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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
The color seems to match well but the clear coat is nowhere near gloss enough. Left my Mercedes Benz with a flat sheen that comes nowhere near matching the final process from the factory. My expectation was NOT that it would match perfectly but it should at least be somewhat glossy. Now I am looking for a clear coat from another source.
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color did not match my blue 2005 honda accord. order the same as what I had got from the dealer
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I have not received what I have order and I don’t know why
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Still waiting on my touch up paint. snail mail.
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I have never received my order. Is this a scam??
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Hello, Your order is still on it's way to you. Shipments to the east coast usually take about five business days. ​You should have received an email with tracking information. If you are unable to locate the tracking number, please reach out to our support team by emailing Help@touchupdirect.com. Thank you,
Still haven’t received touch up Paint.
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Hello, Thank you for taking the time to provide some feedback. According to the tracking information the order was delivered yesterday. If for some reason the order was not received, please reach out to our support staff by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,
I would rank it higher but have not received the product yet. About 10 days from order to delivery. They said "Fedex" delivery, but I missed the "Fed Ex Ground 10 days" delivery. I specifically ordered to get it while visiting my daughter 1000 miles away. Now I will be gone and walking her through trying to paint a repair. Interesting I get the review email before the product.
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I ordered Two colors received one, Still waiting for the other
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Hi Thomas, Thank you for taking the time to leave a review. I've forwarded your information to our support team so they can help resolve the issue. I expect they'll be reaching out very soon. If you have any questions in the meantime,​ you can give us a call at 855-600-8160 or email us at help@touchupdirect.com. Thank you,
I tried to use the "TOP" pen and the paint would not come out of the pen onto the tip.......cannot finish the project.....what gives?
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The color does not match my car's color!
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Sucks did't do the job.
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I used the website to match the color of the paint with my car but I always get the wrong one.
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Hello I received the touch paint in a decent time. The paint matched pretty good but when i went to use the clear coat the brushes bristles were unusable. Some bristles were bent which made for a terrible stroke when used.
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Site responded very slowly
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Unclear pricing. Displayed price doubles when you go to cart. I'm sure the reason is in the fine print, but if you want to please customers be transparent.
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Color didn't match
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website was acting very strange while trying to order. took twice as long as should have
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Paint is not adhering to touch up spot on vehicle
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One of the worst touch up oroducts I have used. I followed your directions to a T and gave it extra time to dry, when I went to clear coat the paint it wiped off. I cleared the area of all wax, excess paint and applied. The primer went great but the paint seems to be junk.
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Paint did not match. Was instructed to apply clear and check. Was sent gloss clear. This is a mat finish.
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TouchUpDirect is rated 4.6 based on 13,871 reviews