TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
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It was very easy to navigate - done in 5 minutes.
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Posted 2 years ago
I have not been on the tour yet, I have merely booked the tour. We have not heard from anyone regarding the tour. It would be nice to be provided with more details.
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Posted 2 years ago
Excellent customer service and so helpful in every which way!!!!
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Posted 2 years ago
Very Happy about
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Posted 2 years ago
The entire process of booking online was straightforward to navigate. Once I booked, I love how the TourRadar system has an interface that allows direct messaging with the operator, as well as a way to add common things like Insurance, Day Trips, etc.
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Posted 2 years ago
We enjoyed the tour very much and the tour guide was great!
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Posted 2 years ago
Registration proceeded smoothly. However, in the initial process, there was not a [possibility (at least I did not see it) to add special requests
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Posted 2 years ago
V helpful. Had issue trying to pay & called helpline, spoke to two very competent efficient workers & got everything sorted.
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Posted 2 years ago
Easy and simple. Had one question that was answered via message. Was very surprised and happy to receive call from our guide. Nice to have person to contact with any questions or concerns.
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Posted 2 years ago
I tried the chat line and Matthew could not even find the trip I wanted to book. Could not keep straight it was a 9 day trip. Asked if it 9 or 11 days. It was 9 days for 11 destinations. Finaly said no trip listed for date I requested even when I sent the link. Got a phone number from him which amazingly actully worked. Phoned and got Rufus who was helpful and was able to make my booking, answer questions and all is good. Forget the chat line.
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Posted 2 years ago
Appalling. Misleading information about the tour, when the tour company brought the extra details to light, I immediately asked to cancel (a couple of hours after booking) but in addition to not responding to this request they are being condescending and rude. I can't afford to simply not go and so instead of the trip of a lifetime, I am just full of dread any worry about the upcoming trip. Awful experience.
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Posted 2 years ago
Hi Laura, We appreciate you taking the time to write this review and provide feedback about your experience. One of our Customer Relations agents will reach out to you directly so we can gather more feedback and work to get any issues resolved. Best regards The TourRadar Team
Posted 2 years ago
I had to make a change to my reservation as I had used the wrong credit card; Laura had it all sorted out and corrected in a matter of minutes. She is very professional and has a lovely personality.
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Posted 2 years ago
The booking was super easy ... the staff were very helpful.
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Posted 2 years ago
For more than 20+ years I have traveled with other travel companies and booking this tour was easy to accomplish. Just read the description for the desired tour, select a date and book online. Booking online was convenient with optional payment plans.
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Posted 2 years ago
We booked on a Friday afternoon and had to wait until Monday midday to find out if booking was confirmed. We had difficulty booking the trip insurance and made three calls to customer service before the issue was resolved. Customer service agents were all very kind but ultimately the last one was able to resolve the issue. We booked at the last minute as our original tour company canceled our trip at the 11th hour!
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Posted 2 years ago
Not happy with them at all at first...but they called me three times to try to correct/explain the issues I had....so, good follow up on their part....
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Posted 2 years ago
I recently booked a holiday in Italy with TourRadar and am completely satisfied with their customer service.
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Posted 2 years ago
Tours and details are very easy to find and information is timely and accurate. My problems came when trying to pay for my tour. After 3 attempts, chat room help and speaking with an agent, nothing seemed to work. I was ready to book with another company, but the next morning i tried again with a different browser and everything worked fine. I'm happy with the tour and the eventual outcome, but the site doesn't work with Chrome. A disclaimer would be helpful. Otherwise the site was ready to navigate.
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Posted 2 years ago
Customer service was very helpful answering my questions. Great service. We look forward to our trip.
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Posted 2 years ago
We wanted to do this trip 2 years ago and paid for it in full then. Because of Covid, we had to cancel our trip. That trip was refunded to us in full promptly back then. And because of that experience and great service, when re-planning this trip, re-booked with TourRadar. Wonderful communication.
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Posted 2 years ago
TourRadar is rated 4.6 based on 6,665 reviews