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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Great technical service.
Helpful Report
Great coverage. Fast and helpful customer service.
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My last order was an exact match on my truck, Easy to use web site with all the info you need.
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Have wait until I get my order and use it on my new 2020 FORD Titanium Escape Hybrid. Desert Gold.
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Great customer service! I ordered the wrong color, and they offered to send me the correct color for no extra cost. I received my products promptly and I am a very satisfied customer!!
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Looked all over the internet for the paint product I needed and finally found it on TouchUpDirect. Good prices and the item is currently on the way the day after I ordered it.
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Color match is excellent. That is as far as quality goes. Durability of the paint and clear coat is terrible. Blending the clear coat with the cars original clear coat is impossible. If you even approach the finish with a professional buffing machine you will strip off both clear coat and paint. Their product in only useful if trying to cover up a scratch on a beater or in a non visible area.
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The good of it was someone got right back to me, so I gave 2 stars. The bad was that there was no help at all with the paint code. I have a 2014 HONDA CB1100 and needed some touch up paint. You don't have that bike listed in your data base. I made contact with your rep and said don't know, cant help you. So I went to another supplier of touch up paint and they had it in their data base, but asked me to double check the paint code. I told them I didn't know where to look, and they replied that HONDA motorcycles have the paint code under the seat and to the rear of the bike. There it was. So I spent $65 on a kit with them. With just a little bit of work (research) you guys could have made the sale. I have 3 bikes, 5 jet skies, 4 cars and a truck. Future sales are also out.
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Mary Jean was courteous, knowledgeable and very helpful. Got the product as advertised and very satisfied with it.
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Thank you for having everything.
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Sam with customer service was great!
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Web site was easy to order and reasonable prices.
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Easy to use website, finding the right color for my car was simple and the website showed where to look on my car to find the color code. ⭐️⭐️
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Helpful information.
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Perfect color match and how to information for using the product. Excellent!
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great job done on my car
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Excited to get the touch up paint and hope it’s as good as your service has been!
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I purchased the paint I needed as I have done before. Waited for over a week for a tracking number on a supposed two day turn around. Finally after contacting customer service and getting the run around, days later I was sent an email saying that the toner needed to make my color was discontinued and they’d refund me. Waited a week for the refund. Oh. By the way. The product is STILL on the website for others to order and go through what I went through. That’s good business practice right there.
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Easy to find the correct color needed for my vehicle.
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my issue was the fact that chrysler created two different colors and claimed that they both matched my 07/08 Chrysler Aspen color .......Cognac Crystal Pearl, and like most stuff Chrysler does over the past 20-40 years, well they were incorrect........I love 95 % my SUV ............ and not so much with Chrysler as a car builder, or a keeper of promises. Touch up direct did there very best and have very capable customer support people. tracy
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TouchUpDirect is rated 4.6 based on 13,871 reviews