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Titan Fitness Reviews

4.5 Rating 27,924 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,924 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025
Ronald S
Titan Fitness 5 star review on 11th August 2025
Andreas H
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
Wrong item again, no response after 6 days
Helpful Report
Posted 3 years ago
Haven’t received a shipping confirmation number email. Only have received one package. Called customer service and told me that all packages have been delivered but nothing besides one package has shown up. The one package I received seem that the safety bars were good quality.
Helpful Report
Posted 3 years ago
Hi Anthony, please accept our heartfelt apologies for not receiving your tracking confirmation email. I looked up your account and it appears that everything was delivered on March 28, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
Have been waiting for customer service with my damaged order and missing parts. Very slow response
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Posted 3 years ago
I didn't even get half of my order
Helpful Report
Posted 3 years ago
Took over three months for items, that were in stock when I purchased them, to arrive. I contacted customer service multiple times and was given nothing but a standard copy and pasted reply and the run-around. Horrible service!
Helpful Report
Posted 3 years ago
Hello Tiffany, please accept our heartfelt apologies for the difficulties you encountered with your order. Backorder dates are estimates, so your order may arrive sooner or later than expected, depending on a variety of factors including quality and manufacturer delivery delays. I looked up your account and saw that the bumper plates were delivered on March 28, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
Back ordered and had to cancel.
Helpful Report
Posted 3 years ago
Bought brand new came dented and scratched to the bare metal not worth the money
Helpful Report
Posted 3 years ago
nobody named Philip contacted me as a previous email stated.
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Posted 3 years ago
...........
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Posted 3 years ago
Didn’t receive my order
Helpful Report
Posted 3 years ago
I didn’t get my item,I was looking for it I didn’t find it
Helpful Report
Posted 3 years ago
My packaged arrived it had been opened and repackaged. There were no assembly directions in the box and the seat leaves is way to low . I hate buying things online for this reason. It's never as expected.
Helpful Report
Posted 3 years ago
My order has been cancelled so many times. The first order I placed was in January and I still have not fully received my full order, things have been shipped partially for 3 months. This has been terrible. I will not buy from this company again
Helpful Report
Posted 3 years ago
I had sent an email immediately after the order to cancel it. This now sits on my front porch. I need it picked up and refunded.
Helpful Report
Posted 3 years ago
The original order was never confirmed to ship. Customer service decided since parts couldn't be sent to send a whole machine and I take the parts from it and ship back. Parts arrived the same day. Install new part. Part breaks on first use.
Helpful Report
Posted 3 years ago
The order came in with missing parts
Helpful Report
Posted 3 years ago
I received a wheelchair ramp? I ordered a calf raise machine! How does that happen. And what do I do now? I don’t understand how this happens and I’ve already waited over a week to get the wrong thing.
Helpful Report
Posted 3 years ago
I wanted 4 45 plates, all of them are great, except one is a whole pound off and this throws me off when using them, I would like a refund for the one plate
Helpful Report
Posted 3 years ago
Not happy with customer service right now
Helpful Report
Posted 3 years ago
I still haven’t got all my order and it’s been over a month.
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,924 reviews