TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was very slow. I had to send an email asking when product was shipping”

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Posted 4 years ago

“Maybe include a brush.”

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Posted 4 years ago

“Where is it. Never received anything? 2 weeks to receive is long time.”

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Posted 4 years ago

“Does what it’s supposed to for the most part. The clearcoat does not go on very smoothly, so you can still see where the touch-ups are done.”

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Posted 4 years ago

“The good: Color match is perfect. The not so good: It took more than 3 coats of paint to produce a solid cover even though I used a white primer for white paint. The good: The clear coat is clear and dries hard. The not so good: Did not produce a high gloss finish. At first I thought I wasn't spraying properly, but I had a another clear coat that I tested on a piece cardboard and it produced a high gloss finish under the same conditions. The section that was painted will have to be wet sanded and buffed to produce the proper finish. I'm happy with the color match, but not happy with the clear coat.”

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Posted 4 years ago

“While it is a good product...the color didn't match very well.”

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Posted 4 years ago

“How about videos on using your products. I have looked on you tube and not good.”

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Posted 4 years ago

“I ordered a white ford YZ/Z1 oxford white and the paint DOES NOT MATCH it turns a little bit gray from the original. Order got late, customer service did not communicate until I call them to find out why it was late but I got a refund for the delivery charge. They have a great customer service do”

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Posted 4 years ago

“My review is strictly based on shipping. I have not yet received my product.to be able to speak to its quality. I paid $10 in shipping to have the order fedexed to me. I assumed that for that price it would be sent quickly. That has not been the case. It has been over a week and I have still not received it. Estimated arrival date has changed twice and it is now expected to arrive on 7/30 which is nearly 2 weeks from the date that I ordered it. I am very disappointed and will not be ordering from this company again.”

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Posted 4 years ago

“On both of the colored pens, I could not get any paint to come down to use the pen. the brush worked fine, and the color match was perfect.”

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Posted 4 years ago

“Its been 10 days and I still not receive my order yet”

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Posted 4 years ago

“product good but shipping was too slow, even for USPS. shipped from California to GEORGIA(?), then to Texas.”

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Posted 4 years ago

“Slow delivery. Still waiting for item to come.”

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Posted 4 years ago

“I can’t give you over 3 stars because my product has not been received... Kat”

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Posted 4 years ago

“ok. expensive. slow shipping, zero follow-up.”

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Posted 4 years ago

“I haven't received the product yet! I was given a delivery date and then it was extended with no explanation by Fed Ex or by the company,”

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Posted 4 years ago

“Twelve Days after ordering online I stll don't have the ordered paint. The order left the factory in a timely fashion, but remainded in CA for an unreasonable amount of time. I do not believe it to be the fault of the USPS.”

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Posted 4 years ago

“Good product but dries out”

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Posted 4 years ago

“Waiting to receive it, yet!”

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Posted 4 years ago

“Placed order a week ago...still waiting for it to arrive.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews