actually really nice and in good condition). Later received an email saying issues with supply of other item even though it was still available on the website to purchase for next day delivery. 6 days later the second item arrived smashed to pieces and now they won’t take back large items in store and no one will answer customer service phone. Every time it keeps playing the same music endlessly or cuts me off. No one responding to any communication to get a refund or replace it with a new one. Really not sure how they get away with this after reading others reviews. Would not purchase anything online from them again no matter the bargain it appears to be.”

Helpful Report

Posted 4 years ago

“Paid extra £2 for Express delivery, did receive an Email saying might be a delay with delivery. Received further Email saying no delay. Parcel delivered by DHL on day stated for Express delivery . Price of goods excellent compared to Amazon and Ebay .One rod was bent could not have been bent during packing/delivery marked Fragile, well wrapped in bubble wrap, as other item another rod was straight. The bent rod was not returned as it worked to my advantage, 6ft window with heavy 1mtr drop net curtain ,turned the rod so the bow was upwards ,hence no sagging in the middle. Did not need the return , a return label was enclosed in the packaging though. Very happy with result.”

Helpful Report

Posted 4 years ago

“Left a review on their website but it's been removed. Don't shop with this rip off company. Bought a couple of rugs that were on offer on website, wasn't charged the discounted price so contacted them. Kept on phone for nearly an hour only to be told offer has finished so can't have discounted price. They're still advertising the reduced price and won't honour it. terrible customer service and generally con artist company, AVOID!”

Helpful Report

Posted 4 years ago

“Bought a beautiful looking clock in store, only to find it had broken bits of glass in the packaging and the watch chrome top would not stay up and can't be tightened. No one answers the phone in store or via website!”

Helpful Report

Posted 4 years ago

“If you got too much time, you should definitely shop with them. At first they delivered my tv unit damaged, so i mailed them. Getting the response from them takes about 2 days. For every message you send. It took me 4 weeks to get to the point they have ordered a replacement for me. One catch, it will take from 14 - 30 days to produce it! Then add some time for delivery, 7-20 days. When you want to call them you should reserve more than 30 minutes to listen how great value they are, like 1200 times. The worst shopping experience I've ever had. They should be sued for wasting people's time.”

Helpful Report

Posted 4 years ago

“Complete scam. Do not buy from this website. Customer service is appalling when things go wrong. They sent me a product that was in an appalling state. Clearly second hand. When I contact them, they didn't want to know. AVOID at all costs.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,275 reviews