TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pens arrived but were a waste of money paint inside was dried up nothing would come out of pens.will never buy from again.”

Helpful Report

Posted 6 years ago

“Color did not match. Could not use”

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Posted 6 years ago

“The Clear marker was dried out and the color did not match”

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Posted 6 years ago

“Very Little paint Not as advertised as marker Clear cost with brush, difficult to apply. Overall dissapinting experience.”

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Posted 6 years ago

“the color was NOT a match to genuine Ford paint. Not happy customer.”

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Posted 6 years ago

“I used the paint about three weeks ago and the gray was totally dry. No amount of shaking or squeezing would bring paint to the tip. I finally stuck an artist paint brush in the end of the tube but the painting results were bad. The clear coat tube was fine.”

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Posted 6 years ago

“Pen is not a good option”

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Posted 6 years ago

“The paint did not adhere well to our GMC Acadia.”

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Posted 6 years ago

“The paint looks gray not white, I know the primer is gray, and after I apply the primer and let dry I applied the white and let dry it looks gray so I let it dry and reapplied and repeated that process like 8 time and it still looks gray”

Helpful Report

Posted 6 years ago

“The paint didn’t match my vehicle.”

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Posted 6 years ago

“I had a small scratch (about 3/4 inch by 1/16 inch) on the rear bumper of my Carrera White Metallic Porsche. The first touch up pen I received was broken, and the tip fell out of the pen. I got a replacement, but in Carrera White (not metallic...their mistake). There's a noticeable difference between the two. I should have paid attention to the numerous bad reviews of this outfit. I eventually had the scratch touched up professionally. Save your time and money - go elsewhere.”

Helpful Report

Posted 6 years ago

“paint was bad quality and process was not as easy as advertised”

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Posted 6 years ago

“Paint pens didn’t work well at all. Very runny, didn’t adhere. Ended up throwing it all away, did not fix the problem.”

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Posted 6 years ago

“Color didn’t match. Not even close.”

Helpful Report

Posted 6 years ago

“The color does not match. I have returned the product for a full refund, and hope you will accommodate my request. Thank you.”

Helpful Report

Posted 6 years ago

“Both cans of color I purchased did not work. One sprayed for about 15 seconds then stopped working. The second can never worked at all no matter how hard I depressed the button.”

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Posted 6 years ago

“The paint I got for my Hyundai Elantra 2013 turned out darker than the original paint, on top of that the clearcoat I was sold is not glossy at all, so now I have this big dark matte patch where the scratches used to be on my car, honestly I think I preferred how it looked scratched up at this point. Looks awful.”

Helpful Report

Posted 6 years ago

“None of the colors were even close to the original pain”

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Posted 6 years ago

“I received my product and the container of paint was opened and spilled all over everything. I reached out to customer service and never heard back. Awful experience and a waste of money”

Helpful Report

Posted 6 years ago

“Didn’t work that well”

Helpful Report

Posted 6 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews