TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,871 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was placed on the 15th of July. According to FedEx Tracking, a shipment label was created on the 17th. The paint didn't leave TuD until 3:12 PM on 7/22, a week after I ordered. Today is 7/24 and I still do not have my order. FedEx tracking says it is scheduled for Friday 7/26. Snail Mail is faster!”

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Posted 6 years ago

“Ordered on July 15, shipping label made 17. Was supposed to receive on 23rd. Called and it hadn't shipped yet. An email would have been nice notifying of the delay. Still waiting and hoping I get my order.”

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Posted 6 years ago

“Still haven’t received my order - only reason I give it 2 stars is because the last time I used them they were pretty good.”

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Posted 6 years ago

“took 6 weeks to get it.”

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Posted 6 years ago

Hello, Thank you for taking the time to provide feedback. I just checked on the transit time of your order, and the total time from purchase to delivery was seven days. We strive to get orders to our customers a quickly as possible, so this matter is important to us. If you believe this information is not accurate, please reach out to our support by calling 855-600-8160, or you can email help@touchupdirect.com. We are happy to provide further assistance. Thank you,

Posted 6 years ago

“did not get complete order primer didnt come with order#57058480”

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Posted 6 years ago

“Uneven and rough paint distribution”

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Posted 6 years ago

“Ordered 7/15, shipped 7/16 ?, arrived at USPS shipping facility on 7/23 ?, scheduled to possibly receive 7/28”

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Posted 6 years ago

“Have not received after waiting 9 days for a tube of touch up. It was to have been here yesterday and did not arrive. No way to track. I have no idea who is bringing the product.”

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Posted 6 years ago

“Received wrong order and missing items”

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Posted 6 years ago

“Bought a complete kit, no overall instructions were provided. Based a u tube video I used the sand paper you sent to try and smooth out the scratches prior to repair. It destroyed the finish and I had to go to a body shop for repairs. Very dissatisfied!”

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Posted 6 years ago

“I picked Toyota color from Avalon body "3TO" to match up with "touchUdiect" color. The Color pan red is lighter than my cat color. My color is maloon color. I bought a pen a few month ago, that color was red as well. I wish I can return this pen.”

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Posted 6 years ago

“For what it cost for shipping The length of time that it takes to get the product is slower than a second coming of Christ!”

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Posted 6 years ago

“Paint spots don't have accurate colors and don't clean up nice.”

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Posted 6 years ago

“I was supposed to receive my order by today 7/22 and now tracking says it will be 7/25. If I get the product I ordered sometime, I’ll do another review.”

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Posted 6 years ago

“I still have not received the paint. It takes too long to deliver!”

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Posted 6 years ago

“I was not satisfied with the pin. Paint wasnt as smooth on surface. Didnt like the look.”

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Posted 6 years ago

“In this day and age of “Free Shipping”, “Express Shipping”, and NORMALLY, “3 Day Shipping”, it’s taking over a week for my package to be shipped from California here to Michigan. I could have driven to California and back in less time than it’s taken my package to arrive here in Michigan, by FedEx no less!! FedEx really?! I would expect that from our SLOW US Postal Service, but, from Fed Ex?! Come on now!”

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Posted 6 years ago

“I haven’t received my order yet. Still waiting.”

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Posted 6 years ago

“I still haven't received the product yet. Ridiculously slow shipping. How do you expect me to give a review of it before you send it?”

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Posted 6 years ago

“have not received product yet whats up it was to come to me by 7/19/2019 not very happy”

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Posted 6 years ago

TouchUpDirect is rated 4.6 based on 13,871 reviews