TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paint ordered was correct color, but did not have the gold metal flake in it that my truck has. Therefor, I was unable to use the paint. Tried the paint to see if it match, so I suppose I wasn’t able to return it.”

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Posted 4 years ago

“Paint was not a good match but hear silver is hard to blend and or match up.. shipping was fast”

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Posted 4 years ago

“The paint I received was the right match to what I have on my Vehicle. But it was some what close.”

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Posted 4 years ago

“I was at first impressed when I got it but the color was not identical, which I understand is hard to do and the clear coat when I added it 2 days later didn't look smooth, it looked clumped on the color even though the color was dry. works probably best on chips. I had a small stripe to fix.”

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Posted 4 years ago

“It is a great product. I will recommend to people who might ask. I will continue to use this product as necessary in the future. Had to put a second coat on vehicle because first coat did not cover properly.”

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Posted 4 years ago

“Color for 2017 Santa Fe was almost a match. Good product for minor scratches”

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Posted 4 years ago

“Product is as advertised.”

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Posted 4 years ago

“The color match was perfect but the clear coat was to thick and globby upon application. Dried to fast and required a lot of time sanding and polishing to smooth it out.”

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Posted 4 years ago

“It took me a while to get the package after paying such expensive postage. I have not use the product yet but it looks like it's going to do the job”

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Posted 4 years ago

“The paint did not match. Maybe my fault since I tried to use a pen on a long scratch. Probably be fine on a rock chip.”

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Posted 4 years ago

“The touch up paint kit was great but the isopon scratch and stone chip filler did not come with any of the things I thought the package would include. It was a bit disappointing.”

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Posted 4 years ago

“Well packaged product but a bit skimpy on paint...”

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Posted 4 years ago

“The explainations of what kit to get based on damage is not good enough for what should have been fine according to thier description up sale-ing not special paint pens.”

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Posted 4 years ago

“not exactly right shade”

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Posted 4 years ago

“Not a good mstch. Will try sgsin.”

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Posted 4 years ago

“The paint matched perfectly. The problem was that two of the brushes were bent which made spreading the paint very difficult.”

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Posted 4 years ago

“THE TOPCOAT TUBE WAS DRIED OUT AND WOULD NOT COVER THE TEST STRIP. TOUCH UP REPLACED THE TUBE, HOWEVER THE REPLACEMENT WAS DRIED OUT AS WELL.”

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Posted 4 years ago

“Color match is perfect. Spray tip is terrible. Paint comes out random at best and very uneven regardless how you hold can leaving streaks in finish. No matter what distance or at what angle you spray part over spray is terrible due to poor spray tip pattern and how paint is pulled from can.”

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Posted 4 years ago

“The three star rating is based only on the recent experience. It would have been 5 stars for certain if you would have been able to get the paint to match my original paint. Unfortunately, we together could not make it happen. Sam was outstanding in his efforts and gets 5 stars+. for his efforts. He did everything he could to try and achieve a match. He could see the problem with the mid coat throwing off the color, but we were not able to solve the problem and thus the 3 Star overall rating. Sam did offer a refund since we could not make the paint match, but I have not yet seen that credit on my account, but I will continue to look for it.”

Helpful Report

Posted 4 years ago

“Fair produce”

Helpful Report

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews