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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
No update on response to request for shipping date
Helpful Report
11 -12 days to receive a product in metropolitan continental U.S. is so unacceptable by today’s standards when estimated shipping time at time of order was 5 days. Purchased to assist touching up my octogenarian parents new car when they visited and never received product in specified time period. Now I have to pay shipping again to personally ship it to them and doubtful they will be able to do themselves very well. We’ll see if product is any good once I get it
Helpful Report
After a week after making my paint they finally sent my package, they said they forgot to send it. There apology was to refund half my shipping fee, which I felt was a pretty poor apology. The paint did come and matched well. Little different because my vehicle has faded over 9 years. Due to the shipping issue I would not order again.
Helpful Report
You send a survey and I am still waiting for my purchase. What do you think my review would be?
Helpful Report
Easy to find product on website, easy to place order, still have not received the product after a week and a half. Was sent a review request before I have even received and used the product. Shipping time is way too long...
Helpful Report
Recently purchase some touchup paint - was told that I would receive the item within 5 to 7 days- It has been 9 days and still have not received the item. Sent an e-mail to TouchUpDirect and no reply. Would not order from you again! Terrible service.
Helpful Report
Took 5 days to ship my order. When I emailed asking if it had shipped yet, I received an auto reply that my message was received and that I would be replied to as soon as possible. Four days later and no reply. Haven't received the item yet, so can't rate that, but my experience thus far points to dismal customer service. Tracking shows the item is still a couple days out.
Helpful Report
I wasn't aware that there would be such a delay in receiving product. I initially bought it to correct a chip from a rental car but ended up returning it A WEEK AGO. The color MIGHT match my personal car but to me, it's about $30 wasted. Sigh. And oh, I asked if I could pick it up as I am in Culver City as was told no. That would have saved time for everyone and would have made me a satisfied customer but right now, I'm not.
Helpful Report
I have been charged for the product but I do not know when (if ever) I will get the product. I do not know if it has b een shipped, how it is shipped,when I will get it. Paul
Helpful Report
I placed my order July 8th. It shipped 10th but I have yet to receive it. Instead I received this link for a review. Such late shipment when the only shipping option was a $13 charge is not acceptable.
Helpful Report
Shipping is very very slow. Will not purchase from you again. Needed this paint by 7/16, the original delivery date I received. Very disappointed.
Helpful Report
Still haven't received order.
Helpful Report
I did not receive the assorted sand paper pack that was part of my order.
Helpful Report
Paint ran, color match did NOT blend. Would not recommend.
Helpful Report
You are asking me to review a product that I haven’t even received yet. That is poor customer service. I’m not sure about your products. Maybe you should survey people after you’ve sent the items they ordered.
Helpful Report
I'm giving a bad review because I haven't even received the product and you are already asking for a review. Shipping time has been outrageous!
Helpful Report
A label was created on 7/9/2019. Today is 7/12/2019. Still no tracking updates, so the items has NOT been mailed in 4 business days
Helpful Report
Ordered on 7/4 (ok holiday). An email that—Shipping label has been created. That’s all and no idea where the product is inspite of checking the tracking #. Maybe shipping system needs a review (7/11)
Helpful Report
It has been over a week since I ordered the product and has yet to receive the product
Helpful Report
They don't tell you how long for shipping, I am still waiting for my shipment to arrive. Ordered on the 3rd and it's the 10th and still nothing.
Helpful Report
TouchUpDirect is rated 4.6 based on 13,871 reviews