Login
Start Free Trial Are you a business? Click Here

TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Excellent products
Helpful Report
I tried to use the "TOP" pen and the paint would not come out of the pen onto the tip.......cannot finish the project.....what gives?
Helpful Report
Primer and the actual touch up pen seem okay. The clear coat is horrible. Polishing compound evened things up only slightly, but still does not match the original finish and I'm not at all convinced that there will be any durability at all.
Helpful Report
Hello Timothy, Thank you for the feedback. I'm sorry to hear about the trouble with the clear coat. I ran a search but wasn't able to find any support requests regarding the issue. I highly recommend reaching out to our support team. They'll be able to offer you a solution to the problem. We're looking forward to serving you. - Lonnie T.
color of course did NOT match. Got the color code from the car.
Helpful Report
Everything was fine until I used the paint. Tiny particles came out and I even took photos.
Helpful Report
The colour matching was very good. Easy to apply.
Helpful Report
Best touch up I’ve ever used. Fast shipping.
Helpful Report
The paint that was sent was the exact match. Good instructions for use of the paint and the clear coat. Prompt delivery.
Helpful Report
Have used some of the products, Like the way the paint pen works. will be using the rest soon.
Helpful Report
Paint color was not an exact match . The clear coat did not spray evenly and resulted in a lot of orange peel in the finish. This is the worst clear coat I have ever used.
Helpful Report
Hello Matthew, Thank you for taking the time to provide feedback. I'm sorry to hear the product did not meet your expectations. We are committed to your satisfaction. I recommend reaching out to our support staff for help. The can provide the expert advice needed to correct any color or finish issue you may have. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160. Thank you,
As a consumer in an environment where great customer service is sadly rare these days, the extraordinary companies that truly do care stand out and resonate! From the imleccable communication, to the fast delivery, to the great products, to offering educational videos when help is needed, to making sure everything is right resulting in above and beyond customer service. Touch Up Direct does it 100% right from start to finish and should be your go to place! Thank you Touch Up Direct, I am grateful to have found you!
Helpful Report
Thank you for the kind words Brian! We're truly grateful your business. I'll be sure to share this message with our support team. - Lonnie T.
Went to use the Primer that I bought, and it came out like silly string. Very Disappointed.
Helpful Report
Hello Troy, Thank you for taking the time to provide feedback. I ran a search on your order and did not see a primer purchase with us. Perhaps it was done under a different name? If the order was with us we can definitely ship you out a replacement can. Please reach out to our support team right away. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,
paint continues to run out of tube when closed.
Helpful Report
Hello Lynne, Thank you for leaving us this feedback. I apologize for the trouble with the product. We want to be sure you are satisfied with your purchase so please reach out to our support staff. I'm confident they'll be able to offer a quick resolution to your concern. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,
Easy to order, quick delivery, quality product - no problems - very satisfied all around....
Helpful Report
Great product. Front hood of my explorer was pealing paint due to poor factory paint job, which ford wouldn’t own up to or cover and wanted to charge me an arm and a leg for their mistake to repaint. so I purchased this touch up kit vs repainting the whole hood and it fixed it myself.
Helpful Report
Hi Preston, Great job on the repair! It's always nice to hear when our customers are able to restore that pride of ownership in their vehicles. We'd love for you to share your story on our community https://touchupdirect.zendesk.com/hc/en-us/community/topics Thank you for the feedback. Let us know if there's anything you need. - Lonnie T.
The instructions were very clear. The video was very good. The product is extremely easy to use and does a great job. The color match was spot-on.
Helpful Report
Paint never fully cured after 8+ days, which caused it to come right out of the chips during the sanding/compounding process. Will not purchase again. Only upside is the color was nearly a perfect match, but that doesn’t matter if it would get hard enough to sand.
Helpful Report
Hello Kal, Thank you for taking the time to provide feedback. I'm sorry to hear the product did not perform as expected. I ran a quick search but couldn't find a support ticket related to the issue. I highly recommend reaching out to our customer support team. I'm sure they can provide some expert advise to help solve the issue. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160
Fast shipment and color matched.
Helpful Report
Color is lighter than the original paint on my car.
Helpful Report
Color match was perfect! Took a little longer than expected to get here but not much. If the need arises, I'll buy from you again.
Helpful Report
TouchUpDirect is rated 4.6 based on 13,871 reviews