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TouchUpDirect Reviews

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

Company Reviews

Product Reviews

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

TouchUpDirect 1 star review on 24th July 2022

TouchUpDirect 5 star review on 30th May 2022

Richard Cunningham

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 21st August 2021

TouchUpDirect 5 star review on 5th June 2021

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had to put three coats on our small chip when we first received the touch up. (One of the two pens broke after the first use because the tip quit functioning.) A few weeks later we discovered another small chip and when we tried to use the second pen, it was so watery (after much shaking) it wouldn’t even stick to the chip. It was pretty much worthless and we would never buy this product again.”

Posted 4 years ago

“The paint match is good. The pen applicator is terrible. The pen needs a redesign and/or a brush should be added.”

Posted 4 years ago

“the dispenser did not work well and the large sponge/brush made delicate work impossible. Therefore, primer and paint was applied onto areas not needing touch-up. The result looks bad.”

Posted 4 years ago

“Although the process of purchasing was easy and the product arrived pretty quickly, the product itself was not good. The paint either doesn't want to come out, or flows out in puddles. One of the paint pens stopped working altogether. The paint color is poorly matched and one of the two pens was chalky white rather than matching the pearly white of my car. Sadly, the pen the fell apart and stopped working was the one that actually matched my paint. Also, trying to put paint on smoothly with a hard tipped pen is virtually impossible. I wish I had gone to an auto parts store and purchased the touch up paint from there. My best friend did that and hers came out beautifully and was much less expensive.”

Posted 4 years ago

“2011 mini cooper. They have the wrong red color.”

Posted 4 years ago

“After 4 coats of the color I gave up!”

Posted 4 years ago

“Overpriced and not worth it. Extremely disappointed in the product. Do not recommend.”

Posted 4 years ago

“Have not received product yet!!!”

Posted 4 years ago

“color does not match at all, hoping to receive a refund?”

Posted 4 years ago

“Whom ever is your tech. person should find another job field. One day I can order using IE. the next time I was TOLD to use google ! When I could get the time away from automotive service writing during your open hours, I ordered code #476 brilliant blue, it shipped as a #425 silver.. Maybe you could use a whiter/ grayer ink on the packing slip and smaller font too!”

Posted 4 years ago

“Difficult to write a review since the item has yet to arrive. Last update says it left Charles de Gaulle airport, Paris at 8.45am on Friday (ie 5 days ago) but nothing since then. Will happily provide a review when it eventually arrives!”

Posted 4 years ago

“Did not go on smoothly wish I would have ordered the brush & bottle type.”

Posted 4 years ago

“I contacted you three times and finally my wife contacted you again. We had a broken bottle in shipment. You finally got a response about three days after my wife’s email contact and finally you are sending a new bottle. The last email finally got a response, THANK YOU!!! Your paint kit looks great I’ll let you know when I use it.”

Posted 4 years ago

“The tips on these peens are so hard they take of the previous coat... difficult to apply”

Posted 4 years ago

“the pens were messy when i got them”

Posted 4 years ago

“The paint (MGB BLY12) was too yellow and didn't really match. I am disappointed but didn't return the paint and never applied the clear coat. I will not recommend to members of the three other car clubs I am a member of. Richard Riggs, 4001 Pala Mesa Oaks Dr., Fallbrook, CA 92028”

Posted 4 years ago

“Last time I buy pens, this method does not work. I made a mess despite being careful, but impossible to use the pens for this color. Now I have to at some point take it to a professional for fix.”

Posted 4 years ago

“Very little paint...darker in color. I bought touch up paint from the dealership and it worked perfectly.”

Posted 4 years ago

“The paint pen was dried up from the start, was able to squeeze just enough to do the chip”

Posted 4 years ago

“The paint came out extremely slow while the clear coat poured out. I was hoping for better results.”

Posted 4 years ago

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TouchUpDirect is rated 4.6 based on 13,852 reviews