TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received it. My originally got my package, but the paint was missing. Called and was told they’d send it out again two day priority. Never got it. Horrible service. Want a refund at this point.”

Helpful Report

(Jeep) - Posted 3 years ago

Hello, I'm sorry to hear that your first order was not complete. It appears that our support team did process and ship your replacement order, and according to the tracking number, it was delivered as promised. If for some reason, you did not receive the second order, I suggest you contact support again. Thanks,

Posted 3 years ago

“I paid extra money to have my order shipped and delivered within 2 to 5 business days, on the third day I noticed that it still hadn’t been shipped so I asked them to cancel it, no response on the fourth day I sent them another email asking them to cancel the order still no response on the fifth day I sent them yet another email asking them to cancel the order, at the end of the day they shipped it. it is another week before I will receive The order. They must write their own reviews because this has been an absolute mess. They rave about their customer service yet they have none. In response to their questionnaire they asked time of delivery they don’t give you an option for two weeks. then they ask you how you communicated there was only one option and that was email. I tried phone but nobody picks up. Don’t try blaming the virus on this inexcusable customer service you can pick up the phone or send an email and you can cancel an order .”

Helpful Report

Posted 3 years ago

Hello Niel, Thank you for taking the time to write this review. I am very sorry for the delays and confusion regarding your order. Looking at the conversation you had with our support agent Sam, it appears that you were satisfied with her service, and were able to find a resolution. If this is not the case, please let us know so we can help resolve any concerns you still have. We are working on minimizing the delays related to COVID, but we are prioritizing our employee's health and safety. I hope you understand. Thank you, Lonnie T.

Posted 3 years ago

“Emailed for help or advice regarding the applicator tip. It was very hard and each time I tried to apply an additional coat, it would remove the previous layer. Never received an answer from my email. The website brags about excellent customer service, but I haven't seen it.”

Helpful Report

Posted 3 years ago

“Color did not match and the pen gummed up after first coat. Was terrible.”

Helpful Report

(Jeep) - Posted 3 years ago

“Their paint pens are useless. Gravity fed and with a brush that will dry within 5 minutes, anything other than a scratch on the very top of your car will come out with the detail and finish of a children's watercolor painting. Waste of money you could just use on the spray can. That said, even their spray paint cans often lose their spray buttons when you shake them (they're loosely attached and fly right off). Color match is good, application products are irritatingly cheap.”

Helpful Report

Posted 3 years ago

“I purchased a spray can for a 2016 VW Passat in Pure White (LC9A). Unfortunately, the color is off. Even comparing it to the inside jambs, the color isn’t a match. Waste of time and money. Good thing I used it on a spray card first, then compared it to the car’s paint. If you have a Volkswagen in Pure White (LC9A), look elsewhere.”

Helpful Report

Posted 3 years ago

“Dried up paint in the primer tube. Lumpy paint in the finish coat. Unable to get anyone to answer a customer service phone. I have never been so disappointed with any on line purchase.”

Helpful Report

Posted 3 years ago

“I needed to change my order. The only way to get help is through email or your contact page. I sent the request 40 minutes after my order and still haven't received a reply. Now I see my original order has shipped.”

Helpful Report

Posted 3 years ago

“Paint did not match very well. Color was too blue.”

Helpful Report

(Jeep) - Posted 3 years ago

“Really bad match went to the dealer and thiers was perfect...would not buy again”

Helpful Report

(Jeep) - Posted 3 years ago

“After 3 separate attempts with three improper color match to my 2016 Toyota. I was told nothing else could be done...and I would not receive a refund. The color match guarantee is a false statement. Do not waste your money and time with this company!”

Helpful Report

Posted 3 years ago

“Disappointed in the touch up pen. I followed the directions exactly, was at the right temperature. The primer was super difficult to apply. The base coat would scrap off at the lightest touch when I tried to add the midcoat. Not pleased”

Helpful Report

Posted 3 years ago

“IT DID NOT MATCH IN COLOR”

Helpful Report

(Jeep) - Posted 3 years ago

“Color listed on their site so i ordered it. Couple days later get tracking information. Next day get an email that they do not make this color, and will refund me in 3-5 days. Why list the paint code on your site if you do not plan on making it? Big waste of time.”

Helpful Report

Posted 3 years ago

“They Suck, took my payment.. showed it had shipped.. then days later I emailed since thipment showed no movement they told me they no longer made the color I needed.. then they stated they sent an email that this had occurred and they were refunding me of my payment.. they did not and I had to dispute payment through my credit card..”

Helpful Report

Posted 3 years ago

“Disappointed in the delivery time of the paint I ordered. I chose to pay an extra fee to revive my order with 2-7 days. Unfortunately, that commitment was not met by Touch up Direct. In fact, I had to call the company to inquire about my order and if I hadn’t the shipment would have been delayed even more. I am very disappointed I the timely manner in which the product should have been mixed and shipped. Poor business execution as far as I am concerned and would suggest to others to look around before doing business with Tiuch up Direct.”

Helpful Report

Posted 3 years ago

“Trying this again as my negative review mysteriously did not work. This product did not work at all for me. I followed the instructions completely and not only did the paint color not really match the car, but when applying the clear coat it took off half the paint I'd applied and waited 30 minutes to dry. Additionally the paint just looked dirty even though the car had been freshly washed. Shipping was also terrible as it took 2 full weeks to arrive. Worst $30 I've spent and a waste of 1.5 hours of my time.”

Helpful Report

Posted 3 years ago

“I bought the full package...primer, base colour, paint, and clear coat...the amount of paint in the main paint tube was not sufficient to do even 2 coats. I had approximately 6 small stone chips and a small scratch from a dent.”

Helpful Report

Posted 3 years ago

“I paid to have express shipping (2-3 days) and 5 days later, I'm still waiting for kit. I realize mail may problematic at this time, but I've placed dozens of orders every month with different companies and haven't have this issue. When I check the tracking, it is not estimated for 2 more days and listed as "on time." It would appear that they charged me for express shipping and then shipped via the slowest method.”

Helpful Report

Posted 3 years ago

“Pen applicator totally stopped working after 2 dabs. Might of been good if applicator didn’t stop putting out paint”

Helpful Report

Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews