TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got this review before I received the product. Can't really review something I haven't used yet...”

Helpful Report

Posted 4 years ago

“Order arrived today. Opened the package and there was paint covering the outside of the bottles. The lids on the base and mid coats were less then finger tight. Lid on top coat was fine. There was enough left for me to do the job. The match at best was ok.”

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Posted 4 years ago

“The aerosol can of paint that was in my order was packaged in a box too small for it and the other contents. It was tilted at an angle in the box, not allowing the box top to close flatly. In shipping the box top pushed in crushing the cap of the aerosol can and released paint spray inside the box. Not only did it waste my paint, it could have led to a shipping incedent, as this was a ORM-D shipped package.”

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Posted 4 years ago

“Much lighter color then the original.”

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Posted 4 years ago

“Foolish company. Your item has not even arrived yet. How can I review it”

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Posted 4 years ago

“Ordering the product was easy, as of this date, haven't received the product”

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Posted 4 years ago

“My order shipped late and I haven't received the paint yet. Not a great first impression when shipping takes 10 days.”

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Posted 4 years ago

“the color is close but it's still not the same color it's better than it was so it would do the color is a little bit lighter then the Merlot sunglo”

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Posted 4 years ago

“Waited too long .”

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Posted 4 years ago

“No instructions for use were provided. I suppose I'll have to go online to find them. I hope it's a good product for the price. I found their shipping to be prompt, but I have yet found the nerve to try using the product until I get instructions.”

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Posted 4 years ago

“Everything was good except the paint didnt match.. My cars a 2013.. the paint was too dark. I think it would have matched fine if my car was new as paint fades over time. If there was a way to lighten the paint that would be great. Something you could add to it to customize it. Otherwise the quality of everything was excellent. Unfortunately its obvious that its been touched up.”

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Posted 4 years ago

“color of course did NOT match. Got the color code from the car.”

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Posted 4 years ago

“Everything was fine until I used the paint. Tiny particles came out and I even took photos.”

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Posted 4 years ago

“There are no instructions included with the pack and you have to go back online to their website which has very little information. Also note that the packages do not include any repair putty so you will have to go out and buy it separately”

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Posted 4 years ago

“I gotta say, it doesn't look good. I read and re-read the directions several times to make sure I was doing it right before I started, and follwing the directions to a T, it still seems like the paint it too thick. I think perhaps a smaller brush would have done the trick. Perhaps you could tweak that. Rating this as acceptable because at least my car isn't rusting anymore and the color was spot on!”

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Posted 4 years ago

“Different to use on small scratches, would be easier to use with a fine tip .”

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Posted 4 years ago

“Easy to navigate website. Wish shipping was faster.”

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Posted 4 years ago

“Overall it worked just fine but after about 20 or so pumps the markers just started to fall out of the casing and wouldn't get new paint/primer as easily as when first opened.”

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Posted 4 years ago

“Product not that great.”

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Posted 4 years ago

“The paint didn't really match”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews