TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,810 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,810 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“easy communication; answering my questions”

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Posted 6 years ago

“TourRadar have exceeded my expectations. They have preempted and answered any questions I may have had and I feel more than confident I will have a great experience in Egypt.”

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Posted 6 years ago

“It was almost to simple. It took just a few short minutes and the operator was so nice, cheerful and knowledgeable,”

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Posted 6 years ago

“Initial contact was very good but then because we are for certain details and requirements it looked like they did not want to know us. Then another request to TourRadar and we were back in business and all seems to be good. There feed back on all questions have been answered with additional details and help.”

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Posted 6 years ago

Hi there David, Thank you so much for your review. We had a look at your booking and can see that there was a bit of a delay with your tour operator responding to your first inquiry. They may have been experiencing high volume at the time but we're glad to see they have followed up since to provide you with more detailed information. We can see that you've since booked with your operator and can't wait for you to go touring! Best regards, The TourRadar Team

Posted 6 years ago

“Easy, all on line and can be accessed at any time.”

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Posted 6 years ago

“Very easy booking process and all questions answered promptly !”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Kims is very helpful and patience to her clients and offered her assistance.”

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Posted 6 years ago

“Very easy to book. I had a couple questions, but Carlos answered quickly and accurately.”

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Posted 6 years ago

“TourRadar was quick in answering all my questions. In addition, they are helping me book some custom add-ons to itinerary. They also give you travel credit for future trips!”

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Posted 6 years ago

“Tour Radar booking experience was amazing! As soon as I started focusing in on a tour, Tour Radar was there with a live chat option for my questions. Their website was easy to navigate and to compare my options. The minute I clicked BUY, the tour operated contacted me about documents and other information for the tour. The tour company was able to book pretour and post tour hotel rooms for me. and airport transfers. Although the tour doesn't begin until April, I feel like I'm in good hands and that if the tour is anything like the booking process then I'm looking forward to an amazing experience on the tour. Thanks Tour Radar!”

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Posted 6 years ago

“I have taken TourRadar for many years and for the most part have enjoyed them tremendously. I thank you for all the lovely memories!”

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Posted 6 years ago

“Very kind, very helpful, and very prompt.”

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Posted 6 years ago

“Chris, the agent was very helpful and he had the tour operator forward me info that I requested.”

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Posted 6 years ago

“Love Tour Radar! Easy, efficient, great customer service.”

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Posted 6 years ago

“When booking a cruise from the United States, none of my credit cards (Amex, Mastercard or VISA) would work. After calling Amex, I was told to have the cruise operator call them and ask for an authorization code. With less than 20 minutes before the American Express office closed, Tour Radar called, received the authorization code, and I was able to confirm payment for the cruise!”

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Posted 6 years ago

“Simple, fast and clear”

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Posted 6 years ago

“Fast response”

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Posted 6 years ago

“Clear overview and fast customer support response”

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Posted 6 years ago

“I have been overcharged. The website advertised a price of $1999 for my trip and after I paid my deposit the amount was increased by $330. I have paid a single fee as well so the overall amount escalated to $2819 without warning or explanation. I have emailed TourRadar twice to query the issue with no reply.”

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Posted 6 years ago

Hello Frances, Thank you very much for taking the time to leave a review. After taking a look at your booking, we believe we understand what has happened. On each individual tour page, you will see the “From” price. This price is the lowest available price for the specific tour and may not be for the departure date you are looking for. However, before you click on your departure date, you will see the listed price. Then, once you click on the departure date and enter the booking page, you will see the full price breakdown on the right side of the page. Booking a group tour is very similar to booking airline tickets. The same flight on a different day may be listed at a different price and the same goes for tour departure dates. Departures Dates vary in pricing based on many factors including availability and proximity to departure. As a booking platform, we have no control over the listed tour prices as this is the sole responsibility of the tour operator. However, price transparency is very important to us. For this reason, we make sure to list the tour pricing multiple times before a booking can be made. We thank you for your feedback and hope this explains the “from” pricing a bit better. We have no doubt that you will have a great time on your tour, and remember if there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,810 reviews