The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,289 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate that Covid 19 requires extra precautions by stores what I do not appreciate is being bullied by a large member of staff because I did not realise that I had to make a twenty yard detour in a sudden deluge of pouring rain to enter the store! The “thug “at the door of your Eastbourne store shouted that there was a large sign above the door - which said entrance- but there was also an A4 limp wet sheet of paper which once could have been An arrow? Also who looks above the door for changes in entrance procedures? Especially when you are getting soaked by an unexpected downpour? I am an 80 year old with mobility difficulties and I shall not be supporting your store again!”

Helpful Report

Posted 4 years ago

“Staff could do with a course of customer care attitude is total unacceptable . Had reduced prices on an item but when I went to purchase it it scanned full price when I pointed out it was reduced showed the girl the reduced ticket her attitude was nope nope nope your not getting it for that full price or not I said bong bother with them and took the other items I had when I left the store it prayed on my mind how I was left to feel a bit belittled when leaving store was back up at the shop the nxt day getting my last bits and pieces before returning home to my home town to see the reduced ticket was still on the item pointed it out again they sent for witch I think could be the store manager she was not impressed face that could turn milk sour to be told I could only purchase the one item with the ticket on it and would need to pay full price for the second item witch the both items were not for myself but my daughters had asked me to pick up for them . I shop in the range very often in Glasgow my home town and have never experienced that when purchasing my items i said please and thanks I never got no response back at all not even a thank you she just scanned the reduced label and said the amount . I worked in shops myself and it’s common curtesy if someone hands you som to say please and thanks never again will I use this store i was that annoyed with the ignorance of the staff I put my experience on Facebook”

The Range 1 star review on 16th September 2020

Helpful Report

Posted 5 years ago

“Bought 3 mirrors and they were ALL broken when in transit /delivered. Now out of stock. No proper tracking system for deliveries either. Very disappointed”

Helpful Report

Posted 5 years ago

“One star is too much.Ordered bird bath in April.System duplicated order and customer support was inaccessible.Quickly wrote to advise,and letter was obviously received,as on item was delivered within three weeks and no duplicate has been delivered.Wrote again on 21st May.No reply.Initiated claim with credit card provider.I am now advised that The Range claims that I did not contact,and refuses to refund £109.94.”

Helpful Report

Posted 5 years ago

“aftersales customer service for online purchases, totally non existent. Phone numbers are a joke followed by email address, call back and live chat. Avoid.”

Helpful Report

Posted 5 years ago

“I ordered a bed and mattress on 27th July 2020 The mattress was due to arrive on the 3rd to 6th August which it did but the driver phoned me 4 hours earlier than the slot - he would be delivering with 15 mins notice. Luckily I wasn't at work. The bed was due to arrive on the 13th August which it didn’t as it turned up early (7th August) via the wrong address and left outside said property which was vacant. The slats for the bed then turned out to be the wrong size. Numerous phone calls, emails and 'chases' and I'm still without the replacement slats. The Range blame the supplier, the courier shows online has having them in depot since the 25th August. The customer service person assisting me has been dropped and 'banned' from phoning the supplier. No one seems to take ownership or able to escalate. I could raise a return but the web site says up to 28 days for collection and no doubt refund's would be even longer. All the time I'm sleeping on the floor. I will never purchase anything from these crooks again”

Helpful Report

Posted 5 years ago

“What an absolute disgrace! Every single box is damaged. Screws and dowels falling out of one box! Filthy boxes leaving marks on the floor. They look like they’ve been used for target practice! Already had to complain about a previous delivery from last week. Courier ARROW XL blamed The Range. No replacements offered for damaged items or parts. Only refunds. It’s just not good enough in this day and age.”

Helpful Report

Posted 5 years ago

“I cant believe the poor customer… I cant believe the poor customer service this company has. I purchased a shed from The Range as i thought it was a company I could trust. Unfortunately from the start of the order it was a complete farce, I ended up being let down twice on the delivery and then had to get the doors repaired after 2 weeks as the hinges were not strong enough to hold the weight and the slats started separating. We rang to speak to someone to get these issues resolved and this is where the games really start. when you finally get through you get palmed off by being told someone will ring you back!!! this never call, they just hope you disappear. We have made several call and sent emails and got to the point after a very rude employer call Stuart. We asked another employer if we could speak to a manager. We were told managers don't speak to customers, this employer went on to tell us the email address we had been told to use is unmanned and apparently we are not able to be called back with a resolution. Very disappointed with both shoddy product and none existent customer care, AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“I bought some cat food from the Halifax store on Saturday. It was priced at £3.99 each and 2 for £5. I bought these along with other things. When I got home I saw that the cat food hadn’t been reduced. I bought a cat scratching post and the rope was not stuck down properly. I phoned Halifax about the food. They said I had to take the food and receipt back for a refund. I said I didn’t live in Halifax and it would cost me more in petrol than the refund. They said they could do nothing about it. Won’t ever be using them again.”

The Range 1 star review on 1st September 2020

Helpful Report

Posted 5 years ago

“I recently bought a piece of furniture from their online store and the whole experience turned out to be the most abysmal shopping experience of my entire life. When it was delivered to me in the first instance the box was so obviously damaged that even the courier commented on it, but assured me that all products are ‘quality checked’ before being put on the van. I tried to stay optimistic but when I opened the box I could see that the legs had been snapped, the furnitures was marked and noticeably damaged. Called the CS team who advised me that, despite how upset I was that an item had even been delivered to my house when it was so obviously damaged, the only thing I could do was wait ten working days and the courier would get in touch with me to pick it up and then my refund would be processed 3-5 working days from there. I spoke to Tina who refused to escalate the claim and just kept repeating that this was the process. So, I waited 2 weeks (ten working days) and had I heard anything from the courier? Nope. I contacted CS again and after condescendingly asking if I’d waited the right amount of time before calling, the agent I spoke to (Becky I believe) told me that actually I was given the wrong information by Tina as they had a new courier service and my collection hadn’t even been booked in. I vented my frustration again as if I hadn’t called to chase them up, when would it have been picked up? Probably never. But still, no escalation process and just a meaningless sorry was given. I then had to call the courier myself to book it in. On the day it was picked up I heard nothing to say it had been collected or received by The Range so the following day I called asking what happens next. I was told on the phone by another one of their CS team that the process was that they would receive the parcel back from the courier that day and my refund would be processed within 3-5 working days. So, patiently I waited AGAIN for the allocated time to pass, however, no refund was received. Shock. I called CS again today only to be informed by Becky that the refund was just never processed their side, despite having received my parcel back. I cannot express how shocked and disgusted I am that a company so seemingly reputable can just ’not process refunds’ for customers who have waited over a month for an ordeal like this to be sorted out. Becky gave me another casual apology and said there was no escalation process and it will be 3-5 working days from today. Yet again I am wondering, if I hadn’t called to chase that would it have ever been processed? Probably not. So, when I was advised initially it would take 10 working days for the courier to pick it up and then 3-5 working days for the refund to be processed, this was the biggest load of rubbish I ever heard in my life. I’ve made four calls in total to their team because not one single person has given me the correct information. I was patient and understanding and happy to abide by their process the whole time, yet I have been lied to by their team every time I have called, fobbed off and treated appallingly. The worst thing about this whole experience was that there is no escalation process, given just how terrible this whole experience was, you’d think there would be some sort of place for customers to speak to someone senior or a dedicated team who resolve/or even just acknowledge when things go this badly wrong, but no. Genuinely, I cannot express just how disgusting my experience has been as a customer of theirs. My advice would be to everyone to just not shop here.”

Helpful Report

Posted 5 years ago

“purchased the items I wanted online and paid £5.95 for next day delivery as I needed them quite quickly. Waited all next day and no delivery! Ended up contacting live chat customer services, Jack was very helpful and refunded me £2 (the difference between standard delivery and next day delivery Why offer next day delivery if you cant deliver! (pardon the pun) Very disappointed, probably wont use the online ordering again.”

Helpful Report

Posted 5 years ago

“Shocking customer service, placed order ,waited 12 weeks instead of agreed 6-8 , only to find another 5 week delay, no contact received from store 2 advise of delay no time scale given for when to expect item, unable to get phone response for days at a time, when did get through to store staff very unhelpful, would not recommend or purchase from store ever again”

Helpful Report

Posted 5 years ago

“Had loads of problems with this firm from delivery being short of what was ordered, cancelled an order but firm still tried to deliver and I was told to refuse delivery, now they won't refund my money until I give them the products or paperwork to say I refused item.but delivery is contactless and no paperwork is given so how can you get proof. I don't think I'll see my money again, this is highway robbery and the police should investigate this company.”

Helpful Report

Posted 5 years ago

“I have spent £750, online at The Range. After numerous miss guided info, poor logistics , i got most of my order. Some early , some late. But one order never showed up. So after 2 months of waiting , i cancelled it. I still have not recieved my refund. I have tried online chat, but i got cut off ( surprise , surprise). Countless phone calls so far & them blaming the external supplier for my delayed refund. Lets see how long this farce takes ! Customer service is extremely shoddy too, so don't believe there excuses. NEVER EVER BUY ONLINE FROM THIS JOKE OF A COMPANY. Please head the warning.”

Helpful Report

Posted 5 years ago

“I would never order anything from the Range again, and their customer service is a no go After 28 phone calls about a Gazebo that was ordered/delivered in March before the lockdown, which was not fit for purpose, so had another one delivered, which couldnt be touched because it needed 3 people to erect, when we could erect all the screws, fittings were missing It has just been picked up, due to my frustration at not getting, all the missing parts delivered, these came in 3 parcels separately after ringing and spending 29 hours on the phone Numerous emails. Even a letter of complaint.....no response Every time I rang and spoke to a advisor, I would ask to speak to a manager, the answer would "We have no customer facing managers"! What a mess I think the Range needs to put customers first, which is quite clear to me, they take your money, and not interested after No after sales service I have been patient for 4 months, until I gave up and asked for a refund Lets see how long this takes, lets hope its not more phone calls etc I am a very unhappy customer, and would NOT recommend the Range, because if you have a problem, its your problem”

Helpful Report

Posted 5 years ago

“I have inky given them one star because that is the minimum rating I could provide. In reality however I wouldn’t even give them one star. Their customer service is appalling. Twice o have purchased items online. Once items were damaged and I did receive a refund but this was after waiting on we chat for 2 hours in a queue as no one bothers to respond to e nails and you can’t speak to customer services on the phone for online purchases. The second time I did not receive my items at all and complained only to be incorrectly told my Hank were holding the payment. I checked with my bank who informed me the money had been taken from my account which they still disputed. The online customer services team are rude and abrupt and don’t follow through. I had to raise a complaint via PayPal and got a refund that way. Had I waited for them to respond I would have never have received my money back. DO NOT BUY FROM THIS STORE ONLINE YOU WILL REGRET IT.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ON-LINE, APPALLING CUSTOMER SERVICES My delivery was missing a chair (so instead of 6 chairs being delivered only 5 arrived). They said they'd order a replacement chair (but they didn't), they were still selling the same sets when I reported the missing chair but after a month and me having to contact them again they miraculously couldn't get a replacement chair and couldn't replace the set. After incurring a big phone bill to customer services, arguments with my husband for racking up the phone bill and numerous emails sent to customer services and The Ranges escalation email (with no response) and 4 months later I'm still waiting for someone to contact me and amicably resolve this matter.”

Helpful Report

Posted 5 years ago

“Every single customer was wearing a face mask today. None of the staff had the reciprocal manners to wear one. What kind of discipline is this. One cough from your shop floor and people could die. Legally your on dodgy ground. Please rectify, forthwith.”

Helpful Report

Posted 5 years ago

“I ordered net curtain rods which were bent when they arrived, I tried to straighten one and it broke, they were very flimsy admittedly they weren't expensive but not good. I didn't send them back as no returns slip in plastic bag....they should have been better packaged for things and can bend. I was desperate for these so went and purchased more and the dustment have just taken away. Waste of money....I would say the packaging is at fault here.”

Helpful Report

Posted 5 years ago

“Summary: The staff in The Range Weston super Mare store are polite, professional and compassionate. What happens in head office and behind the scenes _appears_ to lie somewhere between incompetence and deliberate fraud. NO ONE takes responsibility for progressing your order and those that actually try to be helpful are not empowered to actually achieve anything. My wife and I ordered a £1K sofa 16th March 2020. Paid a 10% deposit and went for the interest free finance option (The Range use Barclays for this). SO FAR we have spent an hour in online text chats, two and a half hours on the phone to customer service, two hours on the phone to Barclays to try and stop the finance direct debits and an hour in-store trying to get a refund. As you can imagine there has also been several hours of conversations between my wife and I related to this situation. We initially made an allowance of a months delay due to the manufacturer being in lockdown. After a few conversations the delivery date was promised as 20th? July. Around the 11th-15th July there were text messages telling us that the sofa would be delivery. And then there were messages from the delivery company (Arrow XL) saying that they hadn't been given the correct paperwork so the items would not be delivered. Someone (The Range or the manufacturer?) told Barclays that the item had been delivered so the finance arrangements kicked in and our first payment will be a few days time. I don't know what the legal definition of 'fraud' is, but to my non-legal mind, this seems pretty close. Still no sign of the sofa. We spoke to Customer Service. They said the best thing to do was to raise another order for the sofa, so they did. Just after that conversation we decided to cancel the order - we had given them enough opportunities to deliver and they had failed. We no longer have any confidence in The Range to get fault free goods to us on an agreed delivery date. We phoned Customer Service/Order cancellation and they cancelled the second order delivery, but told us that we would need to go in store to cancel the original order and get our refund. We went in store to get our refund. We were told it would only take half an hour. We were there much longer and it still wasn't resolved. The store staff discovered that they don't know where our original sofa is, so they can't refund the deposit and cancel the Barclays direct debit until Arrow XL (courier) have tracked it down. That takes 3-4 working days. We are now waiting for the store to contact us to say that 1) they know we don't have the sofa 2) that they have cancelled the Barclays direct debit and 3) we will need to go into the store (again) to refund the deposit. Tomorrow morning will be day 5 of the 3-4 working days required to track down the sofa. We will NEVER use The Range for any delivery item again. At the moment I don't know whether we will ever use the store for items that we can buy and walk out the door with. The experience so far has left us feeling very bitter and the easiest way to remove that bitterness from our lives is to not visit the store beyond getting our refund. Hopefully that will be tomorrow, but then I don't have any reason to believe that The Range will meet that dead-line either.”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,289 reviews