TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“color did not match my blue 2005 honda accord. order the same as what I had got from the dealer”

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Posted 4 years ago

“I have not received what I have order and I don’t know why”

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Posted 4 years ago

“Still waiting on my touch up paint. snail mail.”

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Posted 4 years ago

“I have never received my order. Is this a scam??”

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Posted 4 years ago

Hello, Your order is still on it's way to you. Shipments to the east coast usually take about five business days. You should have received an email with tracking information. If you are unable to locate the tracking number, please reach out to our support team by emailing Help@touchupdirect.com. Thank you,

Posted 4 years ago

“Still haven’t received touch up Paint.”

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Posted 4 years ago

Hello, Thank you for taking the time to provide some feedback. According to the tracking information the order was delivered yesterday. If for some reason the order was not received, please reach out to our support staff by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,

Posted 4 years ago

“I would rank it higher but have not received the product yet. About 10 days from order to delivery. They said "Fedex" delivery, but I missed the "Fed Ex Ground 10 days" delivery. I specifically ordered to get it while visiting my daughter 1000 miles away. Now I will be gone and walking her through trying to paint a repair. Interesting I get the review email before the product.”

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Posted 4 years ago

“I ordered Two colors received one, Still waiting for the other”

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Posted 4 years ago

Hi Thomas, Thank you for taking the time to leave a review. I've forwarded your information to our support team so they can help resolve the issue. I expect they'll be reaching out very soon. If you have any questions in the meantime, you can give us a call at 855-600-8160 or email us at help@touchupdirect.com. Thank you,

Posted 4 years ago

“I tried to use the "TOP" pen and the paint would not come out of the pen onto the tip.......cannot finish the project.....what gives?”

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Posted 4 years ago

“Paint color was not an exact match . The clear coat did not spray evenly and resulted in a lot of orange peel in the finish. This is the worst clear coat I have ever used.”

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Posted 4 years ago

Hello Matthew, Thank you for taking the time to provide feedback. I'm sorry to hear the product did not meet your expectations. We are committed to your satisfaction. I recommend reaching out to our support staff for help. The can provide the expert advice needed to correct any color or finish issue you may have. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160. Thank you,

Posted 4 years ago

“Went to use the Primer that I bought, and it came out like silly string. Very Disappointed.”

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Posted 4 years ago

Hello Troy, Thank you for taking the time to provide feedback. I ran a search on your order and did not see a primer purchase with us. Perhaps it was done under a different name? If the order was with us we can definitely ship you out a replacement can. Please reach out to our support team right away. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,

Posted 4 years ago

“There were two red colors available for my 2015 Elantra. I chose the one that looked to be the closes to my car and when sprayed on, it's not even close. Now I have an area on my car that's a clear “eyesore”.”

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Posted 4 years ago

Hi Jeffry, Thank you for taking the time to provide feedback. I'm very sorry to hear that your project did not turn out as expected. Did you contact our support team regarding the issue? I'm certain they can help you get the color you need. It will be important to have your color code handy to ensure we are recommending the correct color. Here's a help desk article with more information https://touchupdirect.zendesk.com/hc/en-us/articles/360013247893-Where-to-find-my-color-code You can reach support by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,

Posted 4 years ago

“I will say that the service level was quite good when speaking with the CSRs on ths phone and the product was delivered quite quickly however where I believe the experience and product fell short is in two spaces. Direction and colour. First off, I'm not a painter or an automotive body repair person. I dont know the first thing about steps to take in order to get my desired result or have any tips on how to apply paint in the most professional ways possible. Or the order of application and preparation. I ordered the brushes vs the pen andino matter how much of the product j tried tk remove and dsb off just because of the quality of the brush itself there was no way for me to apply without getting streak lines. Sure YouTube might be able to help but some instructions would be nice to have included. Secondly the colour match. Now this could have been a result of the first issue however, but the contours aren't an exact match so it's almost more noticable now then it was before.”

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Posted 4 years ago

“Does NOT help. Actually look worse. Very unhappy.”

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Posted 4 years ago

“Time from order to delivery too long”

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Posted 4 years ago

“Wrong paint took much longer than anticipated to get it I now have silver on a charcoal buick when the directions specifically said the color will change when it drys. The quality is there the color match not so much”

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Posted 4 years ago

“Top coat arrived with damaged brush and was unable to be smoothly applied”

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Posted 4 years ago

“I know pearl paint is hard to match but your 2010 Honda Goldwing Hot Rod Yellow is not very close. The closest I could manage was by just using the base coat and clear coats only. Any amount of pearl coat caused the color to be way too light.”

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Posted 4 years ago

“Paint did not work as anticipated. Shade was a little different.”

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Posted 4 years ago

“Application for rock chips is "blotchy". I used a dental microbrush but still had a hard time with a smooth finish. This was not a big issue for wheel road rash but problematic for the hood and bumper. A spray type of applicator might be better. The colour match is very good.”

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Posted 4 years ago

“Correct color but very small amount of paint”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews