The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I entered the store 5 mins before closing when a staff member shouted 'You've got 1 minute mate!' (I'm not his mate). I quickly looked at a product but I didn't like it so I left. Didn't touch a thing. I was stopped by a staff member and accused of stealing, asked to open my jacket and my bag. I told him he has no right to make me but I'm a nice person so I proved my innocence. This left me with terrible feeling for a while.”

Helpful Report

Posted 5 years ago

“I am still awaiting an order placed over a month ago. Items were lost, i agreed to wait until the 1st when I was promised stock would be in and delivery would be arranged. Havent heard a word. Cant get through on the help line. Useless. Just want my money back and will never buy from them again”

Helpful Report

Posted 5 years ago

“KILMARNOCK. Bought too much wallpaper and attempted to exchange for other items. Said paper was still on sale in store on shelves. Assistant took receipt then smugly stated it was one day over 28 day returns policy ( on back of receipt in small print🙄). Not even a credit note was allowed apparently. Despite being a regular spending customer sales assistant would not budge "If we did it for you then everyone would want this treatment. " When asked to speak to the store manager (politely) said assistant waved to the security guard. I was expecting to be manhandled out of the store. Most humiliating. Never would such an experience be had in more customer service oriented retailers. Please take note if you decide to decorate using Range products ensure to be very organised and can have everything done within the 28 day time limit as if your painter/decorator goes over their deadline (as in our case job took longer) you've had it as far as the Range are concerned. So to sum up a company, who in this climate can not afford to be letting customers down and encouraging online shopping, has lost out on an exchange where I was trying to buy more expensive items and the chance to resell the wallpaper 🤷‍♂️ Absolute Madness. Will avoid this store at all costs from now on.”

Helpful Report

Posted 5 years ago

“KILMARNOCK KILMARNOCK. Bought too much wallpaper and attempted to exchange for other items. Said paper was still on sale in store on shelves. Assistant took receipt then smugly stated it was one day over 28 day returns policy ( on back of receipt in small print🙄). Not even a credit note was allowed apparently. Despite being a regular spending customer sales assistant would not budge "If we did it for you then everyone would want this treatment. " When asked to speak to the store manager (politely) said assistant waved to the security guard. I was expecting to be manhandled out of the store. Most humiliating. Never would such an experience be had in more customer service oriented retailers. Please take note if you decide to decorate using Range products ensure to be very organised and can have everything done within the 28 day time limit as if your painter/decorator goes over their deadline (as in our case job took longer) you've had it as far as the Range are concerned. So to sum up a company, who in this climate can not afford to be letting customers down and encouraging online shopping, has lost out on an exchange where I was trying to buy more expensive items and the chance to resell the wallpaper 🤷‍♂️ Absolute Madness. Will avoid this store at all costs from now on.”

Helpful Report

Posted 5 years ago

“Having spent over £300 in The Range over the last month, very disappointed with the very poor and rude customer service at the St Austell branch. I only wanted to exchange a duvet set for another which I brought last week. Not without a receipt! I had returned goods that scanned into their system in perfect condition. I had to request if they could help me further. The manager of the day was rude, unprofessional and had no customer service skills that I would have considered basic. Her tone was bordering aggressive and made me feel humiliated as did her colleague on the till. After a huge palaver which further added to my humiliation I was told that my goods reference had not gone through The Ranges till. Well now I felt like a criminal. The tone was accusatory and their were multiple customers and staff in proximity. I will be taking further action about this unless I have some reassurance that staff are retrained and updated on compassionate customer services.”

Helpful Report

Posted 5 years ago

“Dont buy on line ive wated 7 weeks for someone to come and pick the broken tv stand still no joy now apparently they want a picture of it boxed up crazy been boxed since day one of opening it not so easy to send picture fuming ime 150 out of pocket ile never order from them again packaging was terrible dosnt take a genius yo no it will break if not packaged properly.”

Helpful Report

Posted 5 years ago

“Like many other reviewers on here, I have received furniture ordered online from The Range that has been damaged either in transit, or in the warehouse. In my case, a sideboard, packed in two heavy boxes which looked well-packaged (foam to protect corners, card to protect edges) but obviously still not enough to survive the UK courier system! One box had clearly been dropped. The returns and refund process is very customer-unfriendly. No replacements or partial replacements are offered, only a return & refund of the complete item, even though you have to send photos to prove the damage exists, and the item is still in stock. You then have to place an entirely new order (after waiting up to 14 days from The Range's receipt of the item for the refund of course), being out of pocket the whole time. This whole process is also dependent on whether the courier actually collects the item! It's now been four weeks and two empty promises since my initial contact with Customer Service. I notice that the website has since been updated with a 28-day wait for collection, but also that my item is now out of stock. So The Range can obviously still arrange couriers to deliver goods, but not collect damaged goods from existing customers. And why would they, since they already have your money?”

Helpful Report

Posted 5 years ago

“London Road store... manager has the worst attitude ever... the store is a riot for returns & purchases.. told one thing, then another... left hand doesn't know what the right hand is doing.. Defo won't be returning... no wonder more ppl decide on buying online, if this is what it's like to shop in here with level of service provided...😡”

Helpful Report

Posted 5 years ago

“EVESHAM STORE.... Could not believe that Shoppers were blatently walking around with NO mask despite there being signs everywhere that masks were mandatory. The staff all wore masks to protect others, there was hand sanitiser by the door. I complained about shoppers not wearing masks. Staff agreed that they too were worried for their own health but their Manager had instructed them to still let unmasked shoppers in. Whilst I appreciate that the law cant be enforced by the Shop, the Shop have the ability to turn selfish people not wearing masks away and they didn't. Instead they put their other customers and their staff at risk. Not impressed. How are we to beat Covid if Shoppers and Managers carry on in this selfish manner. Shame on you shoppers who think you are above everyone else and put others at risk. Shame on you managers for putting your loyal customers and staff at risk”

Helpful Report

Posted 5 years ago

“Ordered 2 mirrored bedside cabinets, delivery only, cost £300 plus £20 delivery. One damaged but range don't do replacement only refund or dicounnt to keep (obviously as they can't sell it on) so you get left with one that's lovely and one that's not or send one back and as need 2 you have to order another and get charged delivery again and pray that's not damaged. Less than helpful customer service saying its your responsibility for delivery! Joke! Also took down my review on the product!”

The Range 1 star review on 25th September 2020

Helpful Report

Posted 5 years ago

“I attempted to purchase a wall mirror on line, not available in store. At the basket I discovered that the item was "not available for delivery to your post code". The Range will deliver a mirror to Carlisle and up to the Border at Longtown, but no further up the A7 main road to Edinburgh. They will deliver to Edinburgh but not to Gretna (0n M6) or Stranraer or anywhere else in the county!. The telephone customer support explained that it is because mirrors are too dangerous to transport. Have you ever heard such a brainless explanation for eliminating the entire county of Dumfries and Galloway from buying a mirror?”

Helpful Report

Posted 5 years ago

“I appreciate that Covid 19 requires extra precautions by stores what I do not appreciate is being bullied by a large member of staff because I did not realise that I had to make a twenty yard detour in a sudden deluge of pouring rain to enter the store! The “thug “at the door of your Eastbourne store shouted that there was a large sign above the door - which said entrance- but there was also an A4 limp wet sheet of paper which once could have been An arrow? Also who looks above the door for changes in entrance procedures? Especially when you are getting soaked by an unexpected downpour? I am an 80 year old with mobility difficulties and I shall not be supporting your store again!”

Helpful Report

Posted 5 years ago

“Staff could do with a course of customer care attitude is total unacceptable . Had reduced prices on an item but when I went to purchase it it scanned full price when I pointed out it was reduced showed the girl the reduced ticket her attitude was nope nope nope your not getting it for that full price or not I said bong bother with them and took the other items I had when I left the store it prayed on my mind how I was left to feel a bit belittled when leaving store was back up at the shop the nxt day getting my last bits and pieces before returning home to my home town to see the reduced ticket was still on the item pointed it out again they sent for witch I think could be the store manager she was not impressed face that could turn milk sour to be told I could only purchase the one item with the ticket on it and would need to pay full price for the second item witch the both items were not for myself but my daughters had asked me to pick up for them . I shop in the range very often in Glasgow my home town and have never experienced that when purchasing my items i said please and thanks I never got no response back at all not even a thank you she just scanned the reduced label and said the amount . I worked in shops myself and it’s common curtesy if someone hands you som to say please and thanks never again will I use this store i was that annoyed with the ignorance of the staff I put my experience on Facebook”

The Range 1 star review on 16th September 2020

Helpful Report

Posted 5 years ago

“Bought 3 mirrors and they were ALL broken when in transit /delivered. Now out of stock. No proper tracking system for deliveries either. Very disappointed”

Helpful Report

Posted 5 years ago

“One star is too much.Ordered bird bath in April.System duplicated order and customer support was inaccessible.Quickly wrote to advise,and letter was obviously received,as on item was delivered within three weeks and no duplicate has been delivered.Wrote again on 21st May.No reply.Initiated claim with credit card provider.I am now advised that The Range claims that I did not contact,and refuses to refund £109.94.”

Helpful Report

Posted 5 years ago

“aftersales customer service for online purchases, totally non existent. Phone numbers are a joke followed by email address, call back and live chat. Avoid.”

Helpful Report

Posted 5 years ago

“I ordered a bed and mattress on 27th July 2020 The mattress was due to arrive on the 3rd to 6th August which it did but the driver phoned me 4 hours earlier than the slot - he would be delivering with 15 mins notice. Luckily I wasn't at work. The bed was due to arrive on the 13th August which it didn’t as it turned up early (7th August) via the wrong address and left outside said property which was vacant. The slats for the bed then turned out to be the wrong size. Numerous phone calls, emails and 'chases' and I'm still without the replacement slats. The Range blame the supplier, the courier shows online has having them in depot since the 25th August. The customer service person assisting me has been dropped and 'banned' from phoning the supplier. No one seems to take ownership or able to escalate. I could raise a return but the web site says up to 28 days for collection and no doubt refund's would be even longer. All the time I'm sleeping on the floor. I will never purchase anything from these crooks again”

Helpful Report

Posted 5 years ago

“What an absolute disgrace! Every single box is damaged. Screws and dowels falling out of one box! Filthy boxes leaving marks on the floor. They look like they’ve been used for target practice! Already had to complain about a previous delivery from last week. Courier ARROW XL blamed The Range. No replacements offered for damaged items or parts. Only refunds. It’s just not good enough in this day and age.”

Helpful Report

Posted 5 years ago

“I cant believe the poor customer… I cant believe the poor customer service this company has. I purchased a shed from The Range as i thought it was a company I could trust. Unfortunately from the start of the order it was a complete farce, I ended up being let down twice on the delivery and then had to get the doors repaired after 2 weeks as the hinges were not strong enough to hold the weight and the slats started separating. We rang to speak to someone to get these issues resolved and this is where the games really start. when you finally get through you get palmed off by being told someone will ring you back!!! this never call, they just hope you disappear. We have made several call and sent emails and got to the point after a very rude employer call Stuart. We asked another employer if we could speak to a manager. We were told managers don't speak to customers, this employer went on to tell us the email address we had been told to use is unmanned and apparently we are not able to be called back with a resolution. Very disappointed with both shoddy product and none existent customer care, AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“I bought some cat food from the Halifax store on Saturday. It was priced at £3.99 each and 2 for £5. I bought these along with other things. When I got home I saw that the cat food hadn’t been reduced. I bought a cat scratching post and the rope was not stuck down properly. I phoned Halifax about the food. They said I had to take the food and receipt back for a refund. I said I didn’t live in Halifax and it would cost me more in petrol than the refund. They said they could do nothing about it. Won’t ever be using them again.”

The Range 1 star review on 1st September 2020

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,321 reviews