Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The unit had the following problems and the following is the conversation via email with the company representative. You can tell he is just following the company script and I felt like there was basically not reason to even bother. As you will see, I eventually just fixed the problem by semi-permanently attaching the unit to my piece of equipment, thereby making sure it didn't fall off again and I ordered another unit which I am sure I will have to modify as well to make sure it is safe. Mike Whitehouse Oct 6, 2022, 1:21 PM CDT There are two problems. The handles on the adapter don't stay in the up position when trying to attach an implement. Once attached I have already had two instances of the equipment falling off of the adapter. One was a root grapple and the other was a TB Max - 2 front mount brush mower. Both times could have been catastrophic but I was lucky no one was hurt and the equipment wasn't broken. I would propose a couple of options. I am thinking of permanently attaching this to one my implement by either welding or bolting them together and ordering another adapter at reduced cost if that is feasible or just replace the one I have if you can assure me that the new one will be better. Christen (Titan Attachments) Oct 7, 2022, 6:33 PM CDT Hi Mike, Thank you for submitting a warranty claim ticket with Titan Titan Attachments. Unfortunately, we are unable to process your claim because not enough information is available at this time. It will be put on hold until further information has been provided such as a more detailed description of the issue and photo/video showing the issue. These are required in order for us to assess the best possible resolution for your concern. You can reply to this message to continue your claim. I'm here if you need help with any other issues, a reply comes directly to me. Christen (Titan Attachments) Oct 8, 2022, 8:37 PM CDT Hi Mike, I'm glad you were able to find a fix for your current issue. However, with the modifications made on the attachment, the warranty has now been voided. It is stated on our Warranty Terms under https://www.palletforks.com/warranty.html Now, should you decide to order another attachment and it would have the same issue, what I would suggest is to hold off on any modification first. Let us know of the issue, and we'll check if the item you receive could have a one off manufacturing defect. If so, we can definitely replace that for you. I'll tentatively mark this request as solved, but if you require additional assistance, a response from you will reopen this ticket or create a new one. Thank you for the opportunity to help resolve any issues - your satisfaction is our priority! Mike Whitehouse Oct 8, 2022, 8:10 PM CDT Hi, Since I had to reattach the implements in the field, I don't have any photos of the failure of the adapter. I took care of the problem. Since I didn't want to be severely injured or crushed to death by my grapple or front-end mower falling off again, I decided to drill two holes and bolt the front-end mower to the adapter with 2 - 1" grade 8 bolts. It will not fall off now. However, I do need to order another adapter and wonder what are the chances this one will perform any better than the one I have. Let me know what you think. Christen (Titan Attachments) Oct 8, 2022, 8:37 PM CDT Hi Mike, I'm glad you were able to find a fix for your current issue. However, with the modifications made on the attachment, the warranty has now been voided. It is stated on our Warranty Terms under https://www.palletforks.com/warranty.html Now, should you decide to order another attachment and it would have the same issue, what I would suggest is to hold off on any modification first. Let us know of the issue, and we'll check if the item you receive could have a one off manufacturing defect. If so, we can definitely replace that for you. I'll tentatively mark this request as solved, but if you require additional assistance, a response from you will reopen this ticket or create a new one. Thank you for the opportunity to help resolve any issues - your satisfaction is our priority! Mike Whitehouse Hi Cristen, After going back and reading more customer reviews, this was more than just a one-off manufacturing defect. Fortunately, the item is priced at a point that the warranty that doesn't really seem to mean much is not worth dealing with. I ordered another unit and I am guessing I will have to fix it as well so knowing that up front, I don't have to worry about being disappointed.”

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Posted 2 years ago

Hi Mike, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and I can see that the one from our Warranty Team, Christen, has reached out regarding your claim Unfortunately, they were unable to process your claim because not enough information was sent on the claim including photos and/or videos. My apologies again as any modification done on an attachment before our warranty team can respond to the claim with sufficient information will be considered as voiding the warranty. My apologies again.

Posted 2 years ago

“Instructions to assemble are very difficult to follow. After 5 hours still not completed. Had to go to a competitor's site for similar item instructions. Unable to review product itself until assembled.”

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Posted 2 years ago

Hi Pat, thank you for posing a review and my apologies about this. I have had a chance to check and one from our team has reached out on 10/10 as a follow up and thank you for the response however, it was stated that you had to assemble the Spreader using a different source. We value our customers' experience and we will use this feedback to better enhance the assembly instructions on our manuals. Please feel free to submit a warranty claim for any issues concerning the overall function of the attachment and our warranty team will get right with you. Thank you very much again for the review.

Posted 2 years ago

“I asked very nice for a 5% discount before ordering my plate. You said no. As soon as the plate arrives you then advertise a discount for everyone. How about giving me that discount now? Oh no I bet you cant do that. Poor sales......”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if you were not granted a 5% discount upon placing the order and if we can't process a 5% refund after the item goes on sale. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“Product, once received was of high quality. Receiving shipment in timely manner was another issue, with the help of Fedex. It took over two weeks to get replacement order. Once replacement was finally received, had missed a hay order worth 1.9k. When the replacement was finally received, packaging was pretty well brutalized in shipment. May want to consider going sturdier packaging with the frame because of the weight. No owners manual available for product, even though installation was fairly obvious from published pictures.”

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Posted 2 years ago

Hello Mike. Please accept our sincere apologies if your first package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on September 30, 2022. As for the manual, since we don't have a manual available for this item, you may also reach out to our product team if you have a hard time with the assembly. They will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Purchased a grapple from Titian, operation of equipment isn’t very good. I believe it has low flow hydraulic cylinders, not very user friendly.”

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Posted 2 years ago

Hello Dennon, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“You charged me sales tax although none is required because it was not sold in Maine. I shop extensively online and have never been charged Maine sales tax for an item that is sold in another state. I have corresponded with you to try to get the sales tax refunded to me and am waiting for a response. Otherwise, the hay spear was as advertised and fits my Kubota tractor and lifts my round bales perfectly.”

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Posted 2 years ago

Hello Wilbert, please accept our sincere apologies if you were charged for a sales tax and if you were not granted a refund for the taxes. I checked your account, and you were already assisted by one of our customer service specialists who informed you that, unfortunately, we could only refund US Tax. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I received my order in a timely fashion, but when I opened the box one of the legs to the hay bale chute was missing. I called Titan and was told I would hear back from them within a couple days. That was a week ago and I haven’t received an email or call. Can’t use the chute without the other leg. I wish they would respond as they said they would.”

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Posted 2 years ago

Hello Ryan, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed a full refund for you without requiring the item to be returned. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I'll leave a review when product support answers my question”

Helpful Report

Posted 2 years ago

Hello James, please accept our sincere apologies for any delays with the response from the product team. We are experiencing a high volume of emails which is why we can't answer to inquiries immediately but we are doing our best to catch up. I checked and one of our product specialists already assisted you and informed you that the specifications you are looking for would be 1/2" NPT Male Pioneer/AG Couplers for the connections and hose type. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“The attachment was shipped with FedEx. They destroyed the box so bad when I got it there was no box. The levers were bent and 2 pins were missing, and a paint was scratched off making it look like a used part not new. I contacted warranty their response was send pictures and we will consider if it will be covered. This is all after FedEx kept the package for 2 days with out delivering it. I was anxious to use it so I went and bought the missing pins and straightened the levers.”

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Posted 2 years ago

Hi Ben, thank you for posting a review and my apologies about the experience you have had in regards to shipping. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. I have had a chance to check and items from our Scratch and Dent Category may be delivered with missing hardware and are not eligible for warranty claims. Still, we still provide assistance and support as items from this category should be functional. we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. My apologies again.

Posted 2 years ago

“I placed an order during the labor day sale. Somehow the wrong item was shipped and delivered. Hey, mistakes happen. I contacted Titan to give them an opportunity to correct the mistake. Well, it has been over a month since my order and I still don't have the product that ordered. There is still a chance that I will end up loving the item and order more from Titan, but so far I have been disappointed.”

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Posted 2 years ago

Hello Gary, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our customer service specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Finally got a chance to use this after having some fitment issues with my quick hitch. Did what it was supposed to do but broke within 20 minutes. Spike drum was hitting pin. Fell out. Another cheap pin broke and the whole roller assembly fell out in the middle of the yard. Thank god I had some parts to get back to work. Have to fix it right later.”

Helpful Report

Posted 2 years ago

Hello John, please accept our sincere apologies if the item broke after using it. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Received shipment without all the parts. Contacted titan. Promised they would take care of this. Still waiting for parts. This was two weeks ago.”

Helpful Report

Posted 2 years ago

Hello Mike, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately, so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority, and we will resolve this issue for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“shipping took way too long. The communication was inaccurate”

Helpful Report

Posted 2 years ago

Hello Thomas, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that everything was delivered on September 19, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Shipping was quick . The product itself kinda crappy quality. The 3 point pins that needed to be screwed in was a nightmare, the holes were off so I had to grind some material so I can retap the threads that were also damaged . You need a better quality control inspector .”

Helpful Report

Posted 2 years ago

Hello Adam, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I bought the Euro-Global hay spear. The price was good. the main spear would not tighten up in the taper. I had to add a washer. The smaller spears had the retaining groove in the wrong location. I had to grind a flat on these to make them work. Your QC department is not doing a great job for sure. Shipping was good for one of the packages but the second was about 7 days behind the first.”

Helpful Report

Posted 2 years ago

Hello Jeff, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Box I was told would be in shipment but got to see it Sun. Sep. 25th. With no box, no pallet & No bushings or roll pins. Customer Not happy for the lack of quality shipping. The labels were on the Quick Hitch. The QH Already has pai T that has warn off from shipping. Poorly handled & lack of Customer Service.”

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Posted 2 years ago

Hello Tim, please accept our sincere apologies if parts of your order are missing and if the order arrived late. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I reviewed your account and found that one of our product specialists sent you an email on September 26, 2022, confirming the part number that needs to be replaced, but we haven't heard back yet. Kindly reply to the email or contact us at info@titanattachments.com with the reference PBR Amyra to further assist you.

Posted 2 years ago

“Hooked to my 40 horse tractor, drove fifty feet and the sheer pin on the mower fell out. wtf?”

Helpful Report

Posted 2 years ago

Hello Patrick, please accept our sincere apologies if the sheer pin on the mower fell out. We pride ourselves on providing high-quality products. I checked your account, and one of our product specialists sent you an email on September 26, 2022, asking you for a photo of the invoice for the hardware you purchased for reimbursement, but we haven't heard back yet. Kindly reply to the email. You can also email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The Titan item seems well made, but the lack of required dimensions and similar worthless offshore 'Help' keep me from shopping Titan again. My Deere 1025r has a Deere iMatch, a reportedly VERY popular unit for a top seller in the tractor market. Titan has scant and frankly, confusing descriptions which caused the return of the item. I am neither interested in paying return costs nor expereiencing delays in pressing projects that ensue.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and my apologies as our standard 3 point hook ups differ from JD's iMatch by replacing the 3-point hitch and remaining on the tractor at all times. Instead of connecting/removing pins between every implement, a snap ring, and bushing is always connected to the implement side, meaning that the operator can remain in the driver's seat, back up to an implement, raise it into place and lock it in place with a flip of two levers; the standard 3-point hitch is set up with 2 draft arms on either side and a center link, that requires the operator to hook into the implement with pins at these points. My apologies as we cannot guarantee that our 3 point hitches will be compatible with JD's iMatch system at the moment. My apologies as well if this was not properly explained to you. I have had a chance to check and I can see that a return has been keyed for your order for a refund. Thank you however for your consideration and patience.

Posted 2 years ago

“I ordered an attachment for a John Deere tractor and they sent an attachment for a skid steer”

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Posted 2 years ago

Hello Keith, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The attachment came sooner than expected and arrived in good condition. It does not quite fit the lift on my John Deere(I mean about 1/32 of an inch) so I will have to modify either the tractor lift or the attachment-I don't think it will be a big deal. The attachment is heavy and very sturdy-I think it will be fine.”

Helpful Report

Posted 2 years ago

Hello Sam, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews