TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,867 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The color seems to match well but the clear coat is nowhere near gloss enough. Left my Mercedes Benz with a flat sheen that comes nowhere near matching the final process from the factory. My expectation was NOT that it would match perfectly but it should at least be somewhat glossy. Now I am looking for a clear coat from another source.”

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Posted 5 years ago

“color did not match my blue 2005 honda accord. order the same as what I had got from the dealer”

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Posted 5 years ago

“I have not received what I have order and I don’t know why”

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Posted 5 years ago

“Still waiting on my touch up paint. snail mail.”

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Posted 5 years ago

“I have never received my order. Is this a scam??”

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Posted 6 years ago

Hello, Your order is still on it's way to you. Shipments to the east coast usually take about five business days. You should have received an email with tracking information. If you are unable to locate the tracking number, please reach out to our support team by emailing Help@touchupdirect.com. Thank you,

Posted 5 years ago

“Still haven’t received touch up Paint.”

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Posted 6 years ago

Hello, Thank you for taking the time to provide some feedback. According to the tracking information the order was delivered yesterday. If for some reason the order was not received, please reach out to our support staff by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,

Posted 6 years ago

“I would rank it higher but have not received the product yet. About 10 days from order to delivery. They said "Fedex" delivery, but I missed the "Fed Ex Ground 10 days" delivery. I specifically ordered to get it while visiting my daughter 1000 miles away. Now I will be gone and walking her through trying to paint a repair. Interesting I get the review email before the product.”

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Posted 6 years ago

“I ordered Two colors received one, Still waiting for the other”

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Posted 6 years ago

Hi Thomas, Thank you for taking the time to leave a review. I've forwarded your information to our support team so they can help resolve the issue. I expect they'll be reaching out very soon. If you have any questions in the meantime, you can give us a call at 855-600-8160 or email us at help@touchupdirect.com. Thank you,

Posted 6 years ago

“I tried to use the "TOP" pen and the paint would not come out of the pen onto the tip.......cannot finish the project.....what gives?”

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Posted 6 years ago

“The color does not match my car's color!”

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Posted 8 years ago

“Sucks did't do the job.”

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Posted 8 years ago

“I used the website to match the color of the paint with my car but I always get the wrong one.”

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Posted 8 years ago

“Hello I received the touch paint in a decent time. The paint matched pretty good but when i went to use the clear coat the brushes bristles were unusable. Some bristles were bent which made for a terrible stroke when used.”

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Posted 8 years ago

“Site responded very slowly”

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Posted 8 years ago

“Unclear pricing. Displayed price doubles when you go to cart. I'm sure the reason is in the fine print, but if you want to please customers be transparent.”

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Posted 8 years ago

“Color didn't match”

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Posted 8 years ago

“website was acting very strange while trying to order. took twice as long as should have”

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Posted 8 years ago

“Paint is not adhering to touch up spot on vehicle”

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Posted 8 years ago

“One of the worst touch up oroducts I have used. I followed your directions to a T and gave it extra time to dry, when I went to clear coat the paint it wiped off. I cleared the area of all wax, excess paint and applied. The primer went great but the paint seems to be junk.”

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Posted 8 years ago

“Paint did not match. Was instructed to apply clear and check. Was sent gloss clear. This is a mat finish.”

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Posted 8 years ago

TouchUpDirect is rated 4.6 based on 13,867 reviews