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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
I can not review a product I have yet to receive, when I get it I'll let you know.
Helpful Report
The paint color was a perfect match but the application was poor. The instructions were not clear. The applicator has a brush on one end and a marker on the other end. The brush was pathetic and did a poor job; I tried the marker side but could not get any primer, paint or clear coat to come to the tip. I am disappointed in how the touch up turned out because I could not apply the primer, paint or clear coat smoothly.
Helpful Report
I received an email saying my order had shipped on July 3rd. According to the provided tracking link, my order did not ship until July 9, so I still haven't received it.
Helpful Report
I have not received any communication since I placed the order. I have not received the product. I have not received any shipping information. Ed Howard
Helpful Report
Delivery time was to long for the price!!!
Helpful Report
The website was easy to navigate but shipping was slow. The order was placed almost a week before you brought the package to FedEx.
Helpful Report
Hello, Thank you for providing the feedback. I apologize for the delay in getting your order out. The 4th of July holiday did delay shipping times a bit. It looks like your order is set to arrive this week. If you have any questions or would like further clarification,​ please feel free to reach out to our support by emailing help@touchupdirect.com Thanks,
Was supposed to have my order on Saturday and it is still not here; now not expected until Wednesday.
Helpful Report
Paint matched great but the clear coat they sent me was broken, haven't heard back from them. Not very happy
Helpful Report
I have not received my order yet or any updates but hope to soon
Helpful Report
next day it was poor you should return my money
Helpful Report
No order updates. No way to track order
Helpful Report
You may have very good products, but I can't say as I haven't received them yet. Originally Fedex tracking promised delivery on July 5, now they say July 9. Maybe you need to use a different carrier.
Helpful Report
I still haven’t received the paint I order more than a week ago this is ridiculous
Helpful Report
Paint matched perfectly, but seemed to run out and or not come out smoothly while putting on the second coat on three very small scratches. I worked slowly and methodically but even after the clear coat it was still not great. Maybe it is not possible when doing a touch-up. Follow up. When totally finished and dried it was poor to fair at best!
Helpful Report
Have not received yet
Helpful Report
Color match was right on. Read and followed directions carefully. Could not get primer to flow properly as if it were dried up. If I had to do over I would use a brush or aerosol. Tip application turned my touch up into an abomination. Wish I would have never tried as now I feel it looks worse,
Helpful Report
Have not received product.
Helpful Report
shipping two days late.
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Haven’t even received my order yet!! Not sure why!!????
Helpful Report
Have not received my order yet
Helpful Report
TouchUpDirect is rated 4.6 based on 13,871 reviews