TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,867 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“t”

Helpful Report

Posted 8 years ago

“No chat available. No return information on website. Customer service not easy to contact”

Helpful Report

Posted 8 years ago

“The color of the first order did not match. When I contacted customer service I was told that my order could not be returned and to contact my local dealer for an accurate color code.”

Helpful Report

Posted 8 years ago

“I contacted customer support inquiring about the quantity of product that would be required for my project. After 2 attempts, I received 2 different emails, with different answers. I later ordered enough product to repaint the roof, hood, and trunk lid on my 2008 Subaru Legacy (paint code from vehicle provided with order). The product was delivered well within the expected time. I carefully read the instructions provided with the product, and also of the instructions that were posted on their website. I used the test strips as directed, and compare those to the paint on the car. I noticed a little different in the shade, but I discounted that on the test strip material vs. the actual car material and the age of the paint. I had a perfect day for the application (upper 60s - low 70s), and began the painting process. I applied 3 coats of base (spray action from cans was not always consistent), and 2 coats of clear coat on the roof. I waited 2 hours, and then removed the masking tape and found that the color DID NOT match the factory color. I have since contacted customer service with a picture of the contrasting colors and requested a refund. I received an initial reply the same day of my message that requested a picture of the paint code label from the car. I promptly provided this information, and have not heard from them since (2 days ago).”

Helpful Report

Posted 8 years ago

“hnfsha”

Helpful Report

Posted 8 years ago

“color is not even a close match, autozone would have been better. really sucked so bad not even worth contacting customer service. go to for rite this place sucks.”

Helpful Report

Posted 8 years ago

“drop downs are slow and awkward when making a second entry, vehicle type box does not reset”

Helpful Report

Posted 8 years ago

“Color does not match swatch shown online.Not even close. Color was Blace Red for a 74 MGB which is shown online as orange which is what I wanted. It is way more red than orange”

Helpful Report

Posted 8 years ago

“Good website, poor quality paint. Only reason I'm buying your product again is because I'm halfway through a job and don't want to use two different brands. Paint has lots of orange peal and clear coat often cracks even after proper preparation. Will not buy again, and would recommend that other do not use your paint”

Helpful Report

Posted 8 years ago

“Did not march paint when dried. A waste of money, effort.”

Helpful Report

Posted 8 years ago

“got message no shipping method available. called phone number for Cust Service and was told to leave message.”

Helpful Report

Posted 8 years ago

“If you need something fast you'll are not the company to go to You'll send a email saying the item has shipped but it doesn't not go out until the next day it shouldn't take 6 days to get anything.”

Helpful Report

Posted 8 years ago

“Paint can did not work and could not talk to someone to fix problem.”

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Posted 8 years ago

“Ordering, shipping and price were all fine. The color I received doesn't match my vehicle”

Helpful Report

Posted 7 years ago

“It is hard to say I would recommend or buy again until I use the product. If I ever use the product again I will use a different form of paint. The small brush does not work well. I could not smoothly apply the product. The color did match fairly well, but the texture was poor (too thick) and I think I would only use some type of spray product in the future.”

Helpful Report

Posted 7 years ago

“The color doesn't match, even following every direction in the web site instructions clearly the paint looked darker than the original color in the car”

Helpful Report

Posted 7 years ago

“At first when I ordered I didn't get a scheduled date of delivery which was not what I wanted. As well as finding out it was purchased securely through another party. Then when I followed the alerts it was scheduled for a specific date I was happy with. Not long after it was rescheduled for delivery for four more days later. When I got it it was not what I expected. The price for fully mixed paint, and the amount was to purchase, was not what I thought it would be. I felt miss informed about buying the paint for professional painting equipment thinking it would be able to be mixed to make more for the price it was set for sale.”

Helpful Report

Posted 7 years ago

“Color did not match. Very disappointed”

Helpful Report

Posted 7 years ago

“tried to order, kept saying the payment method was invalid. wanted to call, couldn't. HAD to send an email. It turned out to be YOUR mistake. The expiration year had to be in the format, YYYY. you asked for the format YY. very irritating.”

Helpful Report

Posted 7 years ago

“YOUR FEE FOR SHIPPING ONE AEROSOL CAN IS RIDICULOUS ! FEX GROUND IS TOO EXPENSIVE AND OTHER METHODS (USPS) COULD BE A CHEAPER OPTION ! FIND BETTER WAYS TO SAVE MONEY !!”

Helpful Report

Posted 7 years ago

TouchUpDirect is rated 4.6 based on 13,867 reviews