“Be forewarned of poor customer service. They don’t have a phone line to call, but they do provide a # to send a text message if you so desire - the automated response redirects you to an email address, also automated.
I was promised and paid for 5-day ground shipping. I received an email saying that items were packed and awaiting shipment. 5 days later, the Tracking site says “label created, awaiting pickup”, same since Day 1.
They have now effectively missed being able to ensure arrival by Dec 20, or 10 biz days elapsed, my event missed.
I have tried to cancel but am getting the runaround between dead messaging and deaf emails.
I wish you better logistics. Plan ahead and verify!”
“At first, I had only ever had sake warm. However, having the opportunity to receive and try higher quality sake has given the the chance to find and enjoy some rather refreshing varieties. I think for anyone who has enjoyed one type of sake, the Tippsy club is a great way to be introduced to the others. And anyone who is new to this type of alcohol, it's a nice introduction.
One update however is that the website seems to have constant issues. I'm not sure why, but I've encountered several problems, including trying to ship my subscription early.”
“The variety of sake to select from is amazing and the detailed descriptions and information for each is a very interesting bonus.
I preferred when shipping was free for the subscription box membership, but that ship has sailed.”
“After living in Japan for 9 years, finding Tippsy has been an absolute dream. The access to a such wide variety of unique new and beloved sake is really impressive. Shipping is smooth and extremely well packed, customer service are super responsive and helpful. Love all the extra information available on the website about breweries and sake in general. Definitely recommend shopping with Tippsy!”
“The way the website is set up so you can try some interesting sake is very good. This incoudes the questionaire. The doeivery took a while but was fine and the sake was very good so far.”
“The squid was very soft and flavorful. I really enjoyed the scallops as well. It’s a good source of protein as a snack. I will definitely order them again.”
“The website was very well organized and easy to navigate, and I appreciated that there were detailed notes about each sake, along with reviews and other information about how to best enjoy it. Great selection as well; I bought a few different sakes to try from them and have not been disappointed by a single one.”
“Overall, the online website is easy to navigate and provides great amount of valuable information on every sake sold. BUT improvements still needed on using valuable reward points earned for your frequent buyers program.”
