Login
Start Free Trial Are you a business? Click Here

TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
The order was placed on the 15th of July. According to FedEx Tracking, a shipment label was created on the 17th. The paint didn't leave TuD until 3:12 PM on 7/22, a week after I ordered. Today is 7/24 and I still do not have my order. FedEx tracking says it is scheduled for Friday 7/26. Snail Mail is faster!
Helpful Report
Ordered on July 15, shipping label made 17. Was supposed to receive on 23rd. Called and it hadn't shipped yet. An email would have been nice notifying of the delay. Still waiting and hoping I get my order.
Helpful Report
Still haven’t received my order - only reason I give it 2 stars is because the last time I used them they were pretty good.
Helpful Report
took 6 weeks to get it.
Helpful Report
Hello, Thank you for taking the time to provide feedback. I just checked on the transit time of your order, and the total time from purchase to delivery was seven days. We strive to get orders to our customers a quickly as possible, so this matter is important to us. If you believe this information is not accurate, please reach out to our support by calling 855-600-8160, or you can email help@touchupdirect.com. We are happy to provide further assistance. ​ Thank you,
did not get complete order primer didnt come with order#57058480
Helpful Report
Uneven and rough paint distribution
Helpful Report
Ordered 7/15, shipped 7/16 ?, arrived at USPS shipping facility on 7/23 ?, scheduled to possibly receive 7/28
Helpful Report
Have not received after waiting 9 days for a tube of touch up. It was to have been here yesterday and did not arrive. No way to track. I have no idea who is bringing the product.
Helpful Report
Received wrong order and missing items
Helpful Report
Bought a complete kit, no overall instructions were provided. Based a u tube video I used the sand paper you sent to try and smooth out the scratches prior to repair. It destroyed the finish and I had to go to a body shop for repairs. Very dissatisfied!
Helpful Report
I picked Toyota color from Avalon body "3TO" to match up with "touchUdiect" color. The Color pan red is lighter than my cat color. My color is maloon color. I bought a pen a few month ago, that color was red as well. I wish I can return this pen.
Helpful Report
For what it cost for shipping The length of time that it takes to get the product is slower than a second coming of Christ!
Helpful Report
Paint spots don't have accurate colors and don't clean up nice.
Helpful Report
I was supposed to receive my order by today 7/22 and now tracking says it will be 7/25. If I get the product I ordered sometime, I’ll do another review.
Helpful Report
I still have not received the paint. It takes too long to deliver!
Helpful Report
I was not satisfied with the pin. Paint wasnt as smooth on surface. Didnt like the look.
Helpful Report
In this day and age of “Free Shipping”, “Express Shipping”, and NORMALLY, “3 Day Shipping”, it’s taking over a week for my package to be shipped from California here to Michigan. I could have driven to California and back in less time than it’s taken my package to arrive here in Michigan, by FedEx no less!! FedEx really?! I would expect that from our SLOW US Postal Service, but, from Fed Ex?! Come on now!
Helpful Report
I haven’t received my order yet. Still waiting.
Helpful Report
I still haven't received the product yet. Ridiculously slow shipping. How do you expect me to give a review of it before you send it?
Helpful Report
have not received product yet whats up it was to come to me by 7/19/2019 not very happy
Helpful Report
TouchUpDirect is rated 4.6 based on 13,871 reviews