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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Easy, smooth transaction.
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Still haven’t received touch up Paint.
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Hello, Thank you for taking the time to provide some feedback. According to the tracking information the order was delivered yesterday. If for some reason the order was not received, please reach out to our support staff by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,
GREAT PRODUCT, EASY TO APPLY EVEN FOR FIRST TIMERS LIKE MY SELF,THANK YOU
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Matched well
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Product came in on time, and worked very well. Had enough for touch ups.. Will use again.
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Fast and good service
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I received my order yesterday and have yet to try it out. However, the cap on the primer was cracked and about a third of the paint had spilled out.
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I would rank it higher but have not received the product yet. About 10 days from order to delivery. They said "Fedex" delivery, but I missed the "Fed Ex Ground 10 days" delivery. I specifically ordered to get it while visiting my daughter 1000 miles away. Now I will be gone and walking her through trying to paint a repair. Interesting I get the review email before the product.
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Perfect color match. Great customer service. Fast shipping. They are the best!
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Touch up Direct was prompt in their responses to my questions and I received the product very quickly.
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No instructions for use were provided. I suppose I'll have to go online to find them. I hope it's a good product for the price. I found their shipping to be prompt, but I have yet found the nerve to try using the product until I get instructions.
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Never received product to review. Please help me track this product.
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Hello, I just tracked your order and it appears that FedEx is having trouble delivering it. Please reach out to our support staff right away so they can help figure out what the issue is. They can be reached by calling 855-600-8160 or by emailing help@touchupdirect.com We look forward to serving​ you. Thank you,
I can't rate the product because I haven't received it, even though I ordered a while back.
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Not what I expected, in a good way. Paint matched my white Tesla model 3 perfectly. Good product
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Very good excellent product
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It was a total bust...
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Hello, Thank you for taking the time to provide feedback. I'm sorry your touch up experience wasn't great. I ran a search and wasn't able to find any open requests with our support staff. I highly recommend reaching out to them. They can provide expert advise on how to get your touch up project back on track. They can quickly resolve any color or application issues you may be experiencing. Support can be reached by calling 855-600-8160 or by emailing help@touchupdirect.com We look forward to serving you. - Lonnie T.
Great color match! Fast service!! Thank you for everything!!!
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Not sure if I had bad clear coat or what but after primer, color, and letting it dry for over an hour any attempt to put clear coat on makes the paint “wet” again and the clear coat pulls the paint right off. Spent a couple hours trying to follow instructions exactly and it’s a complete waste of time. And of course the color doesn’t match without the clear coat but you can’t apply clear coat.
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I ordered Two colors received one, Still waiting for the other
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Hi Thomas, Thank you for taking the time to leave a review. I've forwarded your information to our support team so they can help resolve the issue. I expect they'll be reaching out very soon. If you have any questions in the meantime,​ you can give us a call at 855-600-8160 or email us at help@touchupdirect.com. Thank you,
Everything was good except the paint didnt match.. My cars a 2013.. the paint was too dark. I think it would have matched fine if my car was new as paint fades over time. If there was a way to lighten the paint that would be great. Something you could add to it to customize it. Otherwise the quality of everything was excellent. Unfortunately its obvious that its been touched up.
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TouchUpDirect is rated 4.6 based on 13,871 reviews