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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Placed order a week ago...still waiting for it to arrive.
Helpful Report
Have not received the product as of date, but looks like I should have it tomorrow, 7/22. Order was placed on 7/11, shipping seems to be slower than other companies I ordered from. I’m hoping the product will be “worth the wait”. Can’t wait to use it.
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The product seems good- it how do I use. It ? No basic instructions were included ! Thanks
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Paint was very good. Delivery was very slow. Is this coming out of China?
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I have not recieved my product so I can not review something I do not have. Please review your shipping charts and estimated arrival dates to allow customers to receive and use the product. This will facilitate an effective review.
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Pens came together but the paint pen leaked, wasn’t terrible and with a little clean up all was good! Color looked awesome on my Silverado!
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10 days to get item
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The clearcoat pen was dried and not usable. Color was identical though.
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Ordered it on the 8th - today is the 17th. Nothing yet! called yesterday was told the it shipped on the 16th. Wish I had been told that it would take a week before it would ship. Can't review the product yet maybe in 3 or 4 more days!?
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Still waiting to receive order. I would never have ordered this item if I knew delivery would take this long. I don’t anticipate placing future orders.
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Paint goes on well and coverage is good. The clearcoat dries to a finish resembling 220 grit sandpaper. No sheen or smoothness. I'll go to work with polish and wax to see if I can buff it up, but for the moment, it just doesn't look like I hoped it would. Not having the steel ball in the clearcoat can made it harder to mix up by the way.
Helpful Report
Easy to follow directions, nice practise insert, unfortunately a shade lighter than my bike. Still looks better than the rub marks.
Helpful Report
I placed the order July 5th and have not received it as of July 13th.
Helpful Report
Ordering process was straight forward and simple, but order placed on July 2nd has yet to be delivered!
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Haven’t gotten it yet.
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Price per paint ratio is exceptionally poor, but the color match was very good, so the product is acceptable.
Helpful Report
Request to customer service took too long to respond to message. I wanted to add something to my order and emailed hours later to change, but I did not receive a response until after it shipped prompting a second order. There was also estimates ship time when ordering. I chose the most expensive option (FedEx) figuring it would be the cheapest option. It has been over a week since my order and it has still not arrived.
Helpful Report
Merchandise did not arrive very quickly it may have to do with the holiday in the middle of the delivery. Merchandise arrived today 07/11/19
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Have not received purchase yet so therefore I cannot give higher rating
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Have not received my order so I rated it at 3 stars. Been one week since I’ve ordered and just got confirmation that it’s shipped.
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TouchUpDirect is rated 4.6 based on 13,871 reviews