TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,736 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,736 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am still looking more often than I am buying, and I find that airfare to the destination is often not included, but if that is something you prefer to arrange in order to fit your schedule and ensure lowest cost (like you have loyalty points or something), this is good. If you are looking at more international flights included, this does not work as well. I still enjoy that there are a large number of things to choose from. I wish there was an alert feature for price drops.”

Helpful Report

Posted 1 year ago

“An easy to use comparison site for booking tours.”

Helpful Report

Posted 1 year ago

“The system worked very well from selection to booking to travel insurance option.”

Helpful Report

Posted 1 year ago

“I’d never use this company again based on my first and only experience with them.”

Helpful Report

Posted 1 year ago

Hi Brian, We are sincerely saddened to hear that your first experience with our platform did not meet your expectations. We value feedback and would like to understand more about your specific concerns to address them appropriately. If you could provide additional details to our customer support team, who will reach out to you shortly, we would appreciate the opportunity to learn from your experience and improve our services. Please be assured that your feedback is taken seriously, and we are dedicated to ensuring a positive experience for our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Kind regards, The TourRadar Team

Posted 1 year ago

“My experience with TourRadar was fantastic - our trip to Egypt and Jordan went like clockwork - the tours I had booked were as described on the website. Do not be afraid to use this site it is trustworthy.”

Helpful Report

Posted 1 year ago

“Bis jetzt hat alles super geklappt. Hoffen wir mal dass die Rundreise ebenso verläuft”

Helpful Report

Posted 1 year ago

“All is good”

Helpful Report

Posted 1 year ago

“I travel a lot and have used TourRadar for solo trips to Jordan, Dubai, and India & Nepal. When people ask me how I do it I give them your website and a rave review/endorsement. The booking process is easy. There’s always fast and thorough responses when I’ve reached out to customize some part of the tour/trip for myself. And I love how I can select which age group, how many people, which places I want that are must-sees for me. The drivers are always on time and easy to find.”

Helpful Report

Posted 1 year ago

“Lots of tours to choose from, lots of reviews. The booking process is fast, good communications with operators. Like the ability to add/update for extras.”

Helpful Report

Posted 1 year ago

Hi Svetlana, Thank you for reaching out and providing us with feedback. It is greatly appreciated. We are so glad to hear the booking process was fast and the communication went well with the operators. We have over 50,000+ adventures to choose from on our platform with a range of filters to help you narrow down your results and we are thrilled to see you found one! We wish you all the best on your upcoming travels. Best Regards, The TourRadar Team

Posted 1 year ago

“Very straight forward.”

Helpful Report

Posted 1 year ago

“Booking was very easy. Messages were responded to very quickly”

Helpful Report

Posted 1 year ago

“Everything is going smoothly. All questions have been answered.”

Helpful Report

Posted 1 year ago

Hi Gregory, Thank you for your kind review! We are delighted to learn that your experience went seamlessly, and all your inquiries have been addressed. At TourRadar, we are committed to ensuring a hassle-free booking process and providing prompt responses. Our team of Travel Experts is available 24/7 via live chat and phone if you ever need assistance! Best Regards, The TourRadar Team

Posted 1 year ago

“professional service”

Helpful Report

Posted 1 year ago

“Booking online is so simple. They respond to any questions quickly.”

Helpful Report

Posted 1 year ago

“It was good, my tour operator did not set up a ride for me to be dropped off at the airport to go back home. He basically said that I was on my own and that I had to figure out a way to get to the airport myself. I was very disappointed.”

Helpful Report

Posted 1 year ago

“Simple and easy to booked!”

Helpful Report

Posted 1 year ago

“I had a seamless experience. The platform is easy to browse and use. No surprises from booking to payment. My only complaint is that prices displayed during the initial search are only for multiple travelers. It would be nice to have a filter/option displaying the prices for solo travelers from the get-go instead of having to complete a few booking steps before finding the single supplement”

Helpful Report

Posted 1 year ago

“The website is very easy and people are very friendly and helpful.”

TourRadar 5 star review on 14th November 2023

Helpful Report

Posted 1 year ago

“Good communication. Quick response to all inquiries”

Helpful Report

Posted 1 year ago

“In general, the tour permitted us to view the 3 main cities , but due to health issues, we had to pass on the walking tours of Florence and Venice. We did those on our own. Two of the 3 Hotels were great (Rome and Venice), but the Executive Hotel in Florence, we were not impressed with the room, or the front desk service, who seemed to be indifferent to us, even when asking for info. The fast train service was great, but it would have been nice to have Hotel transfer from Florence and Venice to the train station.”

Helpful Report

Posted 1 year ago

TourRadar is rated 4.5 based on 6,736 reviews