TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was very easy to make the reservation. The tour operator Ho An Express immediately sent me a welcome email with my itinerary. However, on that email they said it was an upgrade fee to a three star hotels. Yet the "What's included" section on the tour at there website Listed three-star hotels. So, when I inquired about it, and asked if we would be staying at the hotels listed in the "was included" section the tour operator stated if they were available. That does not explain why they have an upgrade fee to a three star hotel. Neither tour radar or Ho An express has answered this particular question.”

Helpful Report

Posted 7 years ago

Hello Kimberly, Thank you for your review and your feedback on our site. We're really pleased to hear you found the booking easy to make. We can assure you there is no upgrade fee for the 3-star accommodation on your tour, which leads us to believe the information in the email the operator has sent you directly is not correct and/or needs updating. We will be in contact with them to rectify this and thank you for bringing it to our attention. To be clear, the three-star twin or triple share accommodation on your tour is the 'base' price of the tour, requiring no upgrade fee. Kind Regards, The TourRadar Team

Posted 7 years ago

“So far everything have been very good”

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Posted 7 years ago

“Provided all the information I needed to make a decision and book my trip. The website was really easy to use and the process was super simple. I would definitely use tour radar again.”

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Posted 7 years ago

“I was able to reserve space without any problems”

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Posted 7 years ago

“Every time I asked a question, the replies were quick, people wonderful and my questions were answered!”

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Posted 7 years ago

“I found the website user-friendly and enquiries were answered very promptly. Booking a tour was also essy. So, overall a happy experience for me. Thanks.”

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Posted 7 years ago

“I was able to find and book the tour that seemed best .”

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Posted 7 years ago

“helpful, communicated in English although it wasn't immediately apparent that the company was based in Vienna. Gave me an unexpected discount. I am hopeful that the tour goes well”

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Posted 7 years ago

Hello Paul, Thank you for your review. You're absolutely correct, our offices are located in Brisbane, Australia; Toronto, Canada and our head office is in Vienna, Austria. This allows us to offer our customers 24hour support no matter where they are in the world. This information is also available on our contact page, but if you'd like to know any more about our company, please simply ask! Happy Travels! The TourRadar Team

Posted 7 years ago

“Quirine was very helpful with my booking after having issues of not being able to pay for my tour online.”

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Posted 7 years ago

“I have called TourRadar seveal times and each person that I have talked to has been GREAT! All my questions were answered with friendly voices. I'm glad we decided to use TourRadar.”

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Posted 7 years ago

“It was easy to search, filter, find and book tours. It would be helpful to include guidance regarding not booking flights until the tour is 100% confirmed at the beginning of the booking process. It would also be helpful to say there may be additional fees for solo travelers.”

Helpful Report

Posted 7 years ago

Hello there! Thank you for your review and for your constructive feedback. We're pleased you find our site easy to use! We have a vast range of tours which offer you immediate confirmation, but for those that require processing before confirmation, you're absolutely right - we don't recommend you book your flights until your tour is 100% confirmed. We communicate this via email as soon as we receive your booking request, but perhaps we can look at displaying this somewhere else too. Thanks for the suggestion! Regarding 'fees for solo travellers', this is also only applicable to some tours, but completely understand it can be disappointing if you hadn't budgeted for it. Single supplements are made mandatory by the tour operators, usually for tours where there is no-one else to share with (ie: independent or small group tours) or in cases where the tour is a premium product and sharing with a stranger is not something the operator's brand wants to offer. Having said that, there is good news too - TourRadar offers a vast range of tours operated by companies who are more than happy to pair solo travellers with another person of the same gender. This information is displayed on our dedicated tour detail pages under 'inclusions', however, if you're ever unsure, simply get in touch and we'll be happy to help! We hope you have a wonderful time on tour and thanks again for choosing TourRadar. The TourRadar Team

Posted 7 years ago

“The website is user friendly and easy to navigate. All our questions are answered on line and via phone..”

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Posted 7 years ago

“Speedy responses and very informative.”

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Posted 7 years ago

“This is my first time using your services, so far everything is good.”

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Posted 7 years ago

“Great filter options, fast and clear information.”

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Posted 7 years ago

“I like the planned itinerary and what is included in the tour”

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Posted 7 years ago

“i just booked a tour trip of England, Wales, Ireland and a wee bit of Scotland and can hardly wait to go. Tour Radar's website is easy to use, offers many options and I feel we have the right trip for us. We had questions so I sent a message listing them and received a response from Courtney within 2 hours with all questions answered! They kindly reminded me I could use the website messaging or chat online for questions that are not urgent or call them directly for things that needed a quick response. It is also good to remember you may not always communicate with the same company rep due to scheduling and they work out of multiple locations. When I voiced a concern about something I received a personal phone call from a very helpful and courteous customer service rep. Can't wait to take our trip, I will get back to you with a review in July! Thank you Tour Radar 😊”

Helpful Report

Posted 7 years ago

Hello Linda, Thank you for your positive feedback! You're absolutely correct, we are available 24/7 via phone or online chat and do not assign one Travel Expert to your booking unless specifically requested by you, the customer. This way we can work as a team, around the clock to handle your booking as efficiently as possible so you can get on with preparing for your holiday. We're super excited to read your tour review upon your return and wish you always, Happy Travels! Regards, The TourRadar Team

Posted 7 years ago

“Easy to use, cheaper rates than going to the source of the tour. so far so good. although I couldn't see the option to pay only a deposit when I booked.”

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Posted 7 years ago

Hello Jaleesa, Thank you for your review, we're glad you've enjoyed your experience with TourRadar so far. Allow me to offer an explanation regarding your comment about deposit payments. For most tours, the booking amount must be paid in full, some 45-60 days before the tour departs. This payment period varies from one tour to the next and is dictated by the tour operator of your selected tour. If you make a last minute booking, that is, after the date the final payment is due, then, unfortunately, there will not be an option to book with only a deposit. We hope this information is helpful for you and any future travel plans you have! The TourRadar Team

Posted 7 years ago

“Very long phone call received after I could not access correspondence in my Hotmail account(I am still baffled as to why this was). Your agent very patiently waited until I could accesse gmail and checked I did receive further messages. Explained how booking was progressing, method of payment etc. Well done.”

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Posted 7 years ago

“all problems resolve before there was problem. great Richard St. Hill”

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Posted 7 years ago

Thank you for your review, Richard! We're glad you've had a successful booking experience with TourRadar and hope you have a wonderful time on your tour! The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,763 reviews