The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,244 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,244 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived damaged made a contact through the web site and haven’t had any replacement or contact one week later. I have the damaged goods waiting for collection which I have paid for but nothing to show. Terrible customer service”

The Range 1 star review on 1st July 2022

Helpful Report

Posted 2 years ago

“I ordered 6pks of Weebox cat sticks on line but received Weebox Naturals catsticks with malt. After a lot of hassle I eventually managed to contact someone who assured me he would arrange a collection of what I had received and get the correct itemd delivered. DHL arrived to take the item's I had repackaged and delivered a rather large box. When I opened the box I had been sent out exactly the same wrong item's that had just been collected !”

Helpful Report

Posted 2 years ago

“Do not ever buy any furniture from a Range Partner Company on the website. I ordered a chest of drawers which arrived flat packed. Upon opening, I discovered half of the components were missing, no instructions, no screws, no drawer runners etc and so the item was impossible to assemble. I contacted the Range and they advised that they were unable to process a refund in store as it was dispatched by a partner company. I asked for a full refund and they advised that the Partner company has to come back to collect the faulty parcel and only then would they be able to give me a refund. Well it’s been over one month and the Partner company are yet to arrange a collection date. I have rang the customer services helpline numerous times, and when they finally answer (after about 45 mins) they advise that there’s nothing they can do, I just have to wait to be contacted. And when I ask for the contact details so I can ring the partner company myself, they can’t provide that information. I send chaser emails, only to be told that every time I send an email it puts my “ticket” number to the back of the queue and I have to wait another four working days for an email response. The whole system is a joke, I urge everyone to NEVER purchase an online order from the Range as if there is an issue, it is impossible to get a quick resolution and refund from them. I wish I had read these reviews before placing my order!”

Helpful Report

Posted 2 years ago

“I ordered a chest of draws delivered 4 hours late,they was damaged been trying to contact the range for 2 weeks for collection and my refund, you get put on hold for an hour I’d never buy anything from the Range again worst company ever”

The Range 1 star review on 27th June 2022

Helpful Report

Posted 2 years ago

“1 star is not so much about the in store goods which are generally ok (Providing you don't expect quality) but it's the attitude of the staff I can't understand. Many of us at some point in time will have an issue at the checkout, but it's the whole bad attitude towards the customer from the staff who work at the Range. This has happened to me on several occasions when picking up sale items that still scan at full price. Iv'e been practically shamed into thinking this was my fault and I have picked up an incorrect product. So much so that I say "it's ok I'll leave" it and almost apologise for been so stupid! Then feeling their eye rolls when they have to void the items. Note to Range Staff. You have all at some stage applied for the job, and presumably were happy when you were the successful candidate. Maybe it's time to replace these people with customer friendly staff who will go the extra mile to help. It will always be recognised.”

Helpful Report

Posted 2 years ago

“If I was using a keyboard you would probably heard me banging on the keys. Annoyed is a polite way of describing how I feel at this moment. The story: Received a patio furniture set and found one of the seats was missing 4 very important screws. I rang customer services and after 40 minutes I got transferred to a voice box which then said “full”. I rang again as a buyer and got answered after 20 minutes only to be told they were putting me through to another department. Another 40 minutes before an answer and was asked to reply to an email with photo’s. I did but after sending them 3 times I was told they hadn’t received them so I would have to ring again as the agent had calls waiting and hung up on me. So please please please, think twice before ordering anything on line as if there’s a problem you will no doubt not get it resolved.”

Helpful Report

Posted 2 years ago

“This is the worst service I have ever experienced. Sofa Bed was delivered on the 21st of April. Base was broken, plus no assembly instructions. Called the Range straight away, and nobody was interested as it was Range Plus. Contacted head office who said it was damaged in transit by DXL deliveries. Collection was then supposed to be 15th of May, no collection. 20th of May the Sofa bed was taken away. Now Range Plus are disputing that parts were missing. One arm chair piece and one cushion. Everything was packaged and sent with returns labels. Why would I want to keep one arm chair piece, plus a cushion. Again DXL deliveries fault plus the Range Plus. I just want my £449 pounds back. Disgraceful customer service, if I could give zero stars I would. Still no refund 2 months later.”

The Range 1 star review on 17th June 2022

Helpful Report

Posted 2 years ago

“Delivery times all wrong customer service unhelpful over an hour late for delivery tracking taken off never buying from the range again”

Helpful Report

Posted 2 years ago

“Disgusting service first I only received one of the items I ordered and had to prove it by using my ring doorbell to prove it the they both came smashed so eventually I received 2 more items of the same they also came smashed they refused to give me a refund”

The Range 1 star review on 15th June 2022

Helpful Report

Posted 2 years ago

“Diabolical customer service for a broken item on my delivery. They just pass you from pillar to post all passing the buck for my refund. Don't respond to emails & spent hours on hold on the phone, which has probably cost me more than the item was worth! Do not buy from them online!”

Helpful Report

Posted 2 years ago

“Worst company I have ever had the misfortune to buy from 1 month on and still no refund for my returned item DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Used to be one of my favourite stores spending thousands of pounds a year for business and personal but shocking customer service from the office (shop floor staff did their best) will now be spent elsewhere. Very short sighted as to correct the error would have cost less than £100 for them. Even an apology for not replying/returning calls was not offered.”

The Range 1 star review on 10th June 2022

Helpful Report

Posted 2 years ago

“Do not order”

Helpful Report

Posted 3 years ago

“I ordered an item twice as website stated first payment option was not available. Subsequently, i recieved two payment plans and tried to contact the Range, however, they don't answer the phones. The duplicate item came and I didn't take delivery of it and the delivery drivers told me they cancelled the order and took it away. This was confirmed by the supplier to the Range whe arranged the delivery. I have tried constantly to contact the Range with no luck. However, I put a poor review on trustpilot and the Range sent a message straight away. They won't refund me the £600+ even though I have only one item and cancelled the duplicate item. They are saying I didn't contact them when I tried absolutely loads of times, but I was informed that the delivery drivers had cancelled the order on the system. I am so distressed about this. Even though the Range know I didn"t receive the duplicate item, they are still charging me for it. I'm going to end up going to court to get my money back and its horrendeous. Please don't order from the range as if issues arise, they don't want to know." They are taking my money for an item I havent got and its a lot of money. They really don't care about customers at all. It is a terrible company.”

Helpful Report

Posted 3 years ago

“Ordered a red single futon and an outdoor mirror. Outdoor mirror arrived fine, no issues. But the red futon was actually cream on delivery - so I refused it and didn't take delivery. Apparently the driver says he has a signed POD from me when I didn't see any paperwork, so there's an "investigation" and no refund as yet. Dreadful! Awaiting the refund still.”

Helpful Report

Posted 3 years ago

“Please don’t buy from the Range you will regret it.”

Helpful Report

Posted 3 years ago

“The range are fine until you need to return an online purchase. The default answer is "you purchased it through our website but from a 3rd party" then proceed to take 5 days to respond with little to no information. I have currently been fighting the range for a refund of £49.99 for the wrong item that was sent, for almost 4 weeks now and I am still no closer to a refund. The management are spineless cowards who refuse to take customer calls, preferring to hide behind the customer "care" team that answer calls and emails. Truly disgusting from such a big company.”

Helpful Report

Posted 3 years ago

“Truly dreadful service. Estimated date of delivery made up. Emailed last week no response. Stuck in call centre queue hell now. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

“Blackburn Staff Great. Burnley Staff' Grate. Water Feature Fountain Not fit for purpose Product Number 100361' Cost £199' 1st purchased faulty 2nd Product from Burnley again Hairline Cracks' not fit for purpose cost to me to dig out Bury wire and route £120' unnecessary journeys 50miles' Gesture of Goodwill offered £5.00 What an insult as I told them although reimbursed' what an insult”

Helpful Report

Posted 3 years ago

“item not delivered - emails not answered - phone ( charged to caller ) not answered - legal action now initiated.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,244 reviews