TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,867 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible color match”

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Posted 6 years ago

“Colors are not exactly right”

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Posted 6 years ago

“I ordered the correct paint code for my vehicle and it does not match. It’s much darker than the original. The first time I ordered touch up it was an exact match. I am not sure what happened but I will not order again.”

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Posted 6 years ago

“Ford Springtime Yellow color was not even close. I followed the directions precisely, applied primer/base color/clean coat as instructed and when the garage was between 70° & 80°. Color is too gray. I’m not happy.”

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Posted 6 years ago

“after applying per instruction .color didn't match correctly”

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Posted 6 years ago

“Pen leaked profusely.”

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Posted 6 years ago

“I tried using it several times. Seems to be about dried up. When I shake it, the ball hardly moves. Pretty disappointed in the product.”

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Posted 6 years ago

“The color match is okay but the way it applies makes finish unsmooth. Sanding it will remove the paint so there’s no way around it. Maybe the spray would work better”

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Posted 6 years ago

“Not a good color match, obvious difference in the match? And the race red ford factory color. Also its water based paint. , at $50 dollars its alot for a mismatch.”

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Posted 6 years ago

“I followed the directions. Paint appeared to match after midcoat. After clear coat it did not match. Thank goodness the spots were small. I did practice on a obscure part of the car. I should have stopped there. The applicators are cheap and tricky to use in terms of getting a good finished look. This was paint was for a 2017 Subaru I think it was called ice white pearl or something similar.”

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Posted 6 years ago

“There was not enough paint in the can to cover an area 3 feet by 18 inches with 2 coats. It was mostly clear spray.”

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Posted 6 years ago

“I didn’t care for the applicator. Would have preferred a simple .5 oz jar of paint. Color was accurate.”

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Posted 6 years ago

“Color ordered was very different from the paint on my motorcycle. Also, the 3 step process for small chips and scratches is awful. By the time it is mixed and the required number of coats added there is a big lump on the surface. A simple pen...color on one end and clear on the other would be much better. I am a parts manager for a car dealership and that is the way all our touchup paint is supplied. This was a total waste of money. $40+ and I cannot used it.”

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Posted 6 years ago

“The matched well but the clear coat did not come out smooth and left a globs.”

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Posted 6 years ago

“Color did not match at all.”

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Posted 6 years ago

“The can I ordered didn't even cover the whole bumper. Disappointed.”

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Posted 6 years ago

“Product did not provide satisfactory result when instructions were followed”

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Posted 6 years ago

“White was not a good match”

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Posted 6 years ago

“Waste of money. The pens wouldn't flow smoothly. Ended up looking ten times worse than when I started. Had to go to a body shop to undo the mess I made, costing three times more.”

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Posted 6 years ago

“The color was only a close match to the factory paint. The jar n pen were both a different color and close match. The pen described for small scratches and stone chip's is the size of a felt tip marker which after one use remains clogged and unusable.received email requesting pictures could not get a good picture to show the miss match so the product's remain only partially used.”

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Posted 6 years ago

TouchUpDirect is rated 4.6 based on 13,867 reviews