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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
SMALL order placed July 4 and shipped on July 5 has still not arrived as of July 11. Fedex track says delivery on July 15. This is outrageous. A spray can of paint taking at least 10 days to arrive is abysmal service.
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Still haven't received product
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Price per paint ratio is exceptionally poor, but the color match was very good, so the product is acceptable.
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Paint match was good. Price just right. Shipping allitte slow at 2 weeks.
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Request to customer service took too long to respond to message. I wanted to add something to my order and emailed hours later to change, but I did not receive a response until after it shipped prompting a second order. There was also estimates ship time when ordering. I chose the most expensive option (FedEx) figuring it would be the cheapest option. It has been over a week since my order and it has still not arrived.
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Been waiting for warmer weather. Used it yesterday. Made out fine.
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The paint was a very good color and metal flake match. The ordering and shipping was easy and efficient.
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I ordered the three step paint pen set. It worked very well and very easy to use!
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Merchandise did not arrive very quickly it may have to do with the holiday in the middle of the delivery. Merchandise arrived today 07/11/19
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Had to cancel order, no problem at all.
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Have not received purchase yet so therefore I cannot give higher rating
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It has been over a week since I ordered the product and has yet to receive the product
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Have not received my order so I rated it at 3 stars. Been one week since I’ve ordered and just got confirmation that it’s shipped.
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Good Service
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I like the paint quality. Product was well packed. Customer service replied to my inquire in a timely manner. Delivery could be a little faster. I will definitely buy again from Touch Up Direct.
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I ordered my paint on July 4 today is July 11. I did not receive it yet
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Responded promptly
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They don't tell you how long for shipping, I am still waiting for my shipment to arrive. Ordered on the 3rd and it's the 10th and still nothing.
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Ordered a week ago. Not been shipped. Sent an email asking what's wrong? Got no answer, but is now showing as accepted by post office. Hope this stuff is good, it's a long wait. Can't review paint yet as I still don't have it. This review is for customer service and shipping speed.
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I ordered the wrong color and i called and they ordered the new color for me. Great service
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TouchUpDirect is rated 4.6 based on 13,871 reviews