TourRadar Reviews

4.6 Rating 6,634 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,634 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
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I had to make a change to my reservation as I had used the wrong credit card; Laura had it all sorted out and corrected in a matter of minutes. She is very professional and has a lovely personality.
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Posted 1 year ago
The booking was super easy ... the staff were very helpful.
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Posted 1 year ago
For more than 20+ years I have traveled with other travel companies and booking this tour was easy to accomplish. Just read the description for the desired tour, select a date and book online. Booking online was convenient with optional payment plans.
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Posted 1 year ago
We booked on a Friday afternoon and had to wait until Monday midday to find out if booking was confirmed. We had difficulty booking the trip insurance and made three calls to customer service before the issue was resolved. Customer service agents were all very kind but ultimately the last one was able to resolve the issue. We booked at the last minute as our original tour company canceled our trip at the 11th hour!
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Posted 1 year ago
Not happy with them at all at first...but they called me three times to try to correct/explain the issues I had....so, good follow up on their part....
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Posted 1 year ago
I recently booked a holiday in Italy with TourRadar and am completely satisfied with their customer service.
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Posted 1 year ago
Tours and details are very easy to find and information is timely and accurate. My problems came when trying to pay for my tour. After 3 attempts, chat room help and speaking with an agent, nothing seemed to work. I was ready to book with another company, but the next morning i tried again with a different browser and everything worked fine. I'm happy with the tour and the eventual outcome, but the site doesn't work with Chrome. A disclaimer would be helpful. Otherwise the site was ready to navigate.
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Posted 1 year ago
Customer service was very helpful answering my questions. Great service. We look forward to our trip.
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Posted 1 year ago
We wanted to do this trip 2 years ago and paid for it in full then. Because of Covid, we had to cancel our trip. That trip was refunded to us in full promptly back then. And because of that experience and great service, when re-planning this trip, re-booked with TourRadar. Wonderful communication.
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Posted 1 year ago
Clearly explained tours.
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Posted 1 year ago
The experience was good! Recommendation: show the additional costs for single person/room earlier in the booking process.
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Posted 1 year ago
Got a great price total information provided easy-to-use my bro is on there now
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Posted 1 year ago
I originally had trouble making the reservation. With the help of your website was able to book the trip. We are excited to see the whole country of Iceland. Thank you!
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Posted 1 year ago
Tour radar was very helpful in answering my questions and working with the changes I had to make so my trip to go on as planned
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Posted 1 year ago
Very easy to book, received immediately confirmation with details.
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Posted 1 year ago
So easy to do! I can’t wait for my Italy trip!
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Posted 1 year ago
An excellent company for booking. Prompt & quotes in Canadian $
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Posted 1 year ago
Overall, very friendly and helpful people. However, due to the effect that tourradar does not accept the security standards of VISA it was difficult and uncomfortable to manage the financials. I had to use the telephone to give my secret data of my visa card. Therefore, before tourradar is accepting the security standards of VISA I will not make any more bookings.
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Posted 1 year ago
Hi Rudolf, We appreciate you taking the time to leave a review, and for booking with TourRadar! TourRadar does fully accept payments with Visa and the 3D secure system. Unfortunately, it looks like there was a technical error between the payment provider and your financial institution in this case, which we have reported to our payment provider to look into. We are pleased our Customer Support team was still able to get you booked in for your upcoming adventure using secure practices over the phone, and we remain on hand 24/7. Have a wonderful trip! Best regards The TourRadar Team
Posted 1 year ago
I was searching for a tour that utilizes the locals as the guides. I was pleased to find this. I was happy with the wide variety of options and found the site easy to navigate. This is my first experience with booking my own trip with a tour and I looked at many various companies. I found this group to be reasonably priced with more variety to choose from.
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Posted 1 year ago
Was so hesitant to click confirm even after all my research but yes so happy that I did was sent all relevant information via email so excited
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Posted 1 year ago
TourRadar is rated 4.6 based on 6,634 reviews