Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,861 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

Write Your review

Tell us how Titan Attachments made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Over all a terrible experience”

Helpful Report

Posted 2 years ago

Hello Ashley. I do want to sincerely apologize for the experience you have had with your order. I wasn't able to locate any recent emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanattachments.com and reference PBR Jbille and we will be more than happy to assist you.

Posted 2 years ago

“NO packaging on the mount. There are a minimum of 12 areas of damage that are already rusting. You would think they could do a cardboard wrap as a minimum. The forks were not packaged either but not as big of a deal since they will get scraped up during use (and they did not get as damaged as the mount.) Now I see the price has been reduced from $783.72 to $727.97. I would think you could price match that for me to cover the cost of paint and my time to paint so I can slow down the rusting.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“Would not recommend to anyone. They would not match their own sale pricing. Wouldn’t let me cancel an order that hadn’t shipped yet unless I paid a $400 restocking fee.. I think you’ll find it easier to do business elsewhere”

Helpful Report

Posted 2 years ago

Hello Mat, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 2 years ago

“They sent completely the wrong item, and when I asked them to correct their error and send me the item that I ordered and paid for, they stopped responding to my emails. As a result of their lack of commitment to correcting their error and customer service, I disputed the transaction with American Express and requested a refund.”

Helpful Report

Posted 2 years ago

Hello! We apologize for any inconvenience this has caused you. I checked your account and found that one of our representatives has assisted you with your recent concern. If you need further assistance, please reach us at info@titanfitness.com and reference PBR Rica and I will look into it for you.

Posted 2 years ago

“Delivery was stalled after 3 days, false notifications that item was on its way. Called with complaint, was told order was transferring to new carrier. Two weeks later finally received.”

Helpful Report

Posted 2 years ago

Hello Reginald, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“This is the worst experience that I have ever had with a company. I purchased a kit that was not shipped with all the parts. When I called I was expected to jump through hoops to get the missing parts shipped. When the new shipment arrived it was not complete so I had to call back and they again wanted to make me send pictures and jump through hoops to get the missing mounting brackets. My machine sits idle while I wait for missing parts and when I asked to speak with a supervisor they say I have to wait up to 24 hours. Worst customer service that I have ever dealt with. I will never no business with this company again.”

Helpful Report

Posted 2 years ago

Hello Melanie, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Paint damaged &scratched .Not fastened to your pallet. Very poor response from Titan. Steel warn down like a grinder was used on it.”

Helpful Report

Posted 2 years ago

Hello Stanley, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“We are at the end of our rope. We ordered pallet forks on January 15th. We received part of the order on the 19th and the forks themselves a few days later. A couple of the reasons that we went with Titan Attachment is the company reputation and the fact that deliver was to occur shortly. We had a current and urgent need for those forks. However, we did NOT receive the attachment pins (the bolt through product that attaches the fork to the plate). Several calls, contacts and claims have been made. I called again today and was told that the issue was being “escalated” since the last call on Monday. As I explained to the customer service rep, who said someone would call in 24-48 hours, we don’t need another call. We need the pins/bolts to attach to the frame! I said that it is costing us time and money and we are frustrated. The issue was brought up at the end of the call that this was a “scratch and dent”. Why does that matter???!!! We are not complaining about the look or condition of the pallet forks. We are MISSING VITAL PARTS WITHOUT SUCH THE PRODUCT IS USELESS! So…if we try and find a substitute bolt/pin and that substitute fails and someone is hurt while using the Titan product because we cannot get the factory engineered product, you can be sure that Titan will be hearing from an attorney. THIS IS AN UNSAFE SITUATION THAT IS DIRECTLY IN THE CONTROL OF TITAN ATTACHMENTS. We really are quite reasonable people. We do not understand why this is so difficult to resolve. PLEASE HELP US RESOLVE THIS MATTER! If you have any suggestions as to how we are supposed to safely attach the forks to the frame, in a way that safe and properly engineered AND allows us to use the product that we purchased, we would love to hear it. Time is of the essence as we bought this for a very specific reason and project, and if we have to purchase another set of pallet forks because we cannot safely use the ones that we got from you, we will do everything possible to reclaim that additional expense. We have made several calls, filed a warranty claim, made contact through the onsite contact form...everything we know how to do. We just want the connecting pins! This is a safety hazard if we try and use something nonstandard and it is not usable without those pins.”

Helpful Report

Posted 2 years ago

Hi Joe, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“My order was placed a long time ago and my missing parts are still not here At this point it’s clear costumer service is not something that really matters to you, there supports for the base of the press!! I can’t use it!!!”

Helpful Report

Posted 2 years ago

Hello Jeffery, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Skid steer quick attach root grapple did not fit properly. There was a lack of metal in the frame where the forward face of the skid steer plates on my tractor mount to the attachment. This left the attachment extremely loose on my tractor and unusable. I’ll have to modify it by welding extra steel onto the frame. titan Attachments refused to do anything about this design flaw or compensate me for making the necessary corrections.”

Helpful Report

Posted 2 years ago

Hello Tim, please accept our sincere apologies if the skid steer quick attach root grapple did not fit properly. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“for the second time now buying from Titan it has come incomplete then they treat you like a thief even after you have sent in a picture that the fed ex driver took showing the missing parts, they then run you exhaustive process of not returning calls or emails but once they do you have to send more and more pictures more telephone calls i am 2 weeks in now and still have not recieved my tines or bolts for the 72'' landscape rake i bought. customer service is not a priority for them ! i was also double charged for this and had to wait for the almost 800.00 to be credited back to my card.”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“I received the wrong product first. Then have to go through a tough process to get the product that I ordered.”

Helpful Report

Posted 2 years ago

Hello Daniel, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on 01/23/2023. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Basically you do good when things go well; you do horrible when things go wrong.”

Helpful Report

Posted 2 years ago

Hello Joseph! We sincerely apologize for your experience with us. We were able to locate your recent order with us and found the order was shipped within 48 hours of placing the order and shows delivered within our promised 5-7 business days. If you have any pending issues that we can look into for you, please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“Wrong part. Won’t fit my forks.”

Helpful Report

Posted 2 years ago

Hello. I'm sorry this attachment does not match your forks. Feel free to send us your questions prior to placing your orders so we can help you find the right attachment for your equipment. You may reach us at info@titanbrands.com. We hope to service you in the future!

Posted 2 years ago

“Poor welds. Attaching pin misaligned will not even attach to my loader. Their "resolution" is to grind the pin to make it fit. I should have spent the extra money and bought local”

Helpful Report

Posted 2 years ago

Hello Will, please accept our sincere apologies if the attached pin is misaligned. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I provided an accurate review recently and described my terrible experience with Titan Warranty, but it appears that Titan has paid someone to write a lot of fake reviews. I purchased a new hydraulic rake and it broke within 30 minutes of use. I have sent many emails, provided photos and called to request an ETA for the part. I was told that the warranty department does not accept calls. When I read all of the 5 star reviews describing the great experience and fast shipping with Titan I can tell they are false. I have now requested a replacement of the entire attachment, since I was told the parts are not available. This is a real facted based review written by a customer in North Carolina.”

Helpful Report

Posted 2 years ago

Hi Greg, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com so we can assist you further.

Posted 2 years ago

“The Auger feel apart on the 12th hole. Way too light duty for what it is expected to be able to do.”

Helpful Report

Posted 2 years ago

Hello Warwick, please accept our sincere apologies if the auger fell apart on the 12th hole. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Item was delivered with missing parts the whole purchase process was a nightmare never again”

Helpful Report

Posted 2 years ago

Hello Joseph, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed a replacement order for you. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Did not receive all my order yet.....no communication from Titan regarding the order.”

Helpful Report

Posted 2 years ago

Hello Douglas, thank you for your feedback. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. According to your account, the remaining item is still in transit. Please continue to track using the tracking details that were sent to your email. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The customer service I received after my purchase was very poor. I had to contact customer service to locate my order. Customer service stated that they would send email with tracking info, never received email. Company has a 24 hour price match policy, would not match a 15% discount on price of item purchased four days prior to receiving an email from Titan lowering the price on the exact item I had just purchased. Was told by customer service there would be a 20% restocking charge if I returned the item. Customer service supervisor was very rude and refused to call me on phone as requested. I will not be doing business with this company in the future.”

Helpful Report

Posted 2 years ago

Hello Randall, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. We hope for your understanding. Please email us at info@titanattachments.com if you require any additional support.

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,861 reviews