Login
Start Free Trial Are you a business?? Click Here

TouchUpDirect Reviews

4.6 Rating 13,866 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,866 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews
Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
19
Anonymous
Anonymous  // 01/01/2019
Pens arrived but were a waste of money paint inside was dried up nothing would come out of pens.will never buy from again.
Helpful Report
Posted 6 years ago
Color did not match. Could not use
Helpful Report
Posted 6 years ago
The Clear marker was dried out and the color did not match
Helpful Report
Posted 6 years ago
Very Little paint Not as advertised as marker Clear cost with brush, difficult to apply. Overall dissapinting experience.
Helpful Report
Posted 6 years ago
the color was NOT a match to genuine Ford paint. Not happy customer.
Helpful Report
Posted 6 years ago
I used the paint about three weeks ago and the gray was totally dry. No amount of shaking or squeezing would bring paint to the tip. I finally stuck an artist paint brush in the end of the tube but the painting results were bad. The clear coat tube was fine.
Helpful Report
Posted 6 years ago
Pen is not a good option
Helpful Report
Posted 6 years ago
The paint did not adhere well to our GMC Acadia.
Helpful Report
Posted 6 years ago
The paint looks gray not white, I know the primer is gray, and after I apply the primer and let dry I applied the white and let dry it looks gray so I let it dry and reapplied and repeated that process like 8 time and it still looks gray
Helpful Report
Posted 6 years ago
The paint didn’t match my vehicle.
Helpful Report
Posted 6 years ago
I had a small scratch (about 3/4 inch by 1/16 inch) on the rear bumper of my Carrera White Metallic Porsche. The first touch up pen I received was broken, and the tip fell out of the pen. I got a replacement, but in Carrera White (not metallic...their mistake). There's a noticeable difference between the two. I should have paid attention to the numerous bad reviews of this outfit. I eventually had the scratch touched up professionally. Save your time and money - go elsewhere.
Helpful Report
Posted 6 years ago
paint was bad quality and process was not as easy as advertised
Helpful Report
Posted 6 years ago
Paint pens didn’t work well at all. Very runny, didn’t adhere. Ended up throwing it all away, did not fix the problem.
Helpful Report
Posted 6 years ago
Color didn’t match. Not even close.
Helpful Report
Posted 6 years ago
The color does not match. I have returned the product for a full refund, and hope you will accommodate my request. Thank you.
Helpful Report
Posted 6 years ago
Both cans of color I purchased did not work. One sprayed for about 15 seconds then stopped working. The second can never worked at all no matter how hard I depressed the button.
Helpful Report
Posted 6 years ago
The paint I got for my Hyundai Elantra 2013 turned out darker than the original paint, on top of that the clearcoat I was sold is not glossy at all, so now I have this big dark matte patch where the scratches used to be on my car, honestly I think I preferred how it looked scratched up at this point. Looks awful.
Helpful Report
Posted 6 years ago
None of the colors were even close to the original pain
Helpful Report
Posted 6 years ago
I received my product and the container of paint was opened and spilled all over everything. I reached out to customer service and never heard back. Awful experience and a waste of money
Helpful Report
Posted 6 years ago
Didn’t work that well
Helpful Report
Posted 6 years ago
TouchUpDirect is rated 4.6 based on 13,866 reviews